Retail TouchPoints

JUNE 22, 2023

This mantra has allowed Anthropologie to double down on tactics that make its store experience unique, such as its approach to store merchandising, which is more reminiscent of a small boutique than a chain retailer. “We We’re a specialty store with a range of products, so we think about how the consumer experiences the brand.

Customer 278

Customer Consumer Clothing eCommerce 278

365 Retail

AUGUST 16, 2022

As the largest retailer in Denmark, Salling Group serves more than 11 million customers per week. With grocery stores in three countries, web shops, department stores, coffee shops, restaurants and as a supplier of meal boxes, Salling Group touches the lives of millions every single day.

Customer Loyalty 59

Customer Loyalty Payments Customer Payment Services 59

Retail TouchPoints

DECEMBER 4, 2020

One of the best ways to boost brand loyalty in the retail sector is mobile apps. Without any speculation about the future of shopping in the flesh and the fate of the department store, let us examine why a mobile app is worth the investment, whether or not you also offer an amazing brick-and-mortar experience: The Perks of Push Notifications.

Mobile 191

Mobile Shipping Costs Retail Automotive 191

Wiser

SEPTEMBER 20, 2018

Stores like Victoria’s Secret, Michael Kors, Adidas, The North Face, and others can use this data to gather information about the condition of their stores, displays within the store, and any/all of their products. Are you launching a new product, or do you need to check in on the day-to-day activities of your stores?

Department Stores 94

Department Stores Information Customer Loyalty Consumer 94

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. This combination of challenge and opportunity means that never has brand been so important for optical retail stores.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Steve Dennis

NOVEMBER 26, 2018

While there are opportunities to participate more actively in the sharing economy, Nordstrom’s overall social game is strong, earning it the leading US department store rating from BrandWatch. It continues to strengthen its merchandise game by offering a well-curated range of price points across multiple formats.

eCommerce 88

eCommerce Department Stores Games Channel 88

ROI Revolution

JUNE 19, 2019

of consumers planned to make Father’s Day related purchases, 39% will shop for gifts in department stores and 34% will shop online. Since the point of loyalty programs is to forge a better relationship with customers, some retailers are exploring blockchain technologies to reinvent the customer loyalty program.

eCommerce 68

eCommerce Gifts Department Stores Social Media 68

SellBrite

JUNE 28, 2019

It also gives customers the feeling of interacting with the store even though they are not speaking to a real person. Encourage loyalty. As all sellers know, customer loyalty is key to growing a business. Customer loyalty is often tied into incentive schemes, but that isn’t the only way to encourage loyalty.

Shipping Costs 105

Shipping Costs eCommerce eCommerce Platforms Customer Loyalty 105

Kibo

AUGUST 21, 2020

a department store), or it may have a small number of product categories but lots of variety within feature sets of product offerings (e.g. Secure Customer Loyalty. Product recommendations are especially valuable to organizations that have a very large, diverse product catalog. an eyeglass retailer).

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Steve Dennis

JULY 10, 2018

Among the concerns he cited were declining comparable store sales at both Nordstrom’s full-line department stores and the Rack off-price division. This means that for many, if not most, if the store goes away many customers’ relationships — and therefore future spending — will be compromised.

eCommerce 76

eCommerce Department Stores Channel Retail 76

Smile.io

APRIL 13, 2022

Tweets showing customer frustrations with Old Navy’s rewards program.  Customers, loyalty program members or not, are rewarded with heavy discounts after making any purchase with Old Navy. However, customers need to act quickly because these coupons are usually valid for about a week.

Shipping Costs 94

Shipping Costs Department Stores Payment Services Customer 94

Kibo

OCTOBER 1, 2022

Driving Loyalty with Subscription Commerce. Sachin Sharma, Director, Product Management at Kibo, and Mark Wright led the discussion around building customer loyalty with subscription commerce. Kibo Subscriptions Management brings value to three distinct personas: Retailers, Shoppers, and Customer Service Representatives.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

ChannelAdvisor

JULY 3, 2017

She brought in new designers, made department stores the ‘new playground’ with bars for people to meet up (after walking through the shop floor) and literally gave these stores a new avenue for sales. Department stores can take what others are doing and do it better. Customer Loyalty.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

RetailMinded

DECEMBER 26, 2023

In the 17 th , 18 th , and 19 th centuries, shops with decorative interiors and galleries became the norm; department stores popped up in the more urban centers. E-commerce emerged in the late 20 th century and physical store visits declined with online platforms offering convenience and a wider selection of products.

eCommerce 64

eCommerce Retail Department Stores Technology 64

RetailMinded

JULY 6, 2024

For small retail outlets, this might mean offering goods that aren’t available in big department stores, giving you an edge in the market. Think about how department stores layout their products; they create an inviting shopping experience that encourages customers to buy.

Payment Services 52

Payment Services Retail Social Media Department Stores 52

Dynamic Action

DECEMBER 1, 2022

Customer Loyalty Increases Cyber Monday sales enticed the highest rate of new shoppers at 44%, yet over the combined sales days, this group dropped 3pp YoY. Top words across subject lines from these department stores included, ‘Hot!’ emphasizing the urgency of their deals.

Shipping Costs 62

Shipping Costs Events Accessories Workshop 62

RetailMinded

MARCH 22, 2023

From reducing energy costs to improving customer loyalty, there are countless reasons why paying attention to your store’s HVAC system will give you an edge over other competitors. Moreover, according to recent studies, there’s an increasing demand from people worldwide for AC units that produce optimal cooling.

Small Business Retail 52

Small Business Retail Retail Outdoor Department Stores 52

BigCommerce

FEBRUARY 13, 2018

This strategic move helped boost customer loyalty and incentivize repeat purchases. Foursquare data shows discount stores and luxury retailers are maintaining their footholds with consumers, but ecommerce adds to the fierce competition for retailers within the mid-tier. 2005 – Etsy is launched. Image source.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

ESW

MAY 23, 2018

By bypassing retailers, brands are able to foster long-term relationships directly with their customers. They also gain control over the transaction, user experience, and customer contact information, which are crucial to generating repeat purchases and customer loyalty.

Consumer 122

Consumer Payment Services Shipping Costs Payments 122

ESW

SEPTEMBER 30, 2019

Store cards are one of the earliest forms of credit cards. SuperMoney’s Andrew Latham writes that oil companies and department stores in the US began to offer early credit card prototypes back in the 1920s. These cards — metal plates, actually — allowed customers to pay for their purchases after the fact.

Merchant Services 68

Merchant Services Payment Services Customer Loyalty Department Stores 68

Retail TouchPoints

OCTOBER 16, 2024

Another compelling example comes from a leading department store that implemented AI pricing across its physical and digital channels. In the test group of brick-and-mortar stores, the AI solution led to a 13% increase in new and existing customers while boosting basket-level revenue by 4%.

Consumer 306

Consumer Retail Recommendation Customer Loyalty 306

Fabric Blog

APRIL 3, 2025

Businesses with strong omnichannel strategies retain 89% of their customers, compared to just 33% for those without, and 87% of brands with strong omnichannel strategies report outperforming their competitors. Take Debenhams , for examplea 243-year-old department store reimagined as a direct-to-consumer brand by Boohoo Group in 2021.

Omnichannel 52

Omnichannel Management Shipping Costs Retail 52

ROI Revolution

AUGUST 5, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. But with pandemic restrictions subsiding and in-store shopping making a return, will consumers’ preference for digital continue? department stores may not survive the pandemic.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. When it comes to large retailers and department stores, 58.2%

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

MARCH 2, 2021

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JULY 1, 2021

month-over-month in April while department stores saw 68.2% department stores may not survive the pandemic. Will the pandemic be the end of department stores? According to recent research from the Commerce Department, apparel sales were down 20% YoY in July 2020 after a 20% decline in June.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MAY 6, 2021

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

OCTOBER 1, 2020

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

DECEMBER 3, 2020

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 156

eCommerce Social Media Small Business Retail Payment Services 156

ROI Revolution

JANUARY 5, 2021

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

APRIL 8, 2021

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

JANUARY 5, 2022

In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. When it comes to large retailers and department stores, 58.2%

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2020

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

NOVEMBER 4, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. But with pandemic restrictions subsiding and in-store shopping making a return, will consumers’ preference for digital continue? department stores may not survive the pandemic.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 9, 2020

department stores may not survive the pandemic. Will the pandemic be the end of department stores? Department stores have held strong to their fashion and apparel categories, but with apparel sales in a free fall across the board, many department stores are hurting as a result of COVID-19.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

OCTOBER 7, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. But with pandemic restrictions subsiding and in-store shopping making a return, will consumers’ preference for digital continue? department stores may not survive the pandemic.

eCommerce 78

eCommerce Social Media Payments Payment Services 78