lateshipment

FEBRUARY 28, 2025

In fact, the return rate for ecommerce shopping is estimated around 20-30%. The reasons can range from fit or quality issues to customers simply changing their minds. Store credit offers you the perfect escape from this common e-commerce business predicament. Close to 3 billion people shop online across the world.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

MAY 25, 2022

Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. With increased personalization becoming more important to consumers, how can you strike the right balance between creating a bespoke experience and respecting your customers’ right to privacy?

Customer Loyalty 316

Customer Loyalty Customer Consumer Gifts 316

Retail TouchPoints

JULY 12, 2024

There are two types of customers: those who buy and those who keep coming back. Success in ecommerce, and retail in general, depends on the latter. For VCs backing ecommerce upstarts, exponential growth and expansion often focuses on speed and a “growth at any price” mindset.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points.

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JANUARY 1, 2025

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust and positive word-of-mouth. Jay Topper is Chief Customer Officer for fabric, Inc. , a modern, modular and API-first enterprise ecommerce and omnichannel OMS platform company.

Management 320

Management Shipping Costs Reference Retail 320

Groove

OCTOBER 10, 2024

Post-Purchase Follow-Up A key to driving repeat business is to keep customers engaged after their initial purchases. They are a powerful tool for increasing customer loyalty. Tip : Use personalized product recommendations based on the customer’s previous purchases to make your follow-up emails more relevant and valuable.

Shopify 354

Shopify Merchant Services Marketing Recommendation 354

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. The more lasting impact is that consumers are demanding more in terms of both ecommerce and convenience. But that also signals that ecommerce isn’t meeting their needs.

Customer Loyalty 278

Customer Loyalty Customer Beauty and Health eCommerce 278

Retail TouchPoints

APRIL 10, 2024

Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. But there is a way forward, a balance that allows for costs to be recovered and keeps base customers happy and loyal.

Customer Loyalty 264

Customer Loyalty Payment Services Customer Consumer 264

Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

Customer Loyalty 272

Customer Loyalty Customer Arts Omnichannel 272

Retail TouchPoints

NOVEMBER 6, 2024

The frequency and impact of these thefts underscore a broader issue within the ecommerce ecosystem. Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Retailers are caught in a difficult position.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Kissmetrics

DECEMBER 18, 2020

The e-commerce landscape is becoming more competitive by the day. As such, e-commerce store owners need to find innovative ways to stand out from the crowd. Read Customer Reviews. One key to success in the e-commerce is your brand reputation. Investigate the Company Behind the App.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

Groove

OCTOBER 9, 2024

Does your online store offer an eCommerce newsletter? There's a reason why almost all the top eCommerce stores produce newsletters for their customers. From promoting customer loyalty and engagement to giving you opportunities to drive sales, there are many significant benefits to be gained from newsletter eCommerce.

eCommerce 329

eCommerce Accessories Recommendation Customer Loyalty 329

lateshipment

NOVEMBER 3, 2024

A high return rate is a concern for any e-commerce business. In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. What Makes a ‘Branded’ Return and Exchange Portal?

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

lateshipment

MARCH 25, 2025

In todays e-commerce-driven world, the journey from I need this to Finally, its mine! In this article, we break down what makes the elusive online shopping journey, why it’s important, and the challenges e-commerce businesses need to guard against. is anything but simple. What is the Shipping Journey?

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Groove

JANUARY 19, 2022

As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Or losing potential customers due to an inadequate user interface? What Is The eCommerce Customer Journey?

eCommerce 349

eCommerce Customer Merchant Services Payment Services 349

Groove

JULY 21, 2020

Choosing which eCommerce marketing tool to invest your time and money into is not an easy decision. Klaviyo is an email marketing tool designed specifically for eCommerce businesses. With no annual contracts or hidden fees, eCommerce merchants pay only for the email contacts and SMS messages they need. Email Costs. Conclusion.

eCommerce 328

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 328

Retail TouchPoints

APRIL 18, 2022

The brand faced issues including cart abandonment, limited shopper engagement and lukewarm customer loyalty. We wanted something that would work for us every time,” said Rama Kannan, Senior E-commerce Marketplace Specialist for WAG in an interview with Retail TouchPoints.

eCommerce 328

eCommerce Customer Loyalty eCommerce Platforms Shopify 328

Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Ecommerce offers convenience, variety and competitive deals. As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

OCTOBER 12, 2020

Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

Groove

JULY 26, 2024

The reality is both of these elements can be defining KPIs for your business and a critical intersection for organizations looking to improve customer loyalty. 4 Key Elements Your Loyalty Program Must Have Defining the solution is only half of the battle.

Customer Loyalty 195

Customer Loyalty Customer Point of Sale Accessories 195

lateshipment

MARCH 3, 2025

Did you know that 62.58% of online shoppers expect e-commerce businesses to accept returns within the 30-day mark? In the world of e-commerce, an effective reverse logistics and returns management system is no longer a nice add-on; its a must. Here are some ways in which it impacts your e-commerce business: 1.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. By using Big Data, ecommerce retailers can better predict weather conditions and identify the best shipping routes to minimize delays of container shipments.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Forrester eCommerce

NOVEMBER 12, 2020

This holiday season, maintaining (and tapping into) your customers’ loyalty has never been more critical. As you plan for holiday shopping – and the inevitable returns that will follow in January – loyalty marketers must: Show, not tell.

Gifts 485

Gifts Customer Loyalty Customer Marketing 485

Retail TouchPoints

MAY 10, 2024

In 2024, There is a New Way to Manage Data: A Data Management Hub A data management hub, equipped with the appropriate resources, gives companies of all sizes the tools to succeed in ecommerce, measured by more efficient processes with lower costs and greater effectiveness that can increase customer satisfaction.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

Retail TouchPoints

AUGUST 26, 2020

E-Commerce competition has never been higher, especially when it comes to the saturated and complex marketplace that is Amazon. The price war “quick-fix,” however, is just one solution, and can have adverse long-term effects on profitability, price erosion and customer loyalty. Focus On Unit Profit Margins.

eCommerce 299

eCommerce Customer Loyalty PPC Social Media 299

Retail TouchPoints

JANUARY 13, 2025

Due to limited resources and the bespoke needs of each digital channel, many retailers struggle to maintain consistency when listing products on third-party marketplaces or social commerce channels. Al Williams is GM and VP, B2C, at BigCommerce.

Retail 298

Retail BigCommerce B2C Channel 298

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Nonetheless, both technology and human behavior are constantly changing, and as a business owner or ecommerce manager, you have to be ready to adapt. The way the world works.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Forrester eCommerce

FEBRUARY 13, 2024

I regularly have discussions with clients who want to create a loyalty program.

Customer Loyalty 259

Customer Loyalty Customer B2C Consumer 259

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Groove

JUNE 26, 2024

For those people, an email titled “Deals of the week,” or “flash sale” or “customer loyalty promotion” would be more accurate and get better response. Note: An exception to this rule is when someone specifically requests to receive promotions via email, but those should not be labeled as newsletters to begin with.

eCommerce 319

eCommerce Article Customer Loyalty Definition 319

lateshipment

FEBRUARY 1, 2025

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. In other words, an unoptimized, frustrating returns experience = no repeat customers and diminished revenue. That’s a lot of virtual boomerangs making their way back to retailers.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

MARCH 4, 2025

Your previous customers chapter is yet to close because you have one more thing to do. You might have spent hours perfecting your e-commerce platform, implemented stellar strategies, and been mighty proud of what your site offers today. But can you be sure your customer thinks the same and will definitely return?

eCommerce 130

eCommerce eCommerce Platforms Customer Experience Improvements 130