Ecommerce Platforms

NOVEMBER 6, 2017

Today, we're going to talk about how you can boost your ecommerce store's revenue using effective customer loyalty programs. We'll explore real-world loyalty strategies and look at how they are implemented by big companies. Real-world Customer Loyalty Strategies. It's all in the customer's hands.

Customer Loyalty 146

Customer Loyalty Payments Customer eCommerce 146

Retail TouchPoints

JUNE 2, 2022

Wine-as-a-Service (WaaS) ecommerce platform DRINKS has acquired Electriq Marketing , a Shopify-focused digital retention and growth agency. The acquisition was made to help DRINKS provide all the technology and expertise necessary to help retailers start, run and grow in the ecommerce alcohol category.

Shopify 276

Shopify Customer Loyalty eCommerce Platforms Customer Experience 276

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Fabric

MARCH 7, 2024

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust, and positive word-of-mouth. Post purchase communications : may entail recommendations, promotions, rewards, loyalty program enrollment, customer referrals, or other incentives to build customer loyalty.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

MARCH 26, 2025

For example, streaming platforms like Netflix leverage knowledge graphs to recommend shows and movies based on viewing history, preferences and patterns observed in similar users. Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior.

Customer 147

Customer Recommendation Customer Experience Travel 147

lateshipment

MARCH 4, 2025

Your previous customers chapter is yet to close because you have one more thing to do. You might have spent hours perfecting your e-commerce platform, implemented stellar strategies, and been mighty proud of what your site offers today. But can you be sure your customer thinks the same and will definitely return?

eCommerce 130

eCommerce eCommerce Platforms Customer Experience Improvements 130

Retail TouchPoints

FEBRUARY 17, 2021

In addition to tracking what customers are buying in-store, retailers can leverage sophisticated technology to track what customers are searching for on their ecommerce platforms. Leveraging technology solutions to segment customers into various personas can allow retailers to serve up more relevant offers and messages.

Customer Data 292

Customer Data Marketing Customer POS 292

Retail TouchPoints

APRIL 18, 2022

The brand faced issues including cart abandonment, limited shopper engagement and lukewarm customer loyalty. The Namogoo technology was integrated with WAG’s existing ecommerce platform, which is powered by Shopify.

eCommerce 328

eCommerce Customer Loyalty eCommerce Platforms Shopify 328

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

JULY 24, 2024

Underpinning the relaunch will be ecommerce platform Spresso , which had been a part of Boxed until the brand’s bankruptcy, at which point the technology division was spun off as a separate entity. Jared Yaman, formerly COO and Co-founder of Boxed, now serves as Spresso’s CEO.

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Optimizely

MARCH 25, 2019

You have data from your ecommerce platform, your paid ads, and your website, to name just a few. . The real problem is simple: it’s hard to fully understand your customers. We believe that if you use technology to focus on the customer first, you can creatively design and boldly deliver customer interactions.

Marketing 79

Marketing Customer Data B2C Demo 79

BigCommerce

FEBRUARY 1, 2018

There are a few basic things you need to keep in mind while choosing an ecommerce platform for your business such as necessary functionality, cost and what types of third party integrations are needed. How simple is the platform to use? Compare the cost of platforms. Ecommerce platforms are not free.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Retail TouchPoints

OCTOBER 29, 2021

As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications. Digital stores and ecommerce platforms ushered in the era of digital shopping.

Customer Loyalty 258

Customer Loyalty Recommendation Supplies POS 258

GetElastic

AUGUST 17, 2020

This post is an excerpt from Brian Beck's Billion Dollar B2B Ecommerce: Seize the Opportunity , available now. The process of choosing an Ecommerce platform can seem overwhelming, particularly for B2B organizations that have little internal expertise or experience in Ecommerce.

Document 113

Document eCommerce Platforms B2B eCommerce 113

lateshipment

FEBRUARY 1, 2025

In other words, an unoptimized, frustrating returns experience = no repeat customers and diminished revenue. Combine this with the fact that 40% of an e-commerce platforms revenue comes from repeat customers, and facilitating a positive returns and exchange process that drives customer loyalty becomes more important than ever.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

BigCommerce

SEPTEMBER 7, 2017

Here’s exactly how to earn 25% more in sales from customers who add an item to the cart, and then hitchhike out of there. Make more money –– and earn more customer loyalty, too ! Customer Groups + Personalization = $$$. We use BigCommerce’s out-of-the-box customer groups to do segmented merchandising.

BigCommerce 125

BigCommerce Shipping Costs Payments eCommerce Platforms 125

Kissmetrics

JUNE 1, 2018

Repeat customers are your #1 asset for growth. One thing that hasn’t changed since the brick-and-mortar days, is the fact that customer loyalty and lifetime value are critical to company growth and long-term survival. While store location could practically drive loyalty before–now location don’t mean diddly.

Customer 279

Customer Marketing Shopify Demo 279

Retail TouchPoints

NOVEMBER 19, 2020

“FreshDirect is a leading local brand in the fast-growing online grocery sector in the New York City metro area, one of the most important ecommerce food markets in the U.S.,” With its unparalleled quality of fresh food, exceptional brand recognition and dedicated people, it has generated remarkable customer loyalty.

eCommerce 179

eCommerce Omnichannel Customer Loyalty eCommerce Platforms 179

Ecommerce Platforms

OCTOBER 26, 2021

So the platform goes beyond being just a solution that helps you set up your online store but assists you in boosting sales, managing your business, and customer experience. Simply put, Better Commerce is an eCommerce platform that does way more than assist you in setting up a store. Loyalty Program Functions.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kissmetrics

NOVEMBER 25, 2020

Keap is an all-in-one e-commerce solution with a focus on helping service-based small businesses succeed with automation. They offer templates e-commerce companies can use to create automated email blasts, reminders, and lost lead actions to grow your sales and build customer loyalty.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Retail TouchPoints

JANUARY 24, 2024

This means moving away from legacy systems that hinder growth and ROI and embracing modern, agile solutions; and Taking a customer-centric approach : Maintaining a strong focus on understanding and meeting customer needs will be paramount.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Groove

MAY 3, 2018

Smile.io – Loyalty Programs. Customer loyalty programs help establish repeat purchasers and turn them into evangelists. have become have become a core marketing tool in the modern eCommerce toolbox. This tool delivers highly targeted email, Facebook and Instagram marketings solutions for eCommerce companies looking grow.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Smile.io

JUNE 16, 2022

Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty. Shopify POS (Point of Sale) With Shopify, setting up omnichannel commerce is relatively easy.

eCommerce Platforms 79

eCommerce Platforms Omnichannel Merchant Services POS 79

Kissmetrics

OCTOBER 10, 2017

E-commerce platforms are even designed to help you keep up on cart abandonment with built in autoresponders to help win back abandoned carts. Pixels are even in place for many brands to setup ad retargeting for customers that bail on the checkout process. and make strategic adjustments. Funnel Abandonment.

eCommerce 207

eCommerce Shipping Costs eCommerce Platforms Mobile 207

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Fabric

NOVEMBER 17, 2023

To date, retailers lacked a single, modular, and composable solution that enabled them to consolidate their technology vendors to deliver seamless customer experiences across digital and physical channels. Along with creating unnecessary friction and frustration, this growing rift has eroded customer loyalty and brand trust.

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

RTP blog

MARCH 12, 2018

For example, to accelerate growth in China, H&M is collaborating with Alibaba to make H&M available on Tmall , China’s largest e-Commerce platform. To win in this space, retailers must use these capabilities to tailor customer outreach for new, current and lapsed customer segments.

Retail 150

Retail Subscription eCommerce Platforms Specialty Retailers 150

Ecommerce Platforms

MARCH 9, 2020

To beat your competition by a landslide, you can issue incentives such as loyalty programs, gift cards and giveaways to repeat customers. While on the subject, you need to choose an ecommerce platform that has in-built SEO functionality. Further Reading: How to Choose the Best Ecommerce Platform for SEO.

Shipping Costs 239

Shipping Costs Merchant Services Shopify Payment Services 239

Optimizely

FEBRUARY 13, 2018

Marketers ended up wrangling multiple tools: an ecommerce platform, an email service provider, mobile marketing software, paid ad platforms, and more. All of these solutions are completely siloed from one another, making it difficult for marketers to see a full picture of their customers. Integrate all your customer data.

B2C 170

B2C Marketing Customer Data eCommerce Platforms 170

Ecommerce Platforms

AUGUST 5, 2020

Besides, setting up a loyalty program in an ecommerce store has been shown to increase the average order quantity by 319%. Sadly though, the default Shopify platform doesn’t exactly prioritize customer loyalty features. It turns out Growave is much more than just a loyalty program tool. What does that mean?

Shopify 174

Shopify Customer Loyalty Social Media Customer 174

Groove

AUGUST 14, 2024

When customers do not receive answers to their questions, it can impact their satisfaction and their likelihood to buy from your company again. Customer loyalty is critical for business growth. Encouraging existing customers to make additional purchases costs less and generally generates more revenue than new customers.

eCommerce 195

eCommerce Customer Merchant Services BigCommerce 195

Groove

JUNE 20, 2024

With options like creating special offers, loyalty programs, discounts, and customer loyalty sores. Customizable customer groups and permissions Also notable is that Shopware B2B also enables businesses to customize access management based on various group affiliations.

B2B 195

B2B Shipping Costs Multi-channel eCommerce 195

Groove

FEBRUARY 11, 2019

to easily integrate with your eCommerce platform and power HubSpot abandoned cart workflows. As omni-channel shopping continues to evolve, more customers follow non-linear purchase paths than ever before. We recommend building custom promotional offers based on your business, customers and goals. Retargeting.

eCommerce 176

eCommerce Payments eCommerce Platforms Recommendation 176

lateshipment

FEBRUARY 14, 2020

This arms businesses with all the actionable information required to thwart a possible negative delivery issue for the customer even before it arises, thus enabling customer loyalty over time. Increased Customer Engagement. Proactive Delivery Issue Resolution in the Last Mile. Final Word.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260