Retail TouchPoints

JUNE 2, 2022

If you’re able to forge that kind of relationship, you can turn a regular customer into a brand evangelist who will sing your praises to their friends and family. The top two activities consumers value for building community with a brand are joining online groups (34%) and attending in-person events (32%).

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 83

Customer Loyalty Customer Retail Customer Retention 83

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

Smile.io

AUGUST 25, 2023

Wallack’s takes it a step further with meaningful value-added rewards for its best customers, such as presales to demos and classes, free access to certain demos, and VIP shopping events. VIB Rouge members are treated to rewards that play on their status in the program, including invites to parties and community events.

Customer Loyalty 84

Customer Loyalty Customer Beauty and Health Food and Beverages 84

365 Retail

JUNE 21, 2024

In the highly competitive business world of eCommerce, building and maintaining customer loyalty is crucial. By offering carefully planned discounts, you can not only attract new customers but also retain existing ones. Here’s how strategic discounts can enhance customer loyalty on your eCommerce store.

Customer Loyalty 52

Customer Loyalty eCommerce Customer Customer Experience 52

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 85

Customer Loyalty Customer Jewelry Social Media 85

Retail TouchPoints

OCTOBER 18, 2024

Dollar General will kick off a new customer loyalty program for its pOpshelf banner by the end of this year, offering 10 reward points for each dollar spent and a $5 reward for every 1,000 points accumulated. Exclusive loyalty program perks will include 15% birthday rewards and double points days. local time on Oct.

Customer Loyalty 255

Customer Loyalty Download Mobile Operations 255

lateshipment

MARCH 13, 2020

Keep your customers in the know of their parcel’s status and stay connected with them even in the post-purchase, order delivery phase. Meaningfully engage with them regarding any delivery exception such as delays to build trust and increase customer loyalty. Branded Customer Notifications. It’s that simple!

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. With happy and loyal customers, you enjoy: A steadier stream of sales.

Customer Loyalty 79

Customer Loyalty Customer Social Media Live Chat 79

Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

Sporting Goods 91

Sporting Goods Customer Loyalty Customer Events 91

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . > Receive Delivery Experience Feedback – Gather feedback from customers about their delivery experience.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

365 Retail

AUGUST 2, 2024

The post Brown Thomas Arnotts Focuses on Customer Loyalty and Omnichannel Agility with Aptos Technology appeared first on Retail News and Events. We are looking forward to the next phase of our partnership with this visionary retailer.”

Customer Loyalty 57

Customer Loyalty Omnichannel Technology Multi-channel 57

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Introducing charitable actions at the point of sale or during promotional events does more than just warm and fuzzy stuff; it creates a ripple effect that resonates with consumers on a deeper level. Now hold up, what’s this move management deal?

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

365 Retail

JANUARY 16, 2024

Faced with numerous channels and user touchpoints, their marketing team needed a way to efficiently bring all the data from their media channels and in-app events together into a single platform.

Customer Loyalty 52

Customer Loyalty Customer Events Channel 52

365 Retail

OCTOBER 25, 2022

The best way to do this is to advertise the points event ahead of time, encouraging shoppers to set up an account so they can earn rewards while spending with the brand as they get stocked up for Halloween. Send out email or text message reminders ahead of the points event so that shoppers know they have rewards to come and claim.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

GetElastic

JULY 29, 2019

When it comes to pleasing customers, everything matters. Similar to a weak link in a chain, if any part of this sequence of events is disappointing to the customer it compromises the entire experience. The post The art of B2B fulfillment and how to improve customer loyalty appeared first on Get Elastic Ecommerce Blog.

Customer Loyalty 149

Customer Loyalty Arts Fulfillment B2B 149

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 79

Customer Loyalty Customer Shipping Costs Outdoor 79

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Groove

OCTOBER 10, 2024

Post-Purchase Follow-Up A key to driving repeat business is to keep customers engaged after their initial purchases. They are a powerful tool for increasing customer loyalty. Tip : Use personalized product recommendations based on the customer’s previous purchases to make your follow-up emails more relevant and valuable.

Shopify 347

Shopify Merchant Services Marketing Recommendation 347

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

Accessories 256

Accessories Customer Loyalty Apparel Events 256

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Customer Loyalty 52

Customer Loyalty Retail Gifts Social Media 52

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? This type of language engages customers because they’re interested in experiencing this kind of relationship.

Customer Loyalty 76

Customer Loyalty Customer Travel Customer Retention 76

ESW

JANUARY 18, 2021

Sales events have been a staple of the retail sector for over a century. Here are four reasons to start hosting flash and event sales if you’re not doing so already. More Customers and Revenue The first and most obvious benefit of running a sale is increasing your number of customers and, subsequently, generating more revenue.

Events 78

Events Marketing Social Media Consumer 78

Retail TouchPoints

SEPTEMBER 16, 2022

As part of its initiative to provide greater loyalty rewards, IKEA U.S. These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. This latest push by IKEA U.S.

Home Furnishings 263

Home Furnishings Workshop Customer Loyalty Events 263

Retail TouchPoints

SEPTEMBER 9, 2022

and sister brand to D2 Summit, Retail TouchPoints also will be involved in the event to offer insights into how the Web 3.0 As a subsidiary of Emerald Holding, Inc. environment is impacting retail industry priorities. Qualified Retail TouchPoints readers can register using the exclusive code RTP50 to get 50% off the ticket price.

Customer Loyalty 304

Customer Loyalty Consumer Goods Customer Experience Technology 304

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch.

Customer Loyalty 109

Customer Loyalty Customer Retention Technology Events 109

ESW

JANUARY 14, 2021

Ask an old-school retailer how to drum up new business and chances are high they’ll suggest holding a sales event. The key is to understand what kind of sales you can run, what makes a successful event and what downsides exist that need to be carefully avoided. What Sales Events Are Available to DTC eCommerce Brands?

Events 78

Events Marketing eCommerce Social Media 78

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. By implementing a CRM solution, small retailers can compete.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

SEPTEMBER 8, 2020

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways. Kohl’s Cash for every $50 spent during Kohl’s Cash promotional events.

Customer Loyalty 298

Customer Loyalty Gifts Events Channel 298

Retail TouchPoints

AUGUST 19, 2024

One way to prepare for such an event is for organizations to sharpen their approach to price optimization. This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates.

Retail 306

Retail Customer Loyalty Consumer Social Media 306

Retail TouchPoints

MARCH 17, 2021

“There’s so much opportunity for us to get closer to the customer,” said Fanya Chandler, SVP at Nordstrom in an interview with CNBC. “We We hope customers see this as an opportunity to seamlessly shop and participate in an informative and entertaining event.”. Nordstrom isn’t the only U.S.

Channel 286

Channel Customer Loyalty Information Events 286

Korona

OCTOBER 14, 2022

For wine and liquor store owners, it’s an opportunity to connect with their customers, learn a little more about their preferences, and, most importantly, build a customer list for their customer loyalty program. But how do you organize a successful wine tasting event? Pick a theme for your tasting event.

Events 52

Events POS Beauty and Health Books 52