Retail TouchPoints

JUNE 8, 2020

What are some of the tools you’ve used to maintain customer loyalty? We had to shift all our training to virtual training, which was a huge exercise in itself, but these locations are opening now. Leff: Believe it or not, we’ve actually opened six new locations during April and May. It’s a testament to the American entrepreneur.

Gifts 205

Gifts Operations Webinar Customer Loyalty 205

RTP blog

OCTOBER 30, 2017

By Mike Rittler, TD Bank From appliances to home exercise equipment, many Americans don’t have the cash on hand to pay for big-ticket items. These in-house financing offers can build sales and encourage customer loyalty. With financing available, customers may also purchase additional items.

Payments 150

Payments Merchant Services Customer Banking 150

lateshipment

MARCH 4, 2025

Net Promoter Score (NPS) Surveys: These are focused on understanding how likely customers are to recommend the e-commerce platform to others. Purpose of Post-Purchase Surveys Creating and floating a post-purchase survey can be a significant exercise, which we will be getting into further in the article.

eCommerce 130

eCommerce eCommerce Platforms Customer Experience Improvements 130

iVend

AUGUST 10, 2022

Consider an exercise clothing retailer who runs yoga classes in their brick-and-mortar store, or a kitchen equipment brand that runs cooking demonstrations. Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

lateshipment

MAY 6, 2023

Are you up for a simple exercise that will predict how successful your business will be? What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 93

eCommerce Marketing Customer Loyalty Multi-channel 93

BigCommerce

FEBRUARY 1, 2018

Beyond other people potentially wanting to buy what you are selling (which is another exercise almost entirely), it is important that you consider the challenges in your product niche before you move forward with launching a store. Choosing a credible domain will instill confidence in customers and build customer loyalty, so take your time.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Omnisend

APRIL 15, 2021

A great example of a gamified loyalty program is Nike’s NikeFuel app. Members can use the NikeFuel app to upload their exercise activities, monitor their training, and compare their progress with others. Reebok has a new approach to customer loyalty, which could be less costly than a gift-based incentive scheme.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Algopix

DECEMBER 26, 2023

Customized packaging not only ensures product protection but also serves as a distinctive branding opportunity, fostering brand recognition and customer loyalty.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Omnisend

APRIL 15, 2021

A great example of a gamified loyalty program is Nike’s NikeFuel app. Members can use the NikeFuel app to upload their exercise activities, monitor their training, and compare their progress with others. Reebok has a new approach to customer loyalty, which could be less costly than a gift-based incentive scheme.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Ecommerce Platforms

SEPTEMBER 16, 2019

Consider having a snippet of the feedback from customers. Making such a fundamental exercise sort of oversimplifies your strategy to beat the already existing competition. Customer Loyalty Program. This is one of the most common ways to maintain repeated customers. That gives you the roadmap to fill the market gap.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

Smile.io

DECEMBER 4, 2023

How to Build Customer Loyalty with Your Order Packaging Your order packaging gives you a unique opportunity to build a relationship with your customers. Loyalty & Reward Program Insights from Smile.io Customers are demanding brands care about more than profits. Learn how not to waste it!

Shipping Costs 94

Shipping Costs Gifts eCommerce Shipping 94

SellBrite

AUGUST 25, 2017

Products can go viral overnight, new brands can penetrate into competitive industries and take over, and consumers have no problem shifting their loyalties from one brand to another. What can you do to outshine the competition, build a sustainable business, boost customer loyalty, and drive more sales than ever before?

eCommerce 97

eCommerce Social Media Outdoor Customer Loyalty 97

Kibo

JUNE 24, 2014

While this by no means eliminates the risk of a breach, you can exercise stringent rules to ensure data safety. With a Cloud-based solution the lightweight APIs integrate seamlessly with nearly any legacy eCommerce platform. Data security: When you buy an on-premise solution, you have complete control over your system and data.

B2B 62

B2B B2C Shipping Costs eCommerce Platforms 62

Omnisend

MARCH 28, 2025

This plays a role in leading to higher conversions and customer loyalty over time. Here are a few ways thatll help you find the profitable niche: Look for products with high perceived value When customers buy a high-end product, they pay more than just the item they pay for quality, exclusivity, and trust.

Shipping Costs 78

Shipping Costs Payment Services Payments Outdoor 78

Ecommerce Platforms

MARCH 9, 2020

Deciding on what niche products to venture in can be a knackering exercise since there are a bunch of options out there. Personalize the customer experience: Your dropshipping store brand’s identity should aim at setting a unique selling proposition for your target demographic. Doba ( full review ). Wholesale Central.

Shipping Costs 239

Shipping Costs Merchant Services Shopify Payment Services 239

Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Loyalty program engagement is on the decline , and active use of loyalty programs is decreasing by 2-3 percent per year.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

retailnext

MARCH 10, 2020

If you haven’t done this exercise, take a few minutes to imagine this: Someone walks into your store, looks around, and exclaims, “Oh my god! They browse, make a purchase, and soon become a regular customer. If you’ve been in business for a while, you likely already have a sense of your target demographic. This place is amazing!”

Channel 64

Channel Social Media Small Business Retail Marketing 64

eCommerce CEO

JANUARY 20, 2019

Customer Loyalty Programs. Going through the exercise of writing a business plan will cement your own understanding of your business and your market. Stripe , Paypal. Fulfillment Center – e.g. Amazon , Shipwire. Social Media Planning Tools – e.g. Buffer , ViralTag. Accounting – e.g. Quicken , Xero. Newsletter – e.g. Mailchimp.

eCommerce 100

eCommerce Shipping Costs Payment Services Payments 100

Retalon

SEPTEMBER 3, 2021

For example, with the gyms closed, the price of home exercise equipment more than quadrupled in many cases. In fact, creative retailers are re-thinking the way physical stores can be used by creating unique experiences that foster customer loyalty. Adaption is the key to success.

eCommerce 41

eCommerce Retail Multi-channel eCommerce Platforms 41

eCommerceFuel

SEPTEMBER 6, 2023

.” — ECF member Read ECF’s Complete Guide to eCommerce Email Marketing to learn how to leverage the power of email to build strong relationships with your customers, increase customer loyalty, and drive sales. Remember, this isn’t a one-time exercise. Don’t get lost in a sea of data.

Customer 26

Customer Social Media Marketing Recommendation 26

SellBrite

FEBRUARY 27, 2019

The authors created a strategy canvas exercise that’s designed to help businesses figure out where there’s an opportunity to stand out. The result of the exercise is a value curve showing the level at which competitors in your industry meet each factor in comparison to your business.

eCommerce 152

eCommerce Social Media Magazine Subscription 152

Omnisend

DECEMBER 7, 2021

Customers have probably spent generously on gifts over the hectic holiday season and are now looking to treat themselves. Personal wellbeing products like books, exercise equipment, and other lifestyle goods are popular choices as people look to start off the New Year with a positive mindset.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

ESW

MARCH 26, 2019

Mottl summarizes the importance of all those benefits: “Providing convenient, fast, easy and wanted ways to buy and get product is a win for the consumer and the brand/retailer and builds on customer loyalty.”. Fundamentally, ship-to-store is more of a backend process than a new customer offering.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

ROI Revolution

JANUARY 5, 2022

With at-home workout participation up 72% YoY, home exercise brands are thriving in the face of COVID-19. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g. Sportswear has been more resilient than the rest of the apparel industry throughout the pandemic, with athleisure seeing the most growth.

eCommerce 78

eCommerce Social Media Payments Payment Services 78