Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. Implementing Food and Beverage Design.

Food and Beverages 290

Food and Beverages Small Business Retail Retail Customer Experience 290

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. More good customers, an enhanced customer experience and improved ROI and productivity.

Merchant Services 264

Merchant Services Payment Services Payments Financial Services 264

Retail TouchPoints

NOVEMBER 18, 2021

17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.

Consumer 264

Consumer Merchant Services Social Media Mobile 264

Forrester eCommerce

SEPTEMBER 30, 2024

AI and genAI technologies have the potential to enhance customer relationships, deliver personalized digital experiences, augment customer service, and combat fraud. Once again, the banking industry is on the cusp of transformative changes.

Banking 259

Banking Customer Technology Financial Services 259

RTP blog

AUGUST 24, 2018

It may seem small or silly, but that attention really matters to them — and those small moments create lasting loyalty. By offering these sorts of travel benefits on top of core financial services, Amex is able to generate ancillary revenue and loyalty, attract new customers and ultimately convert brand affinity into brand equity.

Travel 150

Travel Retail Leisure Subscription 150

Kissmetrics

APRIL 10, 2018

Live chat isn’t just for customer support, it also impacts sales. The chatbots can be used different ways to boost sales and build customer loyalty. Not only that, Chatbots could save insurance, financial services, sales, and customer service departments $174 billion.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Buy Now Pay Later.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Ecommerce Platforms

MARCH 14, 2022

Square has been at the forefront of mobile POS technology for more than a decade. Verifone is a big name in the financial services sector, offering a plethora of e-transactional services as well as value-added offerings to retailers and other businesses. The Best Mobile POS System: Square POS. mm headphone jack.

POS 197

POS Payment Services Mobile Payments 197

Ecommerce Platforms

MARCH 14, 2023

For instance, if you reach out to the team, you can also get help building an app-focused solution for automotive repair, pet care, non-profit, education, financial services, and professional guidance. ClubWise comes packed with products to increase member engagement and loyalty.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

ROI Revolution

DECEMBER 6, 2021

They provide brands with the opportunity to leverage newer technology like smart TVs and other consoles as a new place to advertise to key audiences. Kroger’s customer loyalty program will be the source of the new marketplace. OTT advertising refers to ads shown through streaming platforms like Hulu, Disney+, or Sling.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

ROI Revolution

DECEMBER 13, 2021

They provide brands with the opportunity to leverage newer technology like smart TVs and other consoles as a new place to advertise to key audiences. Kroger’s customer loyalty program will be the source of the new marketplace. OTT advertising refers to ads shown through streaming platforms like Hulu, Disney+, or Sling.

Multi-channel 78

Multi-channel Consumer Marketing Channel 78

ROI Revolution

JULY 2, 2020

More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. Other heavily impacted SMB industries include education, financial services, and retail.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

JUNE 2, 2020

More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. Other heavily impacted SMB industries include education, financial services, and retail.

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

AUGUST 5, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Email will be the top channel that brands use to communicate with customers and prospects in 2021, though voice search and ads are also making their way up the ladder. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology. May 14 update. 8/7 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MARCH 2, 2021

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

OCTOBER 1, 2020

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

MAY 6, 2021

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

DECEMBER 3, 2020

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 156

eCommerce Social Media Small Business Retail Payment Services 156

ROI Revolution

JANUARY 5, 2021

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

NOVEMBER 4, 2020

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

APRIL 8, 2021

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

SEPTEMBER 9, 2020

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

JANUARY 5, 2022

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 4, 2020

More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. Other heavily impacted SMB industries include education, financial services, and retail.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

ROI Revolution

NOVEMBER 4, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Industry-spanning partnership software and technology to scale your profitable growth. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Technology.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

FEBRUARY 2, 2021

Technology. More than one-third of the small- to mid-sized businesses surveyed say they’re pivoting their supply chains during this time, with around 25% investing in new technology or aligning their IT systems in some way in response to the COVID-19 pandemic. 8/7 update. A key pain point for SMBs has been liquidity. 5/21 update.

eCommerce 68

eCommerce Social Media Payment Services Merchant Services 68