Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps.

Banking 396

Banking Improvements Recommendation Customer 396

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improved control of operational processes (54%). Better understanding of customers (52%). Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

JANUARY 17, 2025

Customer-first strategies that not only reduce returns but also boost experience and loyalty. This approach creates a seamless customer journey, reduces return rates and helps customers feel more confident and satisfied with their purchases.

Customer 162

Customer Customer Experience Recommendation Technology 162

Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. According to BigCommerce, it costs 5x less to convert existing customers than it does acquire new ones.

Recommendation 191

Recommendation eCommerce Customer Loyalty Customer Retention 191

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Personalized Customer Experiences Customers today expect a personalized shopping experience.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. Get S Loyalty Now to Increase Your LTV.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Retail TouchPoints

FEBRUARY 6, 2023

By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. Delivery personas are powerful in that they can reduce delivery costs, improve delivery-related revenue and customer loyalty. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Omnisend

MARCH 22, 2023

There are different types of rewards and recognition programs that businesses can offer their consumers, but the challenge lies in how well the loyalty program objectives are met—such as helping the business grow or raising brand awareness. Here are 6 reasons you should focus on fully establishing your loyalty programs.

Customer Loyalty 155

Customer Loyalty Customer Customer Retention Recommendation 155

Optimizely

OCTOBER 23, 2019

By easily integrating loyalty attributes like points balance and the loyalty tier into your customer database in real time, Zaius can improve upon the precision of customer predictions generated by our Zam data science model , making campaigns more personal and timely.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

FastSpring

JANUARY 7, 2021

What we’re trying to say here is, loyal Thomas the Tank Engine fans become loyal customers. What is customer loyalty? Loyalty is an emotion that stems from feeling engaged in something or someone. Statistically, the majority of your future profits will come from your existing customers over new ones.

Customer Loyalty 148

Customer Loyalty Customer Toys Recommendation 148

Optimizely

NOVEMBER 5, 2020

By integrating your loyalty data into a CDP, you can enhance your segmentation strategy and make your customer data more useful and actionable. In this article, we’re going to look at how customer loyalty data can help you increase engagement, personalize messages, acquire new customers, and drive traffic to your sites.

Customer Loyalty 369

Customer Loyalty Article Recommendation Definition 369

BigCommerce

JUNE 27, 2017

Since credibility represents such a basic obstacle to conversions on an ecommerce website, overcoming that obstacle can result in significantly improved conversions. Fogg resulted in 10 guidelines for credibility that ecommerce stores can use to improve their credibility. Extensive studies by Stanford professor B.J.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Retail TouchPoints

DECEMBER 25, 2024

This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season. Changing the return process can improve customer satisfaction, increase brand loyalty and boost sales.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Groove

JANUARY 23, 2019

To provide positive customer experiences, businesses need to create tailored programs that meet their specific customer needs. To help you get started, we’ve outlined four proven ideas to improve customer experience. Ideas to Improve Customer Experience. Make Your Customers Feel Special.

Customer Experience 170

Customer Experience Improvements Customer Live Chat 170

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. An example of product recommendations from Target. Reading Time: 7 minutes. Benefits of Personalization in Ecommerce.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Groove

OCTOBER 9, 2024

There's a reason why almost all the top eCommerce stores produce newsletters for their customers. From promoting customer loyalty and engagement to giving you opportunities to drive sales, there are many significant benefits to be gained from newsletter eCommerce.

eCommerce 329

eCommerce Accessories Recommendation Customer Loyalty 329

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. The post How NFTs Can Fight Fraud and Increase Customer Loyalty appeared first on Omnisend Blog.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

JUNE 5, 2024

This data can be applied to all sales and engagement channels, creating consistency and building customer trust, reducing returns and increasing customer loyalty. With Zoovu, merchants can use AI to collect, clean, standardize, enrich and maintain product data across brands and categories with minimal manual effort.

Customer Loyalty 261

Customer Loyalty Channel eCommerce Recommendation 261

Fabric

MARCH 7, 2024

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust, and positive word-of-mouth. Post purchase communications : may entail recommendations, promotions, rewards, loyalty program enrollment, customer referrals, or other incentives to build customer loyalty.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Groove

APRIL 21, 2020

Provide an incentive with a customer loyalty program. We also recommend keeping pop-up form fields to a minimum. Although we don’t recommend gating all of your content, choosing pieces that appeal to lower-funnel audiences can be a fantastic way to collect contact information. Use gated content. Engage on social media.

White Paper 238

White Paper Social Media Seminar Customer Loyalty 238

lateshipment

MARCH 25, 2025

Retention Retaining your customer means keeping them engaged even after theyve completed their purchase. Optimizing this shopping journey stage is essential as it builds customer loyalty and repeat purchases. Facilitates Personalized Marketing 72% of surveyed customers say they only engage with personalized messages.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail Subscription 110

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Customer Experience Enhancement : Utilizing digital tools to personalize interactions and improve convenience, such as through chatbots, virtual fitting rooms, and personalized recommendations. Agile Operations : Adopting flexible business models and processes that can quickly adapt to market changes and customer demands.

Payment Services 110

Payment Services Retail Mobile POS 110

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Groove

JULY 23, 2020

Leverage automation to remove manual labor, save time and money and improve organizational efficiency. Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. for customer loyalty programs.

eCommerce Marketing 227

eCommerce Marketing eCommerce Marketing Customer Loyalty 227

Kissmetrics

JANUARY 17, 2022

Contextual personalization considers where customers are in their journey. Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Product Recommendations. Dynamic Websites.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

MARCH 3, 2023

Over time, the brand has expanded its personalization program to show customers products that are often purchased with the item they are viewing, display items that can be bundled with products in a customer’s cart, and recommend additional products in the emails it sends to confirm transactions. Advanced customer support.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

JANUARY 18, 2024

Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue. While brands can keep more customers coming back to apps by improving features themselves — and optimizing onboarding and opt-ins — they must also focus on how today’s consumers prefer to interact with brands.

Retail 317

Retail Customer Loyalty Games Reference 317

Retail TouchPoints

DECEMBER 27, 2021

In one case, the company’s Chief Sustainability Officer is working with a consultant that recommends strategies to achieve energy efficiency. They are doing this by favoring suppliers that seek greenhouse gas emissions reductions, or by encouraging existing suppliers to make measurable improvements.

Retail 357

Retail Supplies Customer Loyalty Consumer 357

Retail TouchPoints

MAY 1, 2024

Research indicates a 40% improvement in mood with exposure to pleasant scents. Tailoring the shopping experience to individual preferences, like offering personalized product recommendations and customized promotions, is a psychological strategy that makes customers feel valued and understood, leading to a positive brand perception.

Technology 312

Technology Arts Payments Customer Loyalty 312

Retail TouchPoints

SEPTEMBER 22, 2022

The in-store shopping experience can never be replaced, but it does need to be improved. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. But how does one gather this type of information? That’s what matters the most.

Customer Loyalty 310

Customer Loyalty Social Media Customer Experience Customer 310

BigCommerce

MARCH 23, 2017

Whether you are looking to increase brand awareness, drive net new traffic or retarget and drive customer loyalty and AOV , Google and Facebook have myriad advertising options available. That keyword would actually improve the relevancy of your product in the shopping feed to what someone is searching. Visibility isn’t cheap.

PPC 408

PPC BigCommerce Recommendation Apparel 408

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Improved Data Accuracy and Consistency One of the most significant advantages of having a centralized database is the accuracy and consistency of data.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

MAY 30, 2024

The personalized questions and resulting feedback can be used to improve product assortments, stocking, pricing, loyalty offerings and more. The point of sale is a great place for retailers to seek feedback that will enhance the customer experience throughout the store. Digital receipts also draw shoppers to an app or website.

Point of Sale 289

Point of Sale Customer Experience Payment Services Magazine 289

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279