BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improved control of operational processes (54%). Better understanding of customers (52%). Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JUNE 2, 2022

Online, Gymshark’s blog content provides its audience with value in the form of fitness advice and athlete profiles , placing the focus on self-improvement and not just making a sale. The brand distributed more than 40 grants to champion women’s leadership, economic opportunities and improved sanitation in 17 countries.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JUNE 8, 2021

The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping. While navigation and user experience play key roles in this journey, there is clear intent to purchase when a customer fills a shopping cart. Negotiate shipping rates.

Shipping Costs 200

Shipping Costs Shipping Shopping Carts Small Business Retail 200

lateshipment

MARCH 16, 2025

When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. This is because customers the accountability of the package from checkout to delivery falls on the business they ordered from rather than the shipping carrier, a third party. Who exactly gets blamed when this happens?

Shipping Costs 130

Shipping Costs Payment Services Document Shipping 130

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. Using Inventory Pacing to Spot Improvement Areas Throughout the Supply Chain. Navigating the Dynamic and Evolving Shipping Industry. Seems simple enough, right?

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

BigCommerce

JUNE 27, 2017

Since credibility represents such a basic obstacle to conversions on an ecommerce website, overcoming that obstacle can result in significantly improved conversions. Fogg resulted in 10 guidelines for credibility that ecommerce stores can use to improve their credibility. Extensive studies by Stanford professor B.J.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. Get S Loyalty Now to Increase Your LTV.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

lateshipment

MARCH 3, 2025

Returns management plays a major role in handling product returns, and a well-designed returns system can improve a company’s returns and customer experiences. Improving Customer Relations Even a single bad return can impact your relationship with customers. In recent years, e-commerce has been booming.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

DECEMBER 25, 2024

Customers are attracted to free return shipping, refunds, and no questions asked policies. Changing the return process can improve customer satisfaction, increase brand loyalty and boost sales. Understanding why customers make returns is key to creating processes that ensure business profitability.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

lateshipment

NOVEMBER 20, 2020

However, offering quality post-purchase experiences can be a challenge because this phase is often outsourced to a third-party shipping carrier, who may not share your sense of urgency or commitment to great customer service. Increase customer loyalty. But that’s just the bare minimum. Drive delight.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Groove

JANUARY 23, 2019

Here at Groove Commerce, we think of customer experience like an umbrella covers the entire purchase cycle. Underneath it, your website, marketing, shipping and customer service create micro-moments that influence customer sentiment. To help you get started, we’ve outlined four proven ideas to improve customer experience.

Customer Experience 170

Customer Experience Improvements Customer Live Chat 170

BigCommerce

JUNE 1, 2017

Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Managing inventory creates data, which you can use to streamline processes and improve your inventory and order management.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

lateshipment

NOVEMBER 3, 2024

In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. That brings us to today’s customers demanding seamless, hassle-free returns and exchanges, and your efforts to deliver on them to build customer loyalty.

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

Omnisend

JUNE 14, 2021

In fact, Menard tells Omnisend that NFTs are a vehicle that can be used to not only verify the authenticity of ecommerce products and improve the user experience, but also bring about a renaissance to the commerce world. The post How NFTs Can Fight Fraud and Increase Customer Loyalty appeared first on Omnisend Blog.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Fabric

MARCH 7, 2024

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust, and positive word-of-mouth. Key points of the post-purchase experience include: Order confirmation and communication : includes updates on order status and shipping. Delivery experience : involves fast and reliable product delivery.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

lateshipment

MARCH 8, 2025

A business without a return policy might receive dozens of calls and emails each day from customers asking about returns and your customer service staff would have to handle each request individually, determining whether to accept the return, what the refund amount should be, and how the item should be shipped back.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

MARCH 25, 2025

Your products are the heart of your business, and shipping is what gets them where they need to go. These extra needs require extra effort from the shipping carrier, and that’s where shipping surcharges come into play. They are add-ons to your base shipping cost and cover the specialized services or unique circumstances.

Shipping Costs 130

Shipping Costs Shipping Management eCommerce 130

lateshipment

SEPTEMBER 2, 2021

For the manufacturer, it eliminates the barriers in reaching their end consumers, allowing greater control over branding, reputation, sales, and customer service. Trend #3: A Shift Towards Branded Shipping Experiences. Creating a cohesive brand identity across all touchpoints is crucial to boost customer loyalty and brand recall.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Retail TouchPoints

AUGUST 18, 2023

Just like its Amazon counterpart, Fulfilled by Amazon or FBA, FBT will offer UK merchants picking, packing and shipping services for products sold on TikTok. Merchants aren’t required to store all of their SKUs at the warehouse or use FBT for all of their products; they can select which items they want to store and ship through FBT.

Merchant Services 241

Merchant Services Fulfillment Shipping Customer Loyalty 241

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Amazon Prime Loyalty Program.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

lateshipment

MAY 14, 2022

In the modern e-commerce world, customers expect you to keep them engaged in the post-purchase phase as well. However, brands often leave this valuable phase to third-party shipping carriers. 8 and 10 percent of customer engagement and revenue growth opportunities are LOST during the post-purchase customer journey.

Improvements 130

Improvements eCommerce Shipping Events 130

GetElastic

DECEMBER 3, 2018

And getting customer feedback is directly linked to customer retention. Whether it’s slow shipping, a difficult checkout or constantly being out of stock for popular items, it’s important that customers have a way to let you know where you aren’t measuring up. Source: Amazon. Source: Slideshare.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Groove

JUNE 16, 2023

Optimizing Website Speed In today's fast-paced online world, where users have little patience for slow-loading websites, optimizing your website speed is crucial for a positive user experience and improved conversion rates. This can help customers understand each step and reduce confusion or uncertainty.

Merchant Services 313

Merchant Services Payment Services eCommerce Shipping Costs 313

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Collecting customer feedback is vital for any business. Conclusion.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Retail TouchPoints

DECEMBER 3, 2021

If the promotion successfully draws in new customers, is there enough inventory to support the demand? If the demand spikes in one geographic region, will the shipping couriers be able to deliver the products within the designated delivery timeline? Saving Time and Improving the Benefits of Promotions.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277