BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improved control of operational processes (54%). Better understanding of customers (52%). Cost reductions (47%). Customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

BigCommerce

JUNE 13, 2017

And you can clearly see this particular brand is heavily focused on increasing returning customer spend. . This is because earn net new customers is expensive. It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility).

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

DECEMBER 25, 2024

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. The Cost of Processing Returns According to the National Retail Federation , over $100 billion was estimated to be lost to return scams in 2023 alone. Georgia Leybourne is Chief Marketing Officer at Linnworks.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Customer Loyalty 276

lateshipment

MARCH 3, 2025

Secondly, a well-managed returns management and reverse logistics system can help you reduce costs, optimize your business processes, and increase overall efficiency. Returns management plays a major role in handling product returns, and a well-designed returns system can improve a company’s returns and customer experiences.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

BigCommerce

JUNE 1, 2017

Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Managing inventory creates data, which you can use to streamline processes and improve your inventory and order management.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

lateshipment

MARCH 16, 2025

When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. This is because customers the accountability of the package from checkout to delivery falls on the business they ordered from rather than the shipping carrier, a third party. Who exactly gets blamed when this happens?

Shipping Costs 130

Shipping Costs Payment Services Document Shipping 130

Retail TouchPoints

JUNE 8, 2021

The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping. While navigation and user experience play key roles in this journey, there is clear intent to purchase when a customer fills a shopping cart.

Shipping Costs 200

Shipping Costs Shipping Shopping Carts Small Business Retail 200

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. With an MOQ in place, it ensures you’re covering production costs and making a profit. Step 3: Calculate Your Holding Costs.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? There are a few basic things you need to keep in mind while choosing an ecommerce platform for your business such as necessary functionality, cost and what types of third party integrations are needed.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Retail TouchPoints

SEPTEMBER 13, 2023

These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. In fact, there are roughly 615 million chargebacks happening every year and the average chargeback costs $191, which amounts to $117.46 Tackling issues that affect the overall customer experience is crucial.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

lateshipment

MARCH 25, 2025

Your products are the heart of your business, and shipping is what gets them where they need to go. Naturally, there’s a cost involved in making that journey happen, as there are logistics, fuel, handling, and a whole lot more that go into getting your package from point A to point B. What is a Shipping Surcharge?

Shipping Costs 130

Shipping Costs Shipping Management eCommerce 130

BigCommerce

JUNE 27, 2017

Since credibility represents such a basic obstacle to conversions on an ecommerce website, overcoming that obstacle can result in significantly improved conversions. Fogg resulted in 10 guidelines for credibility that ecommerce stores can use to improve their credibility. Extensive studies by Stanford professor B.J.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

lateshipment

MARCH 8, 2025

It signals to customers that you believe in your products and are confident in their quality. Attract new customers 67% of shoppers check your return policy before they even buy anything. That’s a huge chunk of potential customers actively looking for your return policy before making a purchase decision.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). How much are returns and exchanges costing the business? What are the reasons for product returns?

Management 130

Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

lateshipment

FEBRUARY 1, 2025

Benefits of Using Returns Management Software If youre on the fence about whether this is worth your time and effort and if it will indeed add value to your operations, lets look at some of the benefits it brings to the table: Reduced return costs Did you know that returning a $50 item costs an e-commerce business an average of $33?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Ecommerce Platforms

JULY 15, 2020

You can “stock” a wide selection of amazing products for your customers to choose from, without having to worry about the headaches of things like storing and shipping items. Pricing: Editor's rating. The company that's completing the dropshipping or fulfillment for you is storing, handling and shipping all of your products.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

lateshipment

SEPTEMBER 2, 2021

For the manufacturer, it eliminates the barriers in reaching their end consumers, allowing greater control over branding, reputation, sales, and customer service. However, leveraging this tech is still an expensive affair. Trend #3: A Shift Towards Branded Shipping Experiences. There are lots of moving parts to manage.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. Shoppers will Buy Even Earlier to Avoid Price Hikes. Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

lateshipment

NOVEMBER 3, 2024

In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. That brings us to today’s customers demanding seamless, hassle-free returns and exchanges, and your efforts to deliver on them to build customer loyalty.

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

lateshipment

MARCH 28, 2025

Logistics is the process of planning, implementing, and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods, and related information from the point of origin to the point of consumption to conform to customer requirements. Seamless reverse logistics equals happy customers and low costs.

Definition 130

Definition Shipping Costs eCommerce Management 130

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

lateshipment

NOVEMBER 20, 2020

However, offering quality post-purchase experiences can be a challenge because this phase is often outsourced to a third-party shipping carrier, who may not share your sense of urgency or commitment to great customer service. Increase customer loyalty. But that’s just the bare minimum. Drive delight.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

Retail TouchPoints

JUNE 9, 2021

Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. The canned format is not only heavy, which drives up shipping costs, but they also dent easily, driving up customer complaints and replacement costs. Here’s how: Differentiate.

Consumer 312

Consumer Shipping Costs Fashion Presentation 312

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Here is an example of nice branded shipping confirmation : 3.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166