Retail TouchPoints

JANUARY 13, 2025

Providers like Threekit are paving the way with virtual showrooms, which allow customers to make better-informed decisions before buying, ultimately decreasing return rates. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly.

Retail 298

Retail BigCommerce B2C Channel 298

365 Retail

FEBRUARY 9, 2025

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Groove

NOVEMBER 7, 2024

Businesses can start engaging customers on different platforms faster and benefit from greater simplicity as they manage campaigns. On the other hand, you do have to consider the potential for customer confusion or frustration. If people receive conflicting information or experiences, potential leads might walk away.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. How to Calculate Customer Lifetime Value.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

MARCH 26, 2025

In todays data-driven world, businesses often struggle to make sense of fragmented customer information stored across multiple systems. Knowledge graphs solve this challenge by connecting these disparate data points, creating a unified view of customer preferences, purchase history and interactions.

Customer 147

Customer Recommendation Customer Experience Travel 147

Optimizely

NOVEMBER 5, 2020

By integrating your loyalty data into a CDP, you can enhance your segmentation strategy and make your customer data more useful and actionable. In this article, we’re going to look at how customer loyalty data can help you increase engagement, personalize messages, acquire new customers, and drive traffic to your sites.

Customer Loyalty 369

Customer Loyalty Article Recommendation Definition 369

Fabric

MARCH 7, 2024

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust, and positive word-of-mouth. Post purchase communications : may entail recommendations, promotions, rewards, loyalty program enrollment, customer referrals, or other incentives to build customer loyalty.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Retail TouchPoints

JULY 31, 2024

“We believe Etsy Insider can become an important lever in turning our strong brand affinity into customer loyalty,” said Simona Shakin, VP, Product and Retention Marketing at Etsy in a blog post. Our teams are excited to glean insights from this beta launch to help inform Etsy’s path forward.

Shipping Costs 289

Shipping Costs Customer Loyalty Gifts Shipping 289

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360

Wiser

OCTOBER 30, 2024

These consumers are driven by convenience, access to information, and the ability to compare options seamlessly. Yet, despite these changes, many brands and retailers still treat online and in-store channels separately, missing crucial opportunities to create a unified and cohesive experience that fosters customer loyalty.

Omnichannel 78

Omnichannel Customer Loyalty Channel Consumer 78

Retail TouchPoints

MARCH 17, 2021

“There’s so much opportunity for us to get closer to the customer,” said Fanya Chandler, SVP at Nordstrom in an interview with CNBC. “We We hope customers see this as an opportunity to seamlessly shop and participate in an informative and entertaining event.”. Nordstrom isn’t the only U.S.

Channel 286

Channel Customer Loyalty Information Events 286

lateshipment

NOVEMBER 3, 2024

In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. That brings us to today’s customers demanding seamless, hassle-free returns and exchanges, and your efforts to deliver on them to build customer loyalty.

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. Navigating the Dynamic and Evolving Shipping Industry.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

MARCH 31, 2021

At GameStop, Wilke will oversee growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer.

Social Media 264

Social Media Customer Loyalty Games Channel 264

Forrester eCommerce

SEPTEMBER 5, 2024

The data from Forrester’s High-Performance IT Survey, 2024, is in, and the results are clear: Businesses supported by high-performance IT shops achieve significantly stronger customer loyalty, engagements, and referrals. They also deliver better business outcomes and experience growth that is 1.8x faster than their peers.

Technology 273

Technology Customer Loyalty Customer Information 273

Retail TouchPoints

SEPTEMBER 10, 2024

The app allows associates, which Levi’s calls stylists, to access customers’ Red Tab loyalty program accounts (with their permission), giving the stylists the data they need to make better recommendations.

Customer Loyalty 258

Customer Loyalty Recommendation Channel Information 258

Retail TouchPoints

NOVEMBER 5, 2020

Clyde , a product protection platform, aims to empower retailers by letting them offer their customers extended warranties and accident coverage as ways to grow revenue and drive customer loyalty.

Customer Loyalty 251

Customer Loyalty Information Customer Management 251

Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance.

Customer Loyalty 264

Customer Loyalty Reference Information Retail 264

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. Bad data is information in a dataset that is incorrect, incomplete, outdated or irrelevant.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

lateshipment

MARCH 15, 2025

Good after-sales service helps make the customer feel valued and less like a dollar bill. The Impact of Post-Purchase Experience on Customer Loyalty Post-purchase experience is an essential building block for customer loyalty and driving your Customer Lifetime value (CLV). Delays are bad, sure.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 9, 2022

The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience. Qualified Retail TouchPoints readers can register using the exclusive code RTP50 to get 50% off the ticket price.

Customer Loyalty 304

Customer Loyalty Consumer Goods Customer Experience Technology 304

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

AUGUST 9, 2022

Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”. You can’t do that unless you have integrations in place that allow the staff to see [that information], which can require connections to ERP, accounting, CRM and web analytics solutions.”.

Webinar 311

Webinar Customer Loyalty Books Improvements 311

Retail TouchPoints

JANUARY 17, 2025

In addition, immersive experiences using augmented reality (AR) help customers ‘try before they buy,’ from virtual fitting rooms to visualizing furniture at home. Optimize the customer journey with data-driven insights. Its time to move beyond quick fixes and embrace a smarter, more proactive strategy.

Customer 162

Customer Customer Experience Recommendation Technology 162

Groove

OCTOBER 9, 2024

There's a reason why almost all the top eCommerce stores produce newsletters for their customers. From promoting customer loyalty and engagement to giving you opportunities to drive sales, there are many significant benefits to be gained from newsletter eCommerce.

eCommerce 329

eCommerce Accessories Recommendation Customer Loyalty 329

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. When all information flows into a single system, it reduces the risk of data discrepancies or outdated information.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

DECEMBER 3, 2021

This can done be through an automated agreement lifecycle management tool, which ensures both parties have the most up-to-date information. With enhanced information sources comes a reduction in misunderstandings so the retailer has room to test a promotion without impacting margins.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

Groove

JANUARY 19, 2022

Content must be added around a product to educate potential customers on what they’re buying. Not only does more information on product detail pages help buyers learn more about the product, but this information also increases buyer confidence and eases nerves prior to making the purchase.

eCommerce 349

eCommerce Customer Merchant Services Payment Services 349

BigCommerce

SEPTEMBER 28, 2017

In this post, we’ll analyze how 2 brands are using Reamaze to drive up sales and customer loyalty while keeping their customer service reps happy and efficient across a multi-channel ecommerce customer service environment. This creates customer loyalty.”. Reduce Customer Effort.

Channel 402

Channel Live Chat Multi-channel Customer 402

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. Typically, it’s been difficult for customers to evaluate a company’s commitment to security.

Improvements 317

Improvements Payment Services Consumer Banking 317

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

BigCommerce

MAY 1, 2018

So the spurious relationships grow much, much faster than real information. In other words: Big data may mean more information, but it also means more false information.”. Ecommerce businesses do have the ability to reach a global market, with access to information that brick and mortar retailers don’t have.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412