lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . They feel that is the responsibility of the business to mitigate their anxiety and keep them informed of their package status.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Groove

JANUARY 23, 2019

Although one-to-one communication isn't always possible, there are a few tactics you can deploy to show your customers some love. Incorporate phone and live chat customer service. Businesses need to respond to customer inquiries as fast as possible. Personalize your website. Offer exclusive discounts and offers.

Customer Experience 170

Customer Experience Improvements Customer Live Chat 170

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Both LiveChat and Zendesk are tools built to enhance customer service in a digital world.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

lateshipment

MARCH 8, 2025

A return policy is a document with rules that tells your customers everything they need to know about returning a product they purchased. This includes key information about conditions under which a customer can return their purchase. Define any technical terms and break down dense information for easy understanding.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

Kissmetrics

JANUARY 17, 2018

Think of yourself as an industry savant — the one who possesses and dispenses information.”. You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

ESW

SEPTEMBER 1, 2023

Providing comprehensive information about features, specifications and compatibility enables customers to make informed decisions. More than 50% of consumers read at least four reviews before purchasing a product, and brands that have plenty of customer reviews will help consumers make informed purchasing decisions.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Ecommerce Platforms

AUGUST 29, 2022

There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service. Starter: $19 per month for all the Basic features plus support for 150 orders and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. Around 70% of online shoppers prefer stores that use personal information to provide a more relevant shopping experience. Use Live Chat to help potential customers make faster decisions. Craft a strong USP (Unique Selling Proposition).

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

SellBrite

AUGUST 17, 2018

Live chat is another great way to build trust with online shoppers from the moment they land on your website for the first time. Roughly 44% of online customers say that having questions answered by a live person while purchasing something is one of the most important features of a website ( Neil Patel ).

Live Chat 115

Live Chat eCommerce Consumer Customer 115

RTP blog

JULY 1, 2019

For example, 80% of digital consumers report that easy-to-find contact information online or within an app is important, but only 49% of consumers say brands are meeting this need. Finally, consumers are afraid of missing out — so they want brands to make it clear whether a sale or promotion applies to what they’re shopping for.

Consumer 150

Consumer Live Chat Customer Loyalty Customer Experience 150

Ecommerce Platforms

JANUARY 22, 2019

You get to customize your entire rewards program and choose from a wide variety of preset color schemes that match your website. There are also several campaigns for increasing customer loyalty points on holidays and special occasions. Zopim is a live chat software that integrates effortlessly into your store.

BigCommerce 171

BigCommerce eCommerce Marketing Merchant Services 171

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Ecommerce Platforms

AUGUST 5, 2020

Besides, setting up a loyalty program in an ecommerce store has been shown to increase the average order quantity by 319%. Sadly though, the default Shopify platform doesn’t exactly prioritize customer loyalty features. It turns out Growave is much more than just a loyalty program tool. But, it doesn’t end there.

Shopify 174

Shopify Customer Loyalty Social Media Customer 174

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. As a convenient alternative to other tools like Shopify, Lightspeed promises access to all of the information that small businesses need to make sales. Taxes are calculated in the right currencies, and you can even live chat with users in their own language.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Customers should find it easy to get support and resolve issues quickly.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

SellBrite

MAY 10, 2019

To transform one-time customers into loyal brand advocates , remind shoppers at every turn what makes you different, unique, and worth supporting. Another investment worth making to boost repeat purchases and customer loyalty relates to your product packaging. Keep Past Customers Informed.

Social Media 154

Social Media Live Chat Shipping Costs Shopify 154

SellBrite

JUNE 1, 2018

Your website is an important tool in the never-ending battle for customer loyalty and conversions. Here are a handful of ideas: Idea #1: Implement live chat on your homepage or product pages. Give customers the opportunity to leave honest reviews and add photos of themselves using or wearing your products.

eCommerce 160

eCommerce Recommendation Mobile Live Chat 160

Ecommerce Platforms

JANUARY 24, 2023

Loyalty and Referrals The Yotpo loyalty and referral program is designed to help foster engagement with existing customers and entice new ones to power your re-engagement and retention strategy. You can create customized loyalty and referral programs. when they cash in the points they’ve earned.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Omnisend

OCTOBER 4, 2023

You can even set them up as trigger emails to keep customers informed and maintain a positive experience. When it does, it’s important to inform the customer as soon as possible, as Nordstrom illustrates. Set realistic expectations to prevent frustration and anxiety among customers. Use a courteous tone.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

SellBrite

JANUARY 26, 2018

Thanks to the number of new tools and information that are made available each year, it’s never been easier to launch an ecommerce business. Here are 7 tips that will help you effectively differentiate from competitors and boost customer loyalty in the year ahead: 1. Ecommerce is a fiercely competitive space to operate in.

eCommerce 165

eCommerce Blog Customer Loyalty Travel 165

Kibo

FEBRUARY 19, 2021

In order to manage information streams and make meaningful connections, consumers are using email filters and ad blockers. Specific metrics include: Time on site Watch time for videos Visit frequency Duration of live chat sessions. After dropping by a third since 2000, our attention span now clocks in at eight seconds.

Customer 118

Customer Social Media Live Chat Merchant Services 118

Smile.io

MARCH 2, 2022

When you are connecting with your customers online through ecommerce, it’s just as important to collect customer feedback online. A few main benefits of collecting customer feedback online are: Allowing you to make informed decisions about what products to sell. A screenshot of the Smile.io analytics dashboard.

Customer 86

Customer Live Chat Social Media Customer Loyalty 86

Ecommerce Platforms

OCTOBER 31, 2021

The chat tool, within the Inbox allows you to adjust the design of the chat window for your website, create pre-chat forms for collecting information about your customers, and determine what kind of sender information you want to show. Wix will also give you the option to reach out to customers with chat.

Payment Services 195

Payment Services Payments Social Media SEO 195

Ecommerce Platforms

OCTOBER 4, 2022

On top of that, you can also edit product information and synchronize these edits across all your sales channels. Build customer loyalty with multi-tier reward systems. These give users more incentive to engage with your store by offering higher discounts to those customers with a higher score. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

lateshipment

SEPTEMBER 21, 2021

However, if you’re tracking through your shipping carrier, then it’s important to keep in mind that: Shipping carriers more often than not do not provide real-time tracking of parcels and Shipping carriers are known to hide information regarding delays or other issues to prevent them from being shown in a bad light.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Ecommerce Platforms

FEBRUARY 7, 2019

You also have a chance to sign up for a free demo of the Magento Commerce plan, but that requires you to send in a message with all of your contact information. A prime example of this would be the built-in customer loyalty tools. Magento Review: Customer Support.

Magento 32

Magento Shipping Costs eCommerce Payment Services 32

BigCommerce

JULY 25, 2017

Using daily contests, live chats and videos from trade shows and featuring customers on their website –– Pink Lily isn’t just your average fashion brand. It is powered by it’s customers –– who get a huge say in what items they want in the shop and how those items are merchandised (i.e. often on the customer themselves).

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Omnisend

MARCH 29, 2021

According to Amazon, the Vine Program “invites the most trusted reviewers on Amazon to post opinions about new and pre-release items to help their fellow customers make informed purchase decisions.” Provide outstanding customer service by promptly answering questions, whether they come via phone, email or live chat.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

RetailMinded

OCTOBER 27, 2022

Hence, it can help drive customer loyalty to a higher retention rate. . To do this, your customers should sign-up for the service by providing vital details such as name, email, address, phone number, and payment information. This feature allows your customers to order goods directly through text.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Ecommerce Platforms

JULY 21, 2021

In addition, you can now segment customers, benefit from more product information options, and create a customer loyalty reward program. For example, tax-exempt sales for non-profits, cheaper shipping for your VIP customers, and you can set minimum order values for B2B audiences. Pro: $229 per month.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

SellBrite

OCTOBER 16, 2019

More than half of B2B buyers are willing to access product information online and make a purchase online, according to Statista. While you may employ sales representatives or customer service representatives who can answer any product questions, it’s best to give customers all the information they may need about your products.

B2B 113

B2B eCommerce B2C Merchant Services 113

Ecommerce Platforms

APRIL 1, 2022

The drag-and-drop email editor from Constant Contact is one of the top options on the market, and it allows you to implement everything from special photos and surveys, to product information. Email automations are made simple with Constant Contact thanks to access to a wide range of customization options and tools. Go to the top.

Marketing 104

Marketing Live Chat Social Media Mobile 104

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 85

eCommerce Shopping Carts Customer Loyalty Recommendation 85

Omnisend

JUNE 7, 2023

SMSBump Plans Pricing SimpleTexting Pricing Growth Prime $19/month ($0.0149 per SMS in the US) $59/month ($0.0142 per SMS in the US) Depends on credits 500 credits – $29/month 1,000 credits – $49/month 2,000 credits – $79/month 7,500 credits – $229/month 25,000 credits – $549/month More than 50k credits: custom plan.

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88