Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

JANUARY 11, 2023

Shopify is ideal for this purpose as well because it has partners like Channelize.io, a plug-in that enables live shopping and video streams as well as multi-streaming of live shopping shows on Facebook, Twitch and YouTube, which makes it really easy to get this strategy off the ground.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Ecommerce Platforms

OCTOBER 26, 2021

This function allows you to connect all of your sales channels to build a seamless customer experience, strengthen your customer support center and also provide contemporary shopping options like buying online and pick up in-store with your data on all channels synced. Flexible Multi-Store. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Groove

JUNE 20, 2024

It provides tools such as advanced customer group management and an integrated platform for speeding up product information gathering. Advanced Pricing and Discount Structures Another core benefit is the ability to create personalized pricing and discount structures for various customer groups.

B2B 195

B2B Shipping Costs Multi-channel eCommerce 195

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. In the past year, the industry has seen multiple multi-million-dollar lawsuits filed and settled against well-established brands such as Dunkin’ and H&M.

Gifts 277

Gifts Payment Services Payments Multi-channel 277

Retail TouchPoints

DECEMBER 16, 2022

It’s the ideal way for retailers to differentiate themselves from the competition, build customer loyalty to generate long-term sales, and ensure customers feel their time in-store was well spent. Mobility is essential for assisted selling success. Everyone is happy when assisted selling is made simple with mPOS.

Technology 278

Technology Payment Services Retail POS 278

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. And this post is the culmination of that information. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Community Building, Customer Engagement and CRM.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Groove

AUGUST 14, 2024

When customers do not receive answers to their questions, it can impact their satisfaction and their likelihood to buy from your company again. Customer loyalty is critical for business growth. Encouraging existing customers to make additional purchases costs less and generally generates more revenue than new customers.

eCommerce 195

eCommerce Customer Merchant Services BigCommerce 195

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. There’s also Color IQ, our free color matching service that helps customers find the perfect complexion products for their skin type and tone.

Consumer 269

Consumer Gifts Customer Experience Multi-channel 269

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Visual and auditory information can influence product expectations (i.e., virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

RTP blog

JULY 14, 2017

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. Merchants with an online channel are already losing 7.6% E-Commerce sales are expected to reach 12.4%

Merchant Services 150

Merchant Services Payments eCommerce Multi-channel 150

lateshipment

APRIL 10, 2025

Automated Customer Notifications Once a return is approved or a refund is issued, Shopify sends emails to your customer. These notifications keep them informed about what’s happening and what they should do next. It also helps reduce delays, avoid errors, and keep customers informed every step of the way.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Ecommerce Platforms

JULY 15, 2020

There’s automatic order grouping available, multi-channel customer support, and the option to get multi-channel customer support through email, phone, and social media too. 2-day delivery for happier customers. Multi-channel customer support. Custom branding and packaging.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Optimizely

MAY 16, 2017

The more you prioritize customer acquisition on one specific channel – in this case, web push – the more likely it is that you’ll potentially miss signals of intent and engagement opportunities found on other channels. Consider this multi-step process to promoting web push and increasing your opt-in rate: 1.

Multi-channel 150

Multi-channel Customer Loyalty Channel Omnichannel 150

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. Trouble was, Demandware and Magento are notorious for being able to solve their one biggest need: a multi-store solution –– something that only 2 ecommerce managers could very easily control. Talk to influencers and experts.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

BigCommerce

DECEMBER 13, 2017

This is because the objectives here are for Amazon to bring the right selection at prices consistent with or lower than market prices, available all of the time to Amazon customers. To make these objectives possible, Amazon has chosen selectively to forgo short-term profits in pursuit of long-term customer loyalty.

Toys 279

Toys Operations Customer Loyalty Channel 279

Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

BigCommerce

SEPTEMBER 7, 2017

I talk to at least 3-5 multi-million dollar brands every week. That’s a big part of my job over here at BigCommerce –– to figure out what they are doing to succeed, if there’s anything I can do to help and ultimately work with them to share tidbits of information hard to find elsewhere on the web. Bring them back.

BigCommerce 125

BigCommerce Shipping Costs Payments eCommerce Platforms 125

Algopix

NOVEMBER 6, 2023

One strategy that has become increasingly important in this pursuit is multi-platform analysis. This is where multi-platform analysis becomes a critical strategy for success. What Is Multi-Platform Analysis? Multi-platform analysis is a comprehensive approach to selling products across multiple online marketplaces.

eCommerce 116

eCommerce Multi-channel Order Fulfillment Social Media 116

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Retailers must ensure that these channels are interconnected, providing a unified shopping journey.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Ecommerce Platforms

JANUARY 22, 2019

You get to customize your entire rewards program and choose from a wide variety of preset color schemes that match your website. There are also several campaigns for increasing customer loyalty points on holidays and special occasions. The more targeted you can be with your communication, the better you will do. Neat, right?

BigCommerce 171

BigCommerce eCommerce Marketing Merchant Services 171

RTP blog

MAY 10, 2019

Digitization Is An Essential Component Of Delivering On Consumer Expectations Customer loyalty is dependent on how effectively retailers can meet the expectations of consumers. Fortunately, retailers can access supply chain visibility by implementing a digitized platform.

Supplies 150

Supplies Retail Multi-channel Consumer 150

365 Retail

DECEMBER 12, 2022

Marketing teams can focus their efforts away from poor performing products and commercial teams can use performance insights to better inform pricing, discounting and purchasing decisions. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. You can also create convenient dashboards for each channel for your agents to track in the moment.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Multi-channel service: Connect chat with voice, email, and SMS.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

365 Retail

FEBRUARY 23, 2022

The repercussions of lockdown – forcing retailers to close then reopen multiple times over the past two years – and more recent supply chain shortages have given rise to hybrid shopping: with consumers looking for what they want across multiple channels, both online and off. This could perhaps be due to the rise in customer loyalty. .

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Ecommerce Platforms

OCTOBER 31, 2021

The chat tool, within the Inbox allows you to adjust the design of the chat window for your website, create pre-chat forms for collecting information about your customers, and determine what kind of sender information you want to show. Wix Ascend Automations. Automations are a valuable part of any marketing strategy.

Payment Services 195

Payment Services Payments Social Media SEO 195

Omnisend

SEPTEMBER 8, 2020

You can set different rules for specific orders, with all the necessary information pre-filled, so all you need to do is print the shipping label instead of dealing with each one manually. Features mainly center around A/B testing, it claims to be the world’s most powerful solution for A/B and multi-page front-end experimentation.

eCommerce 157

eCommerce Payment Services Payments Magento 157

Ecommerce Platforms

APRIL 3, 2020

This will mean that you need to give your b2b customers an easy way to reorder their services and products on a regular basis. Sell on multiple channels? Shopify Plus comes with access to a wholesale eCommerce channel that you can add to your website within a couple of clicks. 20 sales channels available from your dashboard.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Ecommerce Platforms

JULY 21, 2021

Shopify works alongside an impressive range of sales channels, including social media and Amazon. This works wonders if you're looking to get into multi-channel selling. You can host and sell unlimited products, create product variations, sell via several sales channels and marketplaces, and access over 100 payment gateways.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io   List-building tools  Use a multi-pronged approach to feed your list growth engine.

eCommerce 93

eCommerce Marketing Customer Loyalty Multi-channel 93

SellBrite

MARCH 30, 2018

Canva – To drive more engagement on your social media channels, you can use Canva to create compelling images and graphics that relate to your products or business. to create relevant email campaigns based on your customer’s behavior. Customer.io – To automate your email interactions, use Customer.io

eCommerce 166

eCommerce Social Media Merchant Services Payment Services 166