Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. With happy and loyal customers, you enjoy: A steadier stream of sales. It’ll help in the long run.

Customer Loyalty 86

Customer Loyalty Customer Social Media Live Chat 86

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. I can help customers using Live Chat directly on my store. I can even see what customers are doing and where they go.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Groove

JULY 23, 2020

Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. for customer loyalty programs. Service Hub – Ticketing, Live Chat, etc. And, loyal customers spend up to 67% more than new customers!

eCommerce Marketing 227

eCommerce Marketing eCommerce Marketing Customer Loyalty 227

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Kissmetrics

NOVEMBER 25, 2020

You can also create customer service layers, from self-service to live chat with a customer service agent. You can set up the system for customers to send in their questions or concerns via email, text, or live chat on your website, and other channels.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Groove

JANUARY 23, 2019

Although one-to-one communication isn't always possible, there are a few tactics you can deploy to show your customers some love. Incorporate phone and live chat customer service. Businesses need to respond to customer inquiries as fast as possible. Personalize your website. Offer exclusive discounts and offers.

Customer Experience 170

Customer Experience Improvements Customer Live Chat 170

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. Use Live Chat to help potential customers make faster decisions. If you want to benefit from that, there's no better way to do it than to get a “live chat” functionality installed on your site. Start blogging.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

Ecommerce Platforms

AUGUST 29, 2022

There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service. Starter: $19 per month for all the Basic features plus support for 150 orders and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Offer live chat. Image Source. Immediacy wins.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

ESW

SEPTEMBER 1, 2023

This minimises confusion, ensures accurate expectations and fosters satisfied customers who are less likely to return the product. Live Chat Customer Support In today’s world, 73% of consumers say live chat is the most convenient way to communicate with a business.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

AcquireConvert

FEBRUARY 3, 2019

Live Chat Converts Leads Into Sales 79% of businesses say that offering live chat has had a positive effect on their sales, revenue, and customer loyalty. Unfortunately, as the popularity of chat rises, the number of managed live chat service companies is increasing at a rapid rate.

Live Chat 34

Live Chat Management eCommerce Customer Loyalty 34

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. The result is a seamless experience for customers and agents alike.”.

Payment Services 245

Payment Services Merchant Services Omnichannel Consumer 245

Ecommerce Platforms

AUGUST 5, 2020

Besides, setting up a loyalty program in an ecommerce store has been shown to increase the average order quantity by 319%. Sadly though, the default Shopify platform doesn’t exactly prioritize customer loyalty features. It turns out Growave is much more than just a loyalty program tool. But, it doesn’t end there.

Shopify 174

Shopify Customer Loyalty Social Media Customer 174

lateshipment

MARCH 8, 2025

Damaged and Defective Items Providing excellent customer service for damaged or defective items is essential for building customer loyalty and maintaining a positive brand reputation. Help customers answer questions like: What should I do if I receive a defective/damaged item? Offer options like store credit or a refund.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

RTP blog

JULY 1, 2019

In the era of artificial intelligence and machine learning, there’s never been a better time for brands to ramp up their customer service accessibility, whether it’s through chatbots, live chat or other digital solutions.

Consumer 150

Consumer Live Chat Customer Loyalty Customer Experience 150

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand. Consider influencer promotion.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. Although you need the Advanced plan for international selling, once you get to that point it's easy to connect with customers who don't speak your language or use your currency. All of this is translated for the perfect customer experience. Discount codes and vouchers.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Customers should find it easy to get support and resolve issues quickly.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Ecommerce Platforms

JANUARY 24, 2023

Loyalty and Referrals The Yotpo loyalty and referral program is designed to help foster engagement with existing customers and entice new ones to power your re-engagement and retention strategy. You can create customized loyalty and referral programs. when they cash in the points they’ve earned.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Ecommerce Platforms

JUNE 15, 2022

Brand consistency is essential for building customer loyalty. For instance, you can choose your brand’s colors, logo, logo placement, and message in your customer's return portal. In addition, there's neither live chat nor phone support. Plus, you can download and schedule system-wide reports whenever you need to.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

SellBrite

JUNE 1, 2018

Your website is an important tool in the never-ending battle for customer loyalty and conversions. Here are a handful of ideas: Idea #1: Implement live chat on your homepage or product pages. You can personalize by including a visitor’s name in a heading or live chat message.

eCommerce 152

eCommerce Recommendation Mobile Live Chat 152

Smile.io

MARCH 2, 2022

The Metrics You Need to Measure Customer Loyalty Online Looking to see how loyal your online customers really are? Here are 4 metrics you can use to measure customer loyalty online! Blog Alex McEachern Surveys One of the easiest ways to get customer feedback online is from surveys. A screenshot of the Smile.io

Customer 86

Customer Live Chat Social Media Customer Loyalty 86

SellBrite

MAY 10, 2019

To transform one-time customers into loyal brand advocates , remind shoppers at every turn what makes you different, unique, and worth supporting. Another investment worth making to boost repeat purchases and customer loyalty relates to your product packaging. Create an Unmatched Unboxing Experience.

Social Media 147

Social Media Live Chat Shipping Costs Shopify 147

ESW

MAY 20, 2019

They keep their focus on their relationships and emotional connections with customers as they grow — and customers reward these businesses with their loyalty. A concept like customer loyalty can seem ambitious when those customers’ expectations grow by the day.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

BigCommerce

JULY 25, 2017

Using daily contests, live chats and videos from trade shows and featuring customers on their website –– Pink Lily isn’t just your average fashion brand. It is powered by it’s customers –– who get a huge say in what items they want in the shop and how those items are merchandised (i.e. often on the customer themselves).

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 159

eCommerce Blog Customer Loyalty Travel 159

Kibo

FEBRUARY 19, 2021

Specific metrics include: Time on site Watch time for videos Visit frequency Duration of live chat sessions. This could be in the form of “liking” a post, saving an item to a wish list, or starting a live chat session. Clicks and Traffic. Consumers move from clicking through brand offerings to taking action.

Customer 118

Customer Social Media Live Chat Merchant Services 118

GetElastic

SEPTEMBER 30, 2022

Customer Loyalty Program Specific Offers. As we know it’s more expensive to land a new customer versus keeping an existing one , so why not capitalize on the strength of a lifetime customer to increase the cart? Live Chat. A live chat feature can mirror a personal shopper.

Shipping Costs 78

Shipping Costs Beauty and Health Live Chat Gifts 78

lateshipment

SEPTEMBER 8, 2022

Therefore, it is time to empower your support reps to properly address customer issues and display your strong commitment to the high standard of customer service you offer. Here’s how you can do just that: Enable a live chat option 24/7 to ensure faster issue resolution with low or even zero support interactions.

eCommerce 130

eCommerce Shipping Live Chat Customer 130

Omnisend

MARCH 29, 2021

Here are a few ideas that will create a genuine and likeable brand, necessary for nurturing customer loyalty: Establish an active social media presence on the platforms appropriate for your brand by engaging in real conversations. Gauge your customers’ opinions by sending surveys.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

Omnisend

APRIL 15, 2021

Process pain points : Can your customers easily make use of your user applications? Strive for non-complicated profile and account systems, as well as tools like live chat and intuitive user interface (UI), such as interactive toolbars. Providing support : How can you provide help, advice, and support for your customers?

Live Chat 78

Live Chat Customer Marketing Social Media 78

SellBrite

FEBRUARY 9, 2018

If you want to excel in serving your customers and using customer service as a tool to fuel growth, you need to do two things: First, you need to understand where your customers are already trying to reach you online. Sending you a message through your live chat platform? Are they emailing you? Tweeting you?

Channel 96

Channel eCommerce Customer Live Chat 96

Ecommerce Platforms

OCTOBER 4, 2022

Build customer loyalty with multi-tier reward systems. These give users more incentive to engage with your store by offering higher discounts to those customers with a higher score. Shopline Review: Customer Support. Shopline customer support via email. Client Management. Go to the top.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

RetailMinded

OCTOBER 27, 2022

Hence, it can help drive customer loyalty to a higher retention rate. . You can optimize it to suit your business in the following ways: Ensure instant customer support: Use the in-app live chat feature or an easy-to-use help center on mobile platforms to communicate with customers and respond to their concerns.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98