Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. Luckily, the platform that we always recommend every new ecommerce store owner to use – Shopify – is as mobile optimized as it gets, so you don't need to worry about this aspect at all. products you recommend. ? Start blogging. contests.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. NaturallyCurly invited customers and fans to its “No sugar challenge.” Cross-sell.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

SellBrite

JUNE 1, 2018

Your website is an important tool in the never-ending battle for customer loyalty and conversions. Recommended Resource: The Ultimate DIY Guide to Beautiful Product Photography from Shopify. Recommended Resource: How to Write Copy that Converts: an Ecommerce Guide from Sellbrite. Source: Allbirds. Source: Bombas.

eCommerce 152

eCommerce Recommendation Mobile Live Chat 152

Ecommerce Platforms

JUNE 15, 2022

They display your full product catalog and enable you to offer monetary incentives when customers begin the return process. Return Rabbit’s AI automatically displays exchange recommendations tailored to the customers’ purchase behaviors, which are more likely to catch their attention. Brand Your Returns and Exchanges.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Ecommerce Platforms

AUGUST 5, 2020

Besides, setting up a loyalty program in an ecommerce store has been shown to increase the average order quantity by 319%. Sadly though, the default Shopify platform doesn’t exactly prioritize customer loyalty features. It turns out Growave is much more than just a loyalty program tool. But, it doesn’t end there.

Shopify 174

Shopify Customer Loyalty Social Media Customer 174

Omnisend

APRIL 28, 2021

Attract prior customers : Customers may not return without making use of marketing retention strategies, which can mean the difference between a customer coming back for more of your products and never seeing that customer again. However, not all customers will want to engage with accounts.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Personalization and Customization Personalization is no longer a luxury; it’s an expectation.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

BigCommerce

JULY 25, 2017

Using daily contests, live chats and videos from trade shows and featuring customers on their website –– Pink Lily isn’t just your average fashion brand. It is powered by it’s customers –– who get a huge say in what items they want in the shop and how those items are merchandised (i.e. often on the customer themselves).

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

SellBrite

MAY 10, 2019

To transform one-time customers into loyal brand advocates , remind shoppers at every turn what makes you different, unique, and worth supporting. Another investment worth making to boost repeat purchases and customer loyalty relates to your product packaging. Create an Unmatched Unboxing Experience.

Social Media 147

Social Media Live Chat Shipping Costs Shopify 147

Omnisend

MARCH 29, 2021

In fact, reviews have usurped that most valuable and trusted of marketing channels, the personal recommendation. The majority of today’s consumers now trust online reviews as much as recommendations from their closest friends and family, and a whopping 93% of consumers say that online reviews influenced their final purchase decisions.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

Ecommerce Platforms

NOVEMBER 2, 2022

With these apps, you can use minimal development and expensive software engineering time and get started building an online fashion store that gets conversions, makes sales, and generates customer loyalty. Simple: it makes it more likely that a customer is going to recommend your site to someone else. Important Features.

Shopify 197

Shopify Fashion Clothing Jewelry 197

Ecommerce Platforms

FEBRUARY 7, 2019

Here's my recommendation: If you run a rapidly growing business with excellent cash flow, think about switching to Magento. A prime example of this would be the built-in customer loyalty tools. So, if you're only working with Magento Open Source you'll have to find an add-on or developer to build your own loyalty program.

Magento 32

Magento Shipping Costs eCommerce Payment Services 32

Kibo

FEBRUARY 19, 2021

In turn, they realize benefits throughout the customer lifecycle. An effective engagement strategy helps customer acquisition efforts. Consumers continue to trust recommendations from friends and family over company content by a wide margin. Brands that demonstrate relevance and authenticity earn those interactions.

Customer 118

Customer Social Media Live Chat Merchant Services 118

Ecommerce Platforms

OCTOBER 4, 2022

Build customer loyalty with multi-tier reward systems. These give users more incentive to engage with your store by offering higher discounts to those customers with a higher score. Shopline Review: Customer Support. Shopline customer support via email. Client Management. Go to the top.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 159

eCommerce Blog Customer Loyalty Travel 159

RetailMinded

OCTOBER 27, 2022

Hence, it can help drive customer loyalty to a higher retention rate. . You can use such data to target specific buyers with personalized recommendations, appealing offers, and discounts. Also, customers can find basic questions and answers in the frequently asked questions (FAQ) section. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Smile.io

MARCH 2, 2022

The Metrics You Need to Measure Customer Loyalty Online Looking to see how loyal your online customers really are? Here are 4 metrics you can use to measure customer loyalty online! Blog Alex McEachern Surveys One of the easiest ways to get customer feedback online is from surveys. A screenshot of the Smile.io

Customer 86

Customer Live Chat Social Media Customer Loyalty 86

Ecommerce Platforms

OCTOBER 31, 2021

However, we’d recommend not being too seduced by the free option. Wix will also give you the option to reach out to customers with chat. All paid plans come with a live chat feature with things like customizable hours, so you can let your audience know when you’re likely to be around. Wix Video Maker.

Payment Services 195

Payment Services Payments Social Media SEO 195

Ecommerce Platforms

JULY 21, 2021

In addition, you can now segment customers, benefit from more product information options, and create a customer loyalty reward program. For example, tax-exempt sales for non-profits, cheaper shipping for your VIP customers, and you can set minimum order values for B2B audiences. Shift4Shop vs Shopify: Customer Support.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

Omnisend

APRIL 15, 2021

Process pain points : Can your customers easily make use of your user applications? Strive for non-complicated profile and account systems, as well as tools like live chat and intuitive user interface (UI), such as interactive toolbars. Providing support : How can you provide help, advice, and support for your customers?

Live Chat 78

Live Chat Customer Marketing Social Media 78

Omnisend

OCTOBER 4, 2023

It can also increase the chances of your clients buying from you again or recommending you to others. As such, they aid in compliance and record-keeping for both customers and businesses. Set realistic expectations to prevent frustration and anxiety among customers. Gain competitive advantage. Compliance and documentation.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

SellBrite

FEBRUARY 9, 2018

If you want to excel in serving your customers and using customer service as a tool to fuel growth, you need to do two things: First, you need to understand where your customers are already trying to reach you online. Sending you a message through your live chat platform? Are they emailing you? Tweeting you?

Channel 96

Channel eCommerce Customer Live Chat 96

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 85

eCommerce Shopping Carts Customer Loyalty Recommendation 85

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine.

Customer 81

Customer Retail Live Chat eCommerce 81

lateshipment

OCTOBER 2, 2024

Personalization will be at the forefront In 2024, customers expect more personalized shopping experiences. AI-powered personalization tools have become more accessible, allowing e-commerce businesses to tailor product recommendations and promotions based on individual customer behavior.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

Personalization will be at the forefront In 2024, customers expect more personalized shopping experiences. AI-powered personalization tools have become more accessible, allowing e-commerce businesses to tailor product recommendations and promotions based on individual customer behavior.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

SellBrite

OCTOBER 16, 2019

Finally, more people inside organizations are empowered to make product recommendations and purchases — and it’s often coming from the bottom up. For example, Amazon even does this for consumers with products like vitamins and pet food, offering a slightly cheaper rate to customers who subscribe to an item, as shown in the screenshot below.

B2B 104

B2B eCommerce B2C Merchant Services 104

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

ESW

AUGUST 25, 2020

It’s not uncommon for many store owners to start recommending products after just a few visits. There are several other benefits to personalization, writes Animalz’s Drew Housman , some of which include: Improved customer loyalty. Targeted product recommendations. Increased time on site.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Net Promoter Score (NPS): NPS indicates the likelihood of customers recommending your brand to others.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Ecommerce Platforms

MARCH 14, 2023

LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag LiveChat Pricing: The Complete Guide for 2023 Go to the top Shipbob Managing fulfilment and logistics is one of the most challenging tasks for any business owner, even with the features offered on BigCommerce to help you.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

SellBrite

MARCH 30, 2018

With Criteo, you can convert more shoppers by presenting them with dynamic ads that recommend the best offers and products from your catalog. I’m not sure I could emphasize the power of live chat enough – especially for ecommerce growth. This is particularly helpful if you don’t have products that are overly technical in nature.

eCommerce 162

eCommerce Social Media Merchant Services Payment Services 162

Talkoot

MARCH 4, 2021

The page mixes just the right amount of storytelling with useful information which incidentally also persuades people to consider the product and follows the “ structure product pages by highlights ” recommendation of Bamyard Institute for boosting user engagement. Building customer loyalty with stories.

Outdoor 78

Outdoor Information Apparel Live Chat 78

SellBrite

MARCH 2, 2018

As consumers spend more money than ever buying products online, ecommerce companies continue to look for and invest in new ways to stand out, capture attention, drive conversions, and secure customer loyalty. Sending personalized handwritten thank you cards to your customers after they buy from you.

eCommerce 113

eCommerce Social Media Shopify Mobile 113