Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. Develop a successful shipping strategy. After all, you don't want to have to deal with transaction problems, customers' orders vanishing, wrongly set shipping details; and don't even get me started on security vulnerabilities. Ask for feedback.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

Groove

JANUARY 23, 2019

Here at Groove Commerce, we think of customer experience like an umbrella covers the entire purchase cycle. Underneath it, your website, marketing, shipping and customer service create micro-moments that influence customer sentiment. Incorporate phone and live chat customer service.

Customer Experience 170

Customer Experience Improvements Customer Live Chat 170

BigCommerce

JULY 25, 2017

Using daily contests, live chats and videos from trade shows and featuring customers on their website –– Pink Lily isn’t just your average fashion brand. It is powered by it’s customers –– who get a huge say in what items they want in the shop and how those items are merchandised (i.e. often on the customer themselves).

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Expand shipping options. Detailed information regarding shipping expenses.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Ecommerce Platforms

AUGUST 29, 2022

Whenever a customer refers someone new to your store, they can receive an automatic reward in the form of referral points. These points can be traded in for anything you choose, from discounts, to free gifts and shipping. You also get automated fraud protection, and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Ecommerce Platforms

JUNE 15, 2022

Plus, you also incur shipping costs for the initial delivery and the return. So, suppose your customers opt for product exchange instead. Although you still incur shipping costs, you don’t lose out on the product's revenue. For instance, sellers can waive fees on exchanges, like processing or shipping costs.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. The result is a seamless experience for customers and agents alike.”.

Payment Services 245

Payment Services Merchant Services Omnichannel Consumer 245

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Ecommerce Platforms

JULY 21, 2021

For example, Shopify doesn’t come with a loyalty rewards program, affiliate marketing, or real-time shipping tracking. Calculate Shipping Charges. With both platforms, you can calculate shipping rates and print shipping labels. Shift4Shop vs Shopify: Customer Support. Shift4Shop's Pros ??.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

lateshipment

SEPTEMBER 8, 2022

Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc. Empower your support team to proactively resolve issues and take preemptive action before discrepancies impact your customers. .

eCommerce 130

eCommerce Shipping Live Chat Customer 130

Ecommerce Platforms

JANUARY 24, 2023

Loyalty and Referrals The Yotpo loyalty and referral program is designed to help foster engagement with existing customers and entice new ones to power your re-engagement and retention strategy. You can create customized loyalty and referral programs. when they cash in the points they’ve earned.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customers during the Holiday season anticipate their orders with extra diligence.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Get feedback. Encourage repurchases. Provide contact information.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

GetElastic

SEPTEMBER 30, 2022

Customer Loyalty Program Specific Offers. As we know it’s more expensive to land a new customer versus keeping an existing one , so why not capitalize on the strength of a lifetime customer to increase the cart? Free Shipping or Free Shipping with Minimum Purchase. Live Chat.

Shipping Costs 78

Shipping Costs Beauty and Health Live Chat Gifts 78

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Customers should find it easy to get support and resolve issues quickly.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Ecommerce Platforms

FEBRUARY 7, 2019

Checkout, payment, and shipping. Customer service. Therefore, your customers won't be buying items that are out of stock and getting their hopes up. Algorithms are used for making shipping and tax calculations. A prime example of this would be the built-in customer loyalty tools. Site management.

Magento 32

Magento Shipping Costs eCommerce Payment Services 32

SellBrite

MAY 10, 2019

To transform one-time customers into loyal brand advocates , remind shoppers at every turn what makes you different, unique, and worth supporting. Another investment worth making to boost repeat purchases and customer loyalty relates to your product packaging. Create an Unmatched Unboxing Experience.

Social Media 147

Social Media Live Chat Shipping Costs Shopify 147

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

OCTOBER 2, 2024

You can also consider strengthening your supply chain by coordinating with suppliers to have an accurate inventory or shipping with multiple carriers to ensure on-time deliveries. Offer bundles, free shipping, and limited-time flash sales to entice customers. Ensure live chat options are readily available for quick assistance.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

You can also consider strengthening your supply chain by coordinating with suppliers to have an accurate inventory or shipping with multiple carriers to ensure on-time deliveries. Offer bundles, free shipping, and limited-time flash sales to entice customers. Ensure live chat options are readily available for quick assistance.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Kibo

FEBRUARY 19, 2021

Specific metrics include: Time on site Watch time for videos Visit frequency Duration of live chat sessions. This could be in the form of “liking” a post, saving an item to a wish list, or starting a live chat session. Clicks and Traffic.

Customer 118

Customer Social Media Live Chat Merchant Services 118

Omnisend

MARCH 29, 2021

Here are a few ideas that will create a genuine and likeable brand, necessary for nurturing customer loyalty: Establish an active social media presence on the platforms appropriate for your brand by engaging in real conversations. Gauge your customers’ opinions by sending surveys. They can also type in a comment.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 159

eCommerce Blog Customer Loyalty Travel 159

Ecommerce Platforms

JUNE 10, 2019

Are you starting an online business from scratch and aren’t sure where to start with the shipping process, or are you an established company in need of a more scalable shipping solution? ShipBob consistently delivers next-day and 2-day shipping options to leading Shopify Plus, Shopify, BigCommerce, Magento, and WooCommerce brands.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Ecommerce Platforms

MARCH 14, 2023

Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. The only fees you’ll have to pay with Printful are for the costs of making, customizing, and shipping your products.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

AUGUST 11, 2022

If you start a dropshipping business with Spocket, you’ll have access to key features like: Quick shipping times: Spocket is one of the few dropshipping suppliers to offer truly rapid shipping times. You can send dropshipping products to customers within 2-5 days or less. This is a great way to boost customer loyalty.

Shipping Costs 104

Shipping Costs Payment Services WooCommerce Shopify 104

Omnisend

APRIL 15, 2021

Process pain points : Can your customers easily make use of your user applications? Strive for non-complicated profile and account systems, as well as tools like live chat and intuitive user interface (UI), such as interactive toolbars. Providing support : How can you provide help, advice, and support for your customers?

Live Chat 78

Live Chat Customer Marketing Social Media 78

Ecommerce Platforms

JANUARY 18, 2021

Customer management: You get access to customer sales history, CRM tools, and automated discounts for regular customers. . Onboarding and support: You enjoy access to 24/7 support via live chat. Plus, you can sell on Facebook and centralize customer data from all your sales channels. .

lightspeed 145

lightspeed POS Shopify Payment Services 145

SellBrite

OCTOBER 16, 2019

While B2C buyers are often looking for speedy delivery — such as Amazon Prime’s free two-day shipping — B2B buyers are generally more concerned with receiving regular deliveries on a reliable schedule. B2C purchases can usually be made by various means, including credit card or PayPal, and payment is received before goods are shipped.

B2B 104

B2B eCommerce B2C Merchant Services 104

SellBrite

MARCH 30, 2018

ShipStation – To streamline, automate, and scale fulfillment and shipping at your business, you can use a tool like ShipStation to import, manage, and ship product orders. Sourcify gives you the ability to connect with a number of different manufacturing platforms around the world and makes the bidding and shipping process easy.

eCommerce 162

eCommerce Social Media Merchant Services Payment Services 162

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Get feedback. Encourage repurchases. Provide contact information.

Merchant Services 89

Merchant Services Payment Services Shipping Costs eCommerce 89

Ecommerce Platforms

MARCH 7, 2022

You can customize your shipping zones and corresponding delivery rates and even offer shoppers free shipping when they spend a certain amount. This works wonders for increasing the cost of the average customer order and your conversion rates. That said, it’s worth noting that ShopWired doesn’t offer 24/7 customer support.

Payment Services 104

Payment Services Shipping Costs Download Shipping 104

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

Ecommerce Platforms

APRIL 13, 2020

Magento has an impressive list of features – even with the open-source version, including: An integrated checkout, payment, and shipping. Instant purchase options for your customers. Customer loyalty tools. You can offer free shipping. You can set flexible shipping rates. You can offer free shipping.

Magento 104

Magento Shipping Costs Volusion Merchant Services 104

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Live Chat Drop Ship 152