ESW

SEPTEMBER 1, 2023

An Accenture study found that manufacturers spend 5-6% of their revenue processing customer returns, which includes the cost of receiving the return, performing a functional test, repackaging and restocking the item, and so much more. ESW has solutions that help brands reduce return rates and maximise global DTC opportunities.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Offer live chat. It also appears to be for people who love to shop.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Kibo

FEBRUARY 19, 2021

Specific metrics include: Time on site Watch time for videos Visit frequency Duration of live chat sessions. This could be in the form of “liking” a post, saving an item to a wish list, or starting a live chat session. With customers in mind, companies can choose the right tools to deliver the most relevant experiences.

Customer 118

Customer Social Media Live Chat Merchant Services 118

ESW

MAY 20, 2019

They keep their focus on their relationships and emotional connections with customers as they grow — and customers reward these businesses with their loyalty. A concept like customer loyalty can seem ambitious when those customers’ expectations grow by the day.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

Ecommerce Platforms

FEBRUARY 7, 2019

According to an Alexa study, Magento is used on 20% of all ecommerce sites online. A prime example of this would be the built-in customer loyalty tools. So, if you're only working with Magento Open Source you'll have to find an add-on or developer to build your own loyalty program. That's pretty impressive!

Magento 32

Magento Shipping Costs eCommerce Payment Services 32

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

SellBrite

OCTOBER 16, 2019

For example, Amazon even does this for consumers with products like vitamins and pet food, offering a slightly cheaper rate to customers who subscribe to an item, as shown in the screenshot below. Establish a loyalty or reward program. Employ email marketing at every touchpoint.

B2B 104

B2B eCommerce B2C Merchant Services 104

Ecommerce Platforms

JUNE 16, 2023

It's explicitly designed to help you maximize each order customers make from your store. The app works on autopilot, using an AI-driven algorithm that studies your orders and traffic to optimize your upsell strategy. This way you can see beautiful financial reports, create invoices and receive global tax support.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Ecommerce Platforms

AUGUST 11, 2022

You can send dropshipping products to customers within 2-5 days or less. This is a great way to boost customer loyalty. On the plus side, there are various customer support options available for both of these apps. There’s also plenty of FAQ guidance if you need it, and a chat system if you need help from an expert.

Shipping Costs 104

Shipping Costs Payment Services WooCommerce Shopify 104

Smile.io

NOVEMBER 12, 2024

Loyalty & Reward Program Insights from Smile.io Gabrielle Policella Implementing a pre-product launch strategy Here’s a step-by-step guide on how to implement a good pre-product launch strategy: Study your target market and audience Understand your ideal customers and their needs, preferences, and pain points.

eCommerce 46

eCommerce Payment Services Social Media Customer Loyalty 46

Omnisend

JANUARY 5, 2024

You could use user-generated content to increase your brand and product credibility, for example, include customer video testimonials, product reviews, and case studies. This means imagery, product descriptions, contact forms, live chat, payment gateways, licenses, inventory management, and customer contact management.

eCommerce 88

eCommerce SEO Payment Services Social Media 88

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services eCommerce Merchant Services Payments 53

eCommerceFuel

JULY 1, 2020

Confirmed Event Update – You can remind a customer of a scheduled event that they opted in to attend. Post Purchase Update – You can give a customer an update on their order. Account Update – You can give a customer an update on their account status. Implement A Facebook Messenger Loyalty Program.

eCommerce 58

eCommerce Marketing Live Chat Shipping Costs 58

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. These personalized incentives encourage repeat purchases and strengthen customer loyalty.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. 70% of customers expect a company’s website to have a self-service portal, and 40% of consumers prefer self-service over human contact.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

CPC Strategy

FEBRUARY 19, 2025

Live Chat & DMs: Direct communication channels allow brands to address customer concerns, provide personalized recommendations, and close sales in real-time. This level of interaction enhances the shopping experience and builds stronger customer relationships.

eCommerce 58

eCommerce Merchant Services Social Media Payment Services 58

CPC Strategy

FEBRUARY 19, 2025

Live Chat & DMs: Direct communication channels allow brands to address customer concerns, provide personalized recommendations, and close sales in real-time. This level of interaction enhances the shopping experience and builds stronger customer relationships.

eCommerce 102

eCommerce Merchant Services Social Media Payment Services 102

Ecommerce Platforms

JULY 5, 2019

CRM and Customer Loyalty. If you want to maintain returning customers in a non-manual manner, then this is the right way to go. In fact, it's in the best practice to have in place, a high- standard customer relationship management. By and large, you can track the customer loyalty program in 3 quirky ways.

POS 91

POS Payment Services Merchant Services Payments 91

Kissmetrics

OCTOBER 24, 2017

A Twitter research study found that “when a customer tweets at a business and receives a response, they are willing to spend 3–20% more on an average priced item from that business in the future.” Plus, customers are 44% more likely to share their experiences. Loyalty isn’t reserved only for well-known brands.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Ecommerce Platforms

DECEMBER 18, 2020

Customer loyalty emails. Re-engagement or defunct customer emails. Case studies to prove the effectiveness of what you're selling. eBooks or online magazines with long-form content that advises customers on in-depth strategies for relevant lifestyle changes or how to work with a product. Case studies.

eCommerce Marketing 223

eCommerce Marketing eCommerce Marketing Social Media 223

Talkoot

MARCH 4, 2021

But that tradeoff can hurt the bottom line: A Nielsen study found that 20% of users failed to complete a purchase when asked to do so because of limited product information. The PIM boost: If you offer live chat, it can be a lifesaver to have specific information about all products easily accessible to your agents in one central location.

Outdoor 78

Outdoor Information Apparel Live Chat 78

Smile.io

FEBRUARY 24, 2023

That’s what customer retention is all about–the ability to keep customers coming back to you time and time again. However, customer retention doesn’t happen overnight—it’s part of a three-stage cycle that we like to call the customer loyalty loop.

Customer Retention 87

Customer Retention Customer Social Media Merchant Services 87

BigCommerce

DECEMBER 5, 2017

When to ask customers for reviews (and then how to use those!). How to use live chat to increase conversions and customer loyalty. BigCommerce app that could help: Live Chat Inc. One of the classic drawbacks to shopping online is that customers can’t try on or test out products.

Customer 381

Customer Live Chat Social Media BigCommerce 381

Creating a Website Today

FEBRUARY 24, 2018

Reward repeat purchases, customer loyalty, and referrals. This app also helps you gain customer insights. Automated series capture customers at every point of the purchase. Some Shopify Plus Customers You Might Know And Case Studies. Shore Projects Case Study With Shopify Plus. Google Case Study.

Shopify 37

Shopify Merchant Services Magento Multi-channel 37

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Launch or ramp up a rewards program. How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

BigCommerce

AUGUST 31, 2017

Customers don’t care that your order volume is the cause of slower response times. Consider adding live chat. This is a great way to address customer concerns and keep them moving down the funnel. Make Customer Loyalty a KPI. Spend more time studying the trends of your customers.

Marketing 252

Marketing Shipping Costs Multi-channel Channel 252

UpSellIt

NOVEMBER 7, 2024

Building and maintaining customer loyalty is essential for any brand aiming for long-term success. Loyal customers not only drive consistent revenue but also serve as brand ambassadors, spreading the word to potential new customers. What is Customer Loyalty? Why is Customer Loyalty Important?

Customer Loyalty 142

Customer Loyalty Customer Live Chat Customer Experience 142