Omnisend

APRIL 28, 2021

Attract prior customers : Customers may not return without making use of marketing retention strategies, which can mean the difference between a customer coming back for more of your products and never seeing that customer again. With emails alone, merchants can send reactivation messages and see a 43% engagement rate.

Marketing 196

Marketing Customer Retention eCommerce Merchant Services 196

lateshipment

SEPTEMBER 8, 2022

Here are some tips categorized via different stages of the customer journey to help you do just that. Therefore, it is time to empower your support reps to properly address customer issues and display your strong commitment to the high standard of customer service you offer. Pre-purchase: Awareness and Exploration.

eCommerce 130

eCommerce Shipping Live Chat Customer 130

Retail TouchPoints

SEPTEMBER 21, 2021

Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Salesforce anticipates 50% of new loyalty program signups will go dark after December 2021.”.

Payments 272

Payments Payment Services Customer Experience Social Media 272

ESW

SEPTEMBER 1, 2023

5 Tips for Reducing Holiday Shopping Returns Brands that reduce holiday shopping returns enjoy benefits like decreased inventory expenses, reduced customer support costs, and increased brand loyalty. Consumer electronics brands also have the added step of refurbishing returned items with technical issues.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Ecommerce Platforms

NOVEMBER 9, 2018

Use Live Chat to help potential customers make faster decisions. These tips will help you choose the right name and domain for your store. personal experiences/opinions, so your customers get to know you and your business. ? tips from your niche. ? Here are some tips on SEO to help you begin.

Shipping Costs 218

Shipping Costs Live Chat Shipping SEO 218

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Offer live chat. Image Source. Immediacy wins.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

SellBrite

AUGUST 17, 2018

Live chat is another great way to build trust with online shoppers from the moment they land on your website for the first time. Roughly 44% of online customers say that having questions answered by a live person while purchasing something is one of the most important features of a website ( Neil Patel ).

Live Chat 115

Live Chat eCommerce Consumer Customer 115

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 165

eCommerce Blog Customer Loyalty Travel 165

SellBrite

MAY 10, 2019

Here are 4 quick tips: Tip #1: Hire a Professional – Work with a professional designer or branding agency to develop a cohesive, thoughtful brand identity that you can work into everything you do and create. Another investment worth making to boost repeat purchases and customer loyalty relates to your product packaging.

Social Media 154

Social Media Live Chat Shipping Costs Shopify 154

lateshipment

MARCH 8, 2025

Damaged and Defective Items Providing excellent customer service for damaged or defective items is essential for building customer loyalty and maintaining a positive brand reputation. Help customers answer questions like: What should I do if I receive a defective/damaged item? Offer options like store credit or a refund.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

BigCommerce

JULY 25, 2017

Each comes with its own tips and tactics, and each its own version of what success is, how it happens and why anyone beyond that individual who achieved it should care. Using daily contests, live chats and videos from trade shows and featuring customers on their website –– Pink Lily isn’t just your average fashion brand.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Ecommerce Platforms

JANUARY 24, 2023

Loyalty and Referrals The Yotpo loyalty and referral program is designed to help foster engagement with existing customers and entice new ones to power your re-engagement and retention strategy. You can create customized loyalty and referral programs. when they cash in the points they’ve earned.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Omnisend

MARCH 29, 2021

Here’s how Amazon sellers can collect reviews to boost their store’s credibility and allow customers to make their purchases with confidence. 7 Tips for Collecting Amazon Reviews. Provide outstanding customer service by promptly answering questions, whether they come via phone, email or live chat. Know the rules.

Merchant Services 138

Merchant Services Social Media Live Chat Channel 138

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Customers should find it easy to get support and resolve issues quickly.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

lateshipment

OCTOBER 2, 2024

To help you do that, weve come up with this BFCM special where well explore preparation strategies and provide tips for a successful 2024 season, using insights from previous years and evolving trends. Key Preparation Strategies for BFCM 2024 Here are some tips and tricks for you to make the best out of BFCM 2024: 1. Weve got more.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

To help you do that, we’ve come up with this BFCM special where we’ll explore preparation strategies and provide tips for a successful 2024 season, using insights from previous years and evolving trends. Key Preparation Strategies for BFCM 2024 Here are some tips and tricks for you to make the best out of BFCM 2024: 1. We’ve got more.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

RetailMinded

FEBRUARY 18, 2023

However, even though the retail industry is known for impulsive purchases, businesses are struggling to engage existing customers and encourage them to place repeat orders. In this post, we shall share the top 8 tips to encourage customers into making repeat purchases. Here are some tips to boost your retargeting ad conversions.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

MARCH 2, 2022

The Metrics You Need to Measure Customer Loyalty Online Looking to see how loyal your online customers really are? Here are 4 metrics you can use to measure customer loyalty online! Blog Alex McEachern Surveys One of the easiest ways to get customer feedback online is from surveys. A screenshot of the Smile.io

Customer 86

Customer Live Chat Social Media Customer Loyalty 86

Ecommerce Platforms

APRIL 1, 2022

Pro Tip: Visit both websites to estimate pricing for your required number of contacts and email sends, then compare the two. Email automations are made simple with Constant Contact thanks to access to a wide range of customization options and tools. Live chat is also available as an alternative to phone support.

Marketing 104

Marketing Live Chat Social Media Mobile 104

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine.

Customer 81

Customer Retail Live Chat eCommerce 81

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 85

eCommerce Shopping Carts Customer Loyalty Recommendation 85

SellBrite

MARCH 2, 2018

As consumers spend more money than ever buying products online, ecommerce companies continue to look for and invest in new ways to stand out, capture attention, drive conversions, and secure customer loyalty. Sending personalized handwritten thank you cards to your customers after they buy from you. from Shopify. Dig Deeper.

eCommerce 120

eCommerce Social Media Shopify Mobile 120

SellBrite

OCTOBER 16, 2019

B2B Ecommerce: Tips for success. For example, Amazon even does this for consumers with products like vitamins and pet food, offering a slightly cheaper rate to customers who subscribe to an item, as shown in the screenshot below. Establish a loyalty or reward program. And it’s all happening at lightning speed.”.

B2B 113

B2B eCommerce B2C Merchant Services 113

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. It’s important to make sure that this process is seamless and efficient to avoid customer frustration.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

ESW

AUGUST 25, 2020

There are several other benefits to personalization, writes Animalz’s Drew Housman , some of which include: Improved customer loyalty. Great customer service is just as important for eCommerce stores as it is for brick and mortars, writes Maddy Osman at marketing platform Pixlee. Increased time on site.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

Ecommerce Platforms

JULY 8, 2019

Customer Support: Focus on POS software providers with solid customer support framework, comprising of responsive agents who can be accessed via multiple channels. And that’s just the tip of the iceberg. Shopify on Mobile: Data syncing, customer profiles, call or email customers, inventory management, and mobile dashboard.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Live Chat Drop Ship 152

SellBrite

MARCH 30, 2018

With Zendesk Chat, you can build a customized chat badge to install on your site, set up proactive chats that engage with visitors based on certain triggers, respond to questions left by interested customers, and also get access to powerful metrics and reports.

eCommerce 166

eCommerce Social Media Merchant Services Payment Services 166

Omnisend

JANUARY 5, 2024

How to make a website from scratch Let’s dive into the step-by-step guide on how to make a website from scratch with practical tips: 1. It not only makes customers happy due to a smooth shopping experience, but integrating an app with your website can improve overall brand credibility and customer loyalty.

eCommerce 88

eCommerce SEO Payment Services Social Media 88

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services eCommerce Merchant Services Payments 53

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. For day to day issues, there’s also live chat and an FAQ section.

POS 118

POS Payment Services Payments Point of Sale 118

CPC Strategy

FEBRUARY 19, 2025

Live Chat & DMs: Direct communication channels allow brands to address customer concerns, provide personalized recommendations, and close sales in real-time. This level of interaction enhances the shopping experience and builds stronger customer relationships.

eCommerce 59

eCommerce Merchant Services Social Media Payment Services 59

Ecommerce Platforms

AUGUST 11, 2022

You can send dropshipping products to customers within 2-5 days or less. This is a great way to boost customer loyalty. On the plus side, there are various customer support options available for both of these apps. There’s also plenty of FAQ guidance if you need it, and a chat system if you need help from an expert.

Shipping Costs 104

Shipping Costs Payment Services WooCommerce Shopify 104

RETAIL MANAGEMENT SOFTWARE

AUGUST 5, 2024

This article explores essential software features, their benefits, and tips on choosing the right solution for your home decor and furniture store. Customer Experience Management : Personalized Marketing : Utilize CRM features to track customer preferences and tailor marketing efforts to individual needs.

Payment Services 52

Payment Services Payments Shipping Costs Live Chat 52

eCommerceFuel

JULY 1, 2020

So if you’ve been on the fence about using Facebook Messenger bots to market your ecommerce store, here are some facts that might tip you over the edge. Confirmed Event Update – You can remind a customer of a scheduled event that they opted in to attend. I also encourage customers to join our customer loyalty program.

eCommerce 58

eCommerce Marketing Live Chat Shipping Costs 58

Ecommerce Platforms

DECEMBER 10, 2019

Alternatively, you can send customer bills over to your receipt printer. Top Tip: You can opt to configure terminals to communicate only with specific printers (or all of them). Upserve Live. You can also keep staff informed of any updates or notices with the in-app bulletin board and monitor both cash and credit tips.

POS 104

POS Payment Services Payments Management 104