Kissmetrics

AUGUST 6, 2021

That’s why you must develop strategies that will help you retain the customers you attract. Why is customer retention so important? I’ll give you a few good reasons: boosts loyalty helps drive referral marketing increases ROI increases average order value (AOV). Design an Effective Customer Loyalty Program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Ultra-rapid grocery delivery will gain further influence.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

JANUARY 11, 2023

Shopify is ideal for this purpose as well because it has partners like Channelize.io, a plug-in that enables live shopping and video streams as well as multi-streaming of live shopping shows on Facebook, Twitch and YouTube, which makes it really easy to get this strategy off the ground.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. This is how merchants can reap the benefits of BNPL solutions in today’s ever-competitive market. Say Farewell to Cart Abandonment, Welcome Loyal Customers.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. Jill Rose , North American senior director of mid-market at PayPal. Silver Jewelry Club has you beat. Time Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. And every new product, tool, technology and strategy that enters the market hits a crux during Cyber Five. Email Marketing, Automation & AOV. Influencer Marketing. Technology.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Groove

JUNE 20, 2024

It transformed the way eCommerce merchants can manage their business, expand their market share, and improve efficiency to reduce costs and improve profit margins. With options like creating special offers, loyalty programs, discounts, and customer loyalty sores. We can help you get started with a complimentary audit.

B2B 195

B2B Shipping Costs Multi-channel eCommerce 195

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. BetterCommerce was founded in 2015 and focuses on building headless tech solutions for mid-market retailers and brands. Flexible Multi-Store.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Ecommerce Platforms

JANUARY 22, 2019

BigCommerce has solid built in marketing features, and you also probably have a great marketing plan in place, but there are also a lot of BigCommerce marketing apps and extensions available that make the process a lot easier and more streamlined. Here are my favorite apps to supercharge your marketing (in no particular order).

BigCommerce 171

BigCommerce eCommerce Marketing Merchant Services 171

Retail TouchPoints

DECEMBER 16, 2022

It’s the ideal way for retailers to differentiate themselves from the competition, build customer loyalty to generate long-term sales, and ensure customers feel their time in-store was well spent. Amber Hovious is VP of Marketing and Partnerships at Teamwork Commerce.

Technology 278

Technology Payment Services Retail POS 278

RTP blog

AUGUST 23, 2019

A recent report published by Global Data estimates that the BOPIS market will be worth an estimated $10 billion by 2022, and account for an estimated 13.9% That’s all great news, but the question remains: where are all the mid-market guys? of total retail spend within the next four years. Why are they standing on the sidelines?

Merchant Services 150

Merchant Services Marketing Shipping Costs Retail 150

Frooition

MAY 8, 2019

But before you start taking your e-commerce business multi-channel, there are some points you should consider. Choosing sales channels. Before you start taking your e-commerce business multi-channel, it’s important to have a strong knowledge of your market and buyer personas. Cater to each marketplace.

Multi-channel 69

Multi-channel eCommerce Channel Shipping Costs 69

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. Responsibility for your gift card program typically lives in the marketing department.

Gifts 277

Gifts Payment Services Payments Multi-channel 277

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. As a brand rooted in Y2K nostalgia and one that is very much on a comeback trajectory, what role does culture play for you in marketing?

Fashion 264

Fashion Travel Multi-channel Games 264

Retail TouchPoints

MARCH 2, 2021

I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. Retailers could make in-person returns even more convenient, according to Steve Rop, Chief Customer Officer at reverse logistics solution goTRG. More Online Sales Means More Returns.

Merchant Services 328

Merchant Services Retail Multi-channel eCommerce 328

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. That’s when Doug Root, CEO of Atlanta Light Bulbs, decided the company needed not just an ecommerce presence, but a marketing powerhouse to deliver the customer service and experience millennial B2B buyers expect.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Ecommerce Platforms

JULY 15, 2020

There’s automatic order grouping available, multi-channel customer support, and the option to get multi-channel customer support through email, phone, and social media too. 2-day delivery for happier customers. Multi-channel customer support. Custom branding and packaging.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

Optimizely

MAY 16, 2017

Because of web push’s unique benefits, many marketers will prompt new customers to opt-in as soon as they visit their brand’s website for the first time. If this doesn’t work, the more persistent marketers will double-down, asking customers with some frequency if they’re sure they don’t want to opt-in.

Multi-channel 150

Multi-channel Customer Loyalty Channel Omnichannel 150

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Beauty Insider members can save the recommendations they receive [during these sessions] to their loyalty program account, which then makes for a better customer experience in the future.

Consumer 269

Consumer Gifts Customer Experience Multi-channel 269

365 Retail

FEBRUARY 23, 2022

Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . So what does 2022 hold for the subscriptions market? The subscription phenomenon. 45% of consumers streamed live television at least weekly, up from 20% in 2017. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

BigCommerce

SEPTEMBER 7, 2017

I talk to at least 3-5 multi-million dollar brands every week. That means, most of the marketing advice you find about selling online is tailored for technology companies. More time spent on marketing (and thus, making more $$$). Check out the app he uses to drive increased AOV and quotes from net net B2B customers.

BigCommerce 125

BigCommerce Shipping Costs Payments eCommerce Platforms 125

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

RTP blog

JULY 14, 2017

The valuable data is also sold to others: a single compromised account is worth $3 or more on the underground market, compared to just 22 cents for a stolen credit card number, according to one report. Merchants with an online channel are already losing 7.6% Cybercriminals use the accounts to perform fraudulent transactions.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

lateshipment

APRIL 10, 2025

In North America, it owns close to 30% of the e-commerce platform market. Multi-Location Inventory Support If you manage multiple fulfillment locations, Shopify allows you to route returns to the right one. Book a free demo and product tour to see how it transforms the post-purchase experience and strengthens customer loyalty.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Smile.io

FEBRUARY 12, 2024

Think of email subscribers as prospective friends of your ecommerce brand and email marketing as the relationship-forming driver.    Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Loyalty & Reward Program Insights from Smile.io

eCommerce 93

eCommerce Marketing Customer Loyalty Multi-channel 93

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 To kickstart the creation of your online store, you start with a simple template, which you can then customize with Shopline’s drag-and-drop editor. . For instance, You can add and move products in bulk to publish to multiple sales channels.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Algopix

NOVEMBER 6, 2023

One strategy that has become increasingly important in this pursuit is multi-platform analysis. These platforms offer a vast customer base, streamlined logistics, and access to a global market. This is where multi-platform analysis becomes a critical strategy for success. What Is Multi-Platform Analysis?

eCommerce 116

eCommerce Multi-channel Order Fulfillment Social Media 116

Ecommerce Platforms

DECEMBER 14, 2021

Email marketing tools give today’s WooCommerce store owners an opportunity to nurture potential leads over time. While marketing technology has certainly evolved over the years, email continues to be the best way of interacting with customers long-term. Send transactional and marketing SMS. Sendinblue. Go to top.

WooCommerce 104

WooCommerce Marketing Multi-channel Social Media 104

BigCommerce

DECEMBER 13, 2017

This is because the objectives here are for Amazon to bring the right selection at prices consistent with or lower than market prices, available all of the time to Amazon customers. To make these objectives possible, Amazon has chosen selectively to forgo short-term profits in pursuit of long-term customer loyalty.

Toys 279

Toys Operations Customer Loyalty Channel 279

Optimizely

APRIL 26, 2017

If you’re selling a product that is in any way consumable or replaceable, you need to be integrating replenishment campaigns into your overall marketing strategy. Replenishment campaigns are a great way to encourage regular repeat purchases of an item, in a way that’s personalized and that’s perceived by the customer as helpful.

Multi-channel 150

Multi-channel Channel Accessories Apparel 150

GetElastic

SEPTEMBER 26, 2019

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience.

B2B 163

B2B eCommerce Multi-channel White Paper 163