Retail TouchPoints

NOVEMBER 6, 2024

Nearly two-fifths of shoppers were deterred from purchasing from the same brand again after their packages were stolen, illustrating the long-term impact on customer loyalty. Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

BigCommerce

FEBRUARY 23, 2018

For instance, if you spent $5 to earn a customer and you know that over the course of that customer’s lifetime with your brand, they will likely spend about $100, that’s a great lifetime value to churn (or cost to acquire a customer) ratio ( LTV to CAC ). We’ll cover: What an ecommerce customer loyalty program is.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

DECEMBER 25, 2024

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. The Cost of Processing Returns According to the National Retail Federation , over $100 billion was estimated to be lost to return scams in 2023 alone. Georgia Leybourne is Chief Marketing Officer at Linnworks.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. With an MOQ in place, it ensures you’re covering production costs and making a profit. Step 3: Calculate Your Holding Costs.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? Or, rather, your best offense is knowing your competition thoroughly and differentiating yourself in the market. All of this will help you to easily find the holes in the market.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Groove

FEBRUARY 21, 2019

When implemented correctly, these initiatives can increase lifetime customer value and drive more conversions. The technology behind customer loyalty programs is really where the magic happens. With several options to choose from, how do you know which loyalty software provider is best for your company? What is Smile.io?

Customer Loyalty 183

Customer Loyalty Customer Shipping Costs Reference 183

lateshipment

MAY 3, 2021

While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both. And suddenly, shipping internationally becomes a true headache. Quit Overpaying for Shipping.

Shipping Costs 190

Shipping Costs Shipping Definition eCommerce 190

Retail TouchPoints

JULY 31, 2024

domestic shipping on many items, first access to special discounts and merchandise and a limited-edition annual gift designed by an Etsy seller. The program will be funded by Etsy and through a planned membership fee, with no cost to Etsy sellers. “We Select U.S. buyers will be able to take advantage of benefits including free U.S.

Shipping Costs 289

Shipping Costs Customer Loyalty Gifts Shipping 289

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

NOVEMBER 4, 2021

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”. Consumers Look to Curbside to Secure the Goods and Save $$$.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

BigCommerce

AUGUST 17, 2018

You’ve probably noticed that there are dozens of SaaS products on the market claiming to ease your transition into ecommerce. Marketing your store. Best of all: You’ll learn how to do most of this without relying heavily on SaaS tools and marketing agencies. Determine your primary customers. Optimizing your store.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Optimizely

JULY 19, 2018

In today’s ecommerce landscape, this insatiable need to snag a discount before placing an order speaks to the price-obsessed consumer mindset today. For online stores that aren’t thinking about their repeat purchase rate, obtaining a customer’s email seems like a solid ecommerce marketing strategy. The takeaway here?

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

BigCommerce

JULY 25, 2017

That’s when Doug Root, CEO of Atlanta Light Bulbs, decided the company needed not just an ecommerce presence, but a marketing powerhouse to deliver the customer service and experience millennial B2B buyers expect. So, the team already had the data, but mobile customers found logging in inconvenient.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Ecommerce businesses do have the ability to reach a global market, with access to information that brick and mortar retailers don’t have.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

NOVEMBER 13, 2017

Thinking of selling a single product each day at flash sale prices? Customer Loyalty. Customer Lifetime Value. Jill Rose , North American senior director of mid-market at PayPal. Seriously Silly Socks : Personalization & pick, pack, ship simplification. Bob Johnson’s built a tool for that. Time Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. Shoppers will Buy Even Earlier to Avoid Price Hikes. Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

lateshipment

FEBRUARY 1, 2025

Benefits of Using Returns Management Software If youre on the fence about whether this is worth your time and effort and if it will indeed add value to your operations, lets look at some of the benefits it brings to the table: Reduced return costs Did you know that returning a $50 item costs an e-commerce business an average of $33?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

BigCommerce

DECEMBER 20, 2017

And every new product, tool, technology and strategy that enters the market hits a crux during Cyber Five. Those two tactics still work wonders for brands, with the caveat that: Competition is fierce and as a result… Costs are high. In 2018, one thing is guaranteed, Facebook Ad inventory will go up in cost. Technology.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

lateshipment

SEPTEMBER 2, 2021

A relatively new business model, the direct-to-consumer strategy is becoming an increasingly favorite route for manufacturers and CPG (Consumer Packaged Goods) brands to produce, market, and sell products directly to the consumer themselves, doing away with any middlemen. However, leveraging this tech is still an expensive affair.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Ecommerce Platforms

JULY 15, 2020

You can “stock” a wide selection of amazing products for your customers to choose from, without having to worry about the headaches of things like storing and shipping items. Pricing: Editor's rating. The company that's completing the dropshipping or fulfillment for you is storing, handling and shipping all of your products.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

Retail TouchPoints

JULY 20, 2020

While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-price retail market. Viewing Off-Price As A Partner. Viewing Off-Price As A Partner. How Is Excess Inventory Optimized?

Shipping Costs 165

Shipping Costs Retail Customer Loyalty Fashion 165

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). How much are returns and exchanges costing the business? What are the reasons for product returns?

Management 130

Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

JUNE 9, 2021

Amazon’s aggressive launches and marketing in categories such as batteries, baby food and bedding can create stiff competition for the leading brands in those spaces. Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. How Did Amazon Launch so Many Brands so Fast?

Consumer 312

Consumer Shipping Costs Fashion Presentation 312

Ecommerce Platforms

JANUARY 24, 2023

The platform describes itself as the ‘ leading provider of solutions that power the whole customer journey, including loyalty & referrals, SMS marketing, subscriptions, and visual user-generated content.' It also creates reports with insights on creating a more customer-centric shopping experience.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

MARCH 26, 2021

Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty. Distributed Order Management Technology for a Unified Customer Experience. Teleconferencing for Seamless Digital Retail Experience.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Optimizely

FEBRUARY 27, 2018

If you’re like most marketers, you likely have a long list of site improvements to make, A/B tests to run, and designs to update to make your site the best it can be. The importance of pricing vs. discounting. How customer acquisition strategies shift based on your products. Listen to Episode 2: The Empowered Marketer.

Marketing 170

Marketing Shipping Costs Merchant Services Shopify 170

lateshipment

APRIL 10, 2025

In North America, it owns close to 30% of the e-commerce platform market. It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. Customers will send things back.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260