RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Personalized Customer Experiences Customers today expect a personalized shopping experience.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

JANUARY 17, 2025

These challenges frustrate both retailers, who face increased costs and logistical burdens, and consumers, who feel dissatisfied when products fail to meet their needs. Poor product onboarding, a lack of personalized support and inefficient return processes only make the problem worse, ultimately damaging customer satisfaction and loyalty.

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Customer Customer Experience Recommendation Technology 162

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. An example of product recommendations from Target. Reading Time: 7 minutes. Benefits of Personalization in Ecommerce.

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Customer Loyalty eCommerce Customer Recommendation 151

Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. Brands can initiate various customer loyalty and rewards programs based specifically on what customers are doing with those products.

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Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

SEPTEMBER 22, 2022

When retailers truly understand their audience, they’re able to curate merchandise to meet their specific needs. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. It means putting your customers first and leveraging localization to increase sales and customer loyalty.

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Customer Loyalty Social Media Customer Experience Customer 310

Groove

JUNE 9, 2021

We recommend building various lists to segment subscribers based on their interests and demographics. Another great way to personalize messages for each subscriber is to remind customers when they abandoned their shopping cart and to offer product recommendations based on their past purchase history. Delighting Customers.

Marketing 289

Marketing Social Media Customer Loyalty Shopping Carts 289

Groove

JULY 21, 2020

We recommend leveraging the tool when preparing for the holidays , as it helps to drive more online revenue with much less effort. Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Interacting uniquely with each customers helps to instill trust in your brand and build customer loyalty.

eCommerce 328

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 328

Fabric

MARCH 7, 2024

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust, and positive word-of-mouth. Post purchase communications : may entail recommendations, promotions, rewards, loyalty program enrollment, customer referrals, or other incentives to build customer loyalty.

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Customer Loyalty Customer Merchant Services Shipping Costs 130

lateshipment

MARCH 25, 2025

Retention Retaining your customer means keeping them engaged even after theyve completed their purchase. Optimizing this shopping journey stage is essential as it builds customer loyalty and repeat purchases. And a positive customer experience can drive customer loyalty, satisfaction, and retention.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 times more likely to stay loyal to brands that deliver a great experience.

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Omnichannel Customer Loyalty B2C B2B 287

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail Subscription 110

lateshipment

MARCH 15, 2025

And so, the next element of a positive post-purchase experience is ensuring your customer support always addresses your customers queries, issues, and doubts adequately. After all, how likely are you to recommend or return to an e-commerce platform that couldnt be bothered to help you once theyve got their revenue?

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

DECEMBER 27, 2021

These engagement meetings revealed a range of sustainability efforts, some perfunctory and others proactive. ESG analysis could indicate that management is focused on long-term competitive market advantages that also may help it meet future bondholder obligations. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 357

Retail Supplies Customer Loyalty Consumer 357

Kissmetrics

AUGUST 6, 2021

Understand the Customer Journey and Optimize Your Customer Experience Accordingly. One of the first steps to designing a customer retention strategy that works is to understand the customer journey. The heart of customer retention lies in meeting or exceeding the expectations your customers have.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Customer Experience Enhancement : Utilizing digital tools to personalize interactions and improve convenience, such as through chatbots, virtual fitting rooms, and personalized recommendations. Agile Operations : Adopting flexible business models and processes that can quickly adapt to market changes and customer demands.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

JUNE 13, 2024

Fast-forward to today, and grocers have a fresh opportunity to reclaim customer loyalty by leveraging these expectations and focusing on what customers really want: great deals, a seamless shopping experience through technology and product selections that match their personal preferences.

Food and Beverages 269

Food and Beverages Marketing Mobile Customer Loyalty 269

Retail TouchPoints

SEPTEMBER 28, 2023

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales? trillion this year.

Gifts 278

Gifts eCommerce Recommendation Technology 278

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Commerce apps in particular stand to gain from gamification strategies.

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Retail Customer Loyalty Games Reference 317

Retail TouchPoints

MAY 30, 2024

Then, when the shoppers sign in to these touch points to view their receipts, they can receive personalized recommendations, promotions and more. These offerings are tailored based on the information the shopper shares with the loyalty program and can include allergies, dietary preferences and more.

Point of Sale 289

Point of Sale Customer Experience Payment Services Magazine 289

Kissmetrics

MARCH 10, 2021

When I recommend that entrepreneurs visualize their goals, I don’t intend for them to close their eyes and see the goal in front of them. When I recommend hiring great partners , I don’t just mean someone who can do the job you’re hiring them for. I recommend that you take a closer look.

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Books Social Media Recommendation Customer 364

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Groove

NOVEMBER 12, 2020

Modern-day businesses will struggle to be successful if they don't understand who their customers are. Understanding your customers and your audience is at the core of inbound marketing , which is the ideology of attracting, engaging and delighting customers. Identify Your Customers' Biggest Pain Points.

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Customer Experience Improvements Customer Social Media 258

Retail TouchPoints

OCTOBER 9, 2024

Retailers now have the tools to deliver highly tailored content that resonates with individual customer preferences, enhancing the overall shopping experience. This level of personalization goes beyond just recommending products — it’s about creating a seamless journey where every interaction feels relevant and valuable.

Retail 278

Retail Presentation Technology Customer Loyalty 278

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Retailers need to make sure their in-store and online spaces can meet those demands. Loyalty must adjust to meet those evolving consumer expectations.

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Travel Clothing Technology Customer Loyalty 243

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. Earle is passionate about meeting with brand fans and customers in real life. We even have a secret menu in the store.”.

Retail 277

Retail Social Media Customer Loyalty Travel 277

Retail TouchPoints

JUNE 13, 2022

Building the solution right: When refining the chosen solution, is it fine-tuned to suit customer preferences instead of pushed through to meet arbitrary deadlines? Recommended tactics: Talk to the people for whom the products are being built so you can understand the problem space and how they cope with or solve it today.

Electronics 246

Electronics Recommendation Customer Loyalty Customer 246

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

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Customer Loyalty Customer Jewelry Social Media 92

Groove

JANUARY 30, 2019

What is an eCommerce Loyalty Program? eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Customer Loyalty Program Tools.

Customer Retention 185

Customer Retention eCommerce Customer Customer Loyalty 185

Retail TouchPoints

SEPTEMBER 3, 2021

As customers, we expect consistent and continuous products and services with instant access always, and on any device. If brands don’t meet those expectations, we are more likely to take our business elsewhere. Marketing can then use these successful efforts to show customers that they are listening and taking action.

Marketing 306

Marketing Customer Social Media Customer Experience 306

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

FEBRUARY 18, 2021

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. Consumers also have the flexibility to book virtual appointments with local stores. 4 Keys to Success.

Retail 311

Retail Beauty and Health Books Omnichannel 311

Groove

JULY 31, 2023

These automations consist of a series of emails and text messages that are automatically sent when a recipient meets specific conditions (more on those conditions later). The tool we most commonly recommend to our clients to reach these goals is Klaviyo , although there a various others available.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 68

Customer Loyalty Customer Beauty and Health Food and Beverages 68

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. But recent SAP Emarsys research reveals that 40% of retailers are struggling to deliver relevant product recommendations. You likely already appreciate that highly relevant offers create a sales lift.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

Groove

MAY 3, 2018

Smile.io – Loyalty Programs. Customer loyalty programs help establish repeat purchasers and turn them into evangelists. With intelligent site search, visual merchandising, product recommendations and product finders, eCommerce companies can drive revenue through helpful shopping experiences.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Retail TouchPoints

OCTOBER 27, 2021

In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.

Consumer 264

Consumer Supplies Fulfillment Technology 264