Retail TouchPoints

SEPTEMBER 22, 2022

When retailers truly understand their audience, they’re able to curate merchandise to meet their specific needs. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. It means putting your customers first and leveraging localization to increase sales and customer loyalty.

Customer Loyalty 271

Customer Loyalty Social Media Customer Experience Customer 271

Kissmetrics

AUGUST 6, 2021

Understand the Customer Journey and Optimize Your Customer Experience Accordingly. One of the first steps to designing a customer retention strategy that works is to understand the customer journey. The heart of customer retention lies in meeting or exceeding the expectations your customers have.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

DECEMBER 27, 2021

These engagement meetings revealed a range of sustainability efforts, some perfunctory and others proactive. ESG analysis could indicate that management is focused on long-term competitive market advantages that also may help it meet future bondholder obligations. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 350

Retail Supplies Customer Loyalty Consumer 350

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Commerce apps in particular stand to gain from gamification strategies.

Retail 292

Retail Customer Loyalty Games Reference 292

Retail TouchPoints

JANUARY 1, 2025

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust and positive word-of-mouth. Jay Topper is Chief Customer Officer for fabric, Inc. , It encompasses the period after the purchase is made, extending from order confirmation to product delivery and beyond.

Management 192

Management Shipping Costs Reference Retail 192

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 times more likely to stay loyal to brands that deliver a great experience.

Omnichannel 244

Omnichannel Customer Loyalty B2C B2B 244

Retail TouchPoints

SEPTEMBER 28, 2023

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales? trillion this year.

Gifts 250

Gifts eCommerce Recommendation Technology 250

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 86

Customer Loyalty Omnichannel Payment Services Customer 86

Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? Enhanced security and fraud prevention for customers.

Payment Services 272

Payment Services Payments Merchant Services Omnichannel 272

Kissmetrics

MARCH 10, 2021

When I recommend that entrepreneurs visualize their goals, I don’t intend for them to close their eyes and see the goal in front of them. When I recommend hiring great partners , I don’t just mean someone who can do the job you’re hiring them for. I recommend that you take a closer look.

Books 364

Books Social Media Recommendation Customer 364

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 83

Customer Loyalty Customer Retail Subscription 83

Retail TouchPoints

MAY 30, 2024

Then, when the shoppers sign in to these touch points to view their receipts, they can receive personalized recommendations, promotions and more. These offerings are tailored based on the information the shopper shares with the loyalty program and can include allergies, dietary preferences and more.

Point of Sale 259

Point of Sale Customer Experience Payment Services Magazine 259

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 88

Customer Loyalty Customer Jewelry Social Media 88

Retail TouchPoints

JUNE 13, 2024

Fast-forward to today, and grocers have a fresh opportunity to reclaim customer loyalty by leveraging these expectations and focusing on what customers really want: great deals, a seamless shopping experience through technology and product selections that match their personal preferences.

Food and Beverages 210

Food and Beverages Marketing Mobile Customer Loyalty 210

Groove

NOVEMBER 12, 2020

Modern-day businesses will struggle to be successful if they don't understand who their customers are. Understanding your customers and your audience is at the core of inbound marketing , which is the ideology of attracting, engaging and delighting customers. Identify Your Customers' Biggest Pain Points.

Customer Experience 243

Customer Experience Improvements Customer Social Media 243

Retail TouchPoints

OCTOBER 9, 2024

Retailers now have the tools to deliver highly tailored content that resonates with individual customer preferences, enhancing the overall shopping experience. This level of personalization goes beyond just recommending products — it’s about creating a seamless journey where every interaction feels relevant and valuable.

Retail 263

Retail Presentation Technology Customer Loyalty 263

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more.

Small Business Retail 223

Small Business Retail Marketing Retail Social Media 223

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 329

Shipping Costs eCommerce Merchant Services Retail 329

Groove

JULY 31, 2023

These automations consist of a series of emails and text messages that are automatically sent when a recipient meets specific conditions (more on those conditions later). The tool we most commonly recommend to our clients to reach these goals is Klaviyo , although there a various others available.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Retail TouchPoints

SEPTEMBER 3, 2021

As customers, we expect consistent and continuous products and services with instant access always, and on any device. If brands don’t meet those expectations, we are more likely to take our business elsewhere. Marketing can then use these successful efforts to show customers that they are listening and taking action.

Marketing 297

Marketing Customer Social Media Customer Experience 297

Retail TouchPoints

JUNE 13, 2022

Building the solution right: When refining the chosen solution, is it fine-tuned to suit customer preferences instead of pushed through to meet arbitrary deadlines? Recommended tactics: Talk to the people for whom the products are being built so you can understand the problem space and how they cope with or solve it today.

Electronics 229

Electronics Recommendation Customer Loyalty Customer 229

Groove

JANUARY 30, 2019

What is an eCommerce Loyalty Program? eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Customer Loyalty Program Tools.

Customer Retention 176

Customer Retention eCommerce Customer Customer Loyalty 176

Groove

MAY 3, 2018

Smile.io – Loyalty Programs. Customer loyalty programs help establish repeat purchasers and turn them into evangelists. With intelligent site search, visual merchandising, product recommendations and product finders, eCommerce companies can drive revenue through helpful shopping experiences.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. But recent SAP Emarsys research reveals that 40% of retailers are struggling to deliver relevant product recommendations. You likely already appreciate that highly relevant offers create a sales lift.

Merchant Services 247

Merchant Services Retail Payments Gifts 247

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 64

Customer Loyalty Customer Beauty and Health Food and Beverages 64

Kissmetrics

OCTOBER 5, 2020

This boosts customer loyalty and makes people feel more of an affinity with your brand. Because otherwise, they won’t be able to meet all of your expectations… unless they have somebody with the psychic powers of Professor X working at their agency. Increase Engagement. Create a Community.

Social Media 363

Social Media B2B Document Information 363

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Kibo

AUGUST 21, 2020

Product recommendations are part of an ecommerce personalization strategy wherein products are dynamically populated to a user on a webpage, app, or email based on data such as customer attributes, browsing behavior, or situational context—providing a personalized shopping experience. . Product Recommendations Benefits.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. Earle is passionate about meeting with brand fans and customers in real life. We even have a secret menu in the store.”.

Retail 237

Retail Social Media Customer Loyalty Travel 237

Retail TouchPoints

FEBRUARY 18, 2021

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. Consumers also have the flexibility to book virtual appointments with local stores. 4 Keys to Success.

Retail 282

Retail Beauty and Health Books Omnichannel 282

Retail TouchPoints

OCTOBER 27, 2021

In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.

Consumer 255

Consumer Supplies Fulfillment Technology 255

BigCommerce

FEBRUARY 1, 2018

For example, use a scheduling tool like Calendar or Mixmax to organize meetings. So, I went out to the ecommerce experts and influencers and asked them: what blogs and publications do you recommend? Aside from our own blog at Inflow , I recommend the Get Elastic ecommerce blog and Moz. Batch your day into productive chunks.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

BigCommerce

APRIL 18, 2018

Fast-scaling businesses use metrics dashboards to guide their meetings and decision making – taking gut preference out of the process in favor of data driven results. . A repeat customer can provide a ton of value to a business. This kind of social proof is more valuable to new customers. Better Decision Making Made Easy.

Download 418

Download eCommerce Social Media Shopping Carts 418

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Instagram Guides are a relatively new Instagram feature designed to help users easily find recommendations, tips, and other content from their favorite Instagram accounts.

Marketing 359

Marketing Social Media Customer Loyalty Other 359

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. For example, by simply asking “ How Did You Hear About Us?”

Social Media 262

Social Media Consumer Information Marketing 262

Groove

FEBRUARY 18, 2022

There are many automation tools to choose from in the eCommerce space, but Klaviyo remains at the top of our list of recommendations for our mid-market and enterprise clients. In this blog, we’ll review how Klaviyo flows enable merchants to personalize their communications with customers and improve their overall marketing strategy.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Groove

JANUARY 23, 2019

To provide positive customer experiences, businesses need to create tailored programs that meet their specific customer needs. To help you get started, we’ve outlined four proven ideas to improve customer experience. Ideas to Improve Customer Experience. Prove Your Value. Stay in Regular Communication.

Customer Experience 165

Customer Experience Improvements Customer Live Chat 165