Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. With an MOQ in place, it ensures you’re covering production costs and making a profit. Step 3: Calculate Your Holding Costs.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

JUNE 8, 2021

The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping. When NuFACE implemented a free-shipping threshold, the skin care company saw orders increase by 90%. Negotiate shipping rates.

Shipping Costs 200

Shipping Costs Shipping Shopping Carts Small Business Retail 200

lateshipment

MARCH 3, 2025

Secondly, a well-managed returns management and reverse logistics system can help you reduce costs, optimize your business processes, and increase overall efficiency. On the other hand, an efficient returns process can enhance customer loyalty. Reducing Costs Returns can be costly.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

lateshipment

MAY 3, 2021

While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both. And suddenly, shipping internationally becomes a true headache. Quit Overpaying for Shipping.

Shipping Costs 190

Shipping Costs Shipping Definition eCommerce 190

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

lateshipment

MARCH 8, 2025

It signals to customers that you believe in your products and are confident in their quality. Attract new customers 67% of shoppers check your return policy before they even buy anything. That’s a huge chunk of potential customers actively looking for your return policy before making a purchase decision.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

Retail TouchPoints

MARCH 26, 2021

Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty. Distributed Order Management Technology for a Unified Customer Experience. Fast delivery remains an area of crucial importance for customers.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

FEBRUARY 1, 2025

Benefits of Using Returns Management Software If youre on the fence about whether this is worth your time and effort and if it will indeed add value to your operations, lets look at some of the benefits it brings to the table: Reduced return costs Did you know that returning a $50 item costs an e-commerce business an average of $33?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Better understanding of customers (52%). Cost reductions (47%). Customer service. Customer service plays a huge role in ecommerce.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

lateshipment

NOVEMBER 3, 2024

In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. That brings us to today’s customers demanding seamless, hassle-free returns and exchanges, and your efforts to deliver on them to build customer loyalty.

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

Retail TouchPoints

JULY 20, 2020

While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-price retail market. Viewing Off-Price As A Partner. The emergence of off-price retail has changed the industry landscape.

Shipping Costs 165

Shipping Costs Retail Customer Loyalty Fashion 165

lateshipment

MARCH 28, 2025

Logistics is the process of planning, implementing, and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods, and related information from the point of origin to the point of consumption to conform to customer requirements. Seamless reverse logistics equals happy customers and low costs.

Definition 130

Definition Shipping Costs eCommerce Management 130

Ecommerce Platforms

JANUARY 24, 2023

You can customize which conditions customers need to meet to be added to a particular segment (for instance, order value, loyalty, etc.). Or you can use predictive segmentation, which automatically separates customers according to their buying likelihood and churn risk. when they cash in the points they’ve earned.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

ecomdash

JUNE 6, 2019

Fast shipping is no longer a nice perk, it’s a requirement. Amazon, eBay, and Walmart have all raised the bar when it comes to delivery expectations, but it’s not just your customers who benefit from offering fast shipping. Implementing a fast shipping strategy benefits almost every stage of the customer journey.

Shipping Costs 117

Shipping Costs Shipping Fulfillment Multichannel 117

Fabric

MARCH 7, 2024

According to PwC, businesses that reduce friction for consumers and empower all employees to “make things right”—whether through returns, price adjustments, or other policies—bring higher customer satisfaction, and more forgiveness. Feedback and engagement : includes product reviews and customer satisfaction surveys.

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Omnisend

JUNE 14, 2021

Depending on what kind of information the store makes available, the customer would also be able to see other information for those sneakers—where the materials were sourced, manufactured, handled, shipped, etc. When working with different brands, Real Items asks: “What’s your price point? The move to “phygital”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Running a hybrid B2B/B2C business?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 318

Customer Loyalty Shipping Costs Technology Supplies 318

Groove

JUNE 20, 2024

It transformed the way eCommerce merchants can manage their business, expand their market share, and improve efficiency to reduce costs and improve profit margins. It provides tools such as advanced customer group management and an integrated platform for speeding up product information gathering. trillion in 2024, this is critical.

B2B 195

B2B Shipping Costs Multi-channel eCommerce 195

Ecommerce Platforms

NOVEMBER 11, 2019

A solid customer relationship management (CRM) gameplan is just part of what this objective requires. And surprisingly enough, the acquisition cost for new customers lies between 5 to 25 times more than the price you'll incur to retain your old clients. The result? So let's go back over the same ground.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

JANUARY 3, 2024

The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction. Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

lateshipment

FEBRUARY 26, 2020

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Fabric Blog

MARCH 21, 2025

In today’s retail world, customers expect convenience and a hassle-free experience. To meet those expectations, businesses must create seamless shopping experiences across every demand channel. They offer benefits that help streamline operations, improve customer satisfaction, and optimize costs.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

NOVEMBER 3, 2023

It can separate the information by quantities, types, categories, locations and costs of waste to measure the impact of waste on a store’s performance. Like grocers, other retailers are dealing with more waste streams that can be uniquely processed and may require specific handling to meet compliance requirements.

Retail 278

Retail Shipping Costs Operations Management 278

Retail TouchPoints

JUNE 4, 2020

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience.

Shipping Costs 250

Shipping Costs eCommerce Retail eCommerce Software 250

lateshipment

MARCH 7, 2025

Post-purchase engagement is not simply customer service, although customer service interactions can be a component of it. It’s also not solely about transactional communications like order confirmations or shipping updates; purchase engagement is more proactive and focused on nurturing your relationships with customers.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Retail TouchPoints

JULY 1, 2024

So when these two approaches come together without consideration, it creates a confused “brand world” that satisfies no one, negates the benefits of each and erodes customer loyalty. This is especially important as customers increasingly take a values-centered approach to their purchasing decisions. Communicate shared values.

Social Media 278

Social Media Retail Shipping Costs Customer Loyalty 278

Wiser

MAY 30, 2023

But what does it look like for a business to incorporate sustainability into every aspect of their operations—from product sourcing and manufacturing processes to customer engagement strategies? How can the modern business hope to meet customer expectations while also doing what’s right for the environment?

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

BigCommerce

APRIL 18, 2018

A few example ecommerce KPIs to consider as your OMM are: Customer Lifetime Value (CLV): The estimated amount of total purchases a customer will make with your business over the lifetime they are with your brand. Return on Ad Spend (ROAS): This your revenue generated from your marketing efforts divided by your marketing costs.

Download 418

Download eCommerce Social Media Shopping Carts 418

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. A notable 75% of savvy consumers who frequent both small and large retailers are primarily lured to big-box stores due to cost efficiencies.

Small Business Retail 109

Small Business Retail Shipping Costs Customer Experience Customer 109