Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers.

Multi-channel 274

Multi-channel Customer Omnichannel Channel 274

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Retailers must ensure that these channels are interconnected, providing a unified shopping journey.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Frooition

MAY 8, 2019

Whether that means setting targeted ads to drive customers from social media to your product pages, or listing your products on high traffic marketplaces, you’re going to need to spread your brand further to catch more customers. Choosing sales channels. Each channel brings its own challenges. 3PL and FBA.

Multi-channel 69

Multi-channel eCommerce Channel Shipping Costs 69

Retail TouchPoints

FEBRUARY 16, 2024

A I – P o w e r e d C h a t b o t s Chatbots empower businesses to provide highly personalized digital experiences to their customers. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

365 Retail

DECEMBER 12, 2022

Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money. Customers will want to take advantage of the retailer channel that offers the best price for the product they want.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Groove

AUGUST 14, 2024

When customers do not receive answers to their questions, it can impact their satisfaction and their likelihood to buy from your company again. Customer loyalty is critical for business growth. Encouraging existing customers to make additional purchases costs less and generally generates more revenue than new customers.

eCommerce 195

eCommerce Customer Merchant Services BigCommerce 195

Retail TouchPoints

JANUARY 11, 2023

Shopify is ideal for this purpose as well because it has partners like Channelize.io, a plug-in that enables live shopping and video streams as well as multi-streaming of live shopping shows on Facebook, Twitch and YouTube, which makes it really easy to get this strategy off the ground.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

SEPTEMBER 18, 2023

(Photo courtesy Amazon Accelerate) Warehousing, fulfillment and delivery through FBA, which now extends beyond orders made on Amazon to orders made on sellers’ DTC sites with Buy with Prime.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

BigCommerce

SEPTEMBER 28, 2017

What is Multi-Channel Ecommerce Customer Service? Are you texting with your customer yet? Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole. This is what multi-channel customer service aims to solve.

Channel 402

Channel Live Chat Multi-channel Customer 402

Retail TouchPoints

JULY 8, 2022

To this end, retailers are increasingly turning to white-labeled multi-lender BNPL solutions, which maximize consumer acceptance rates and optimize terms by redirecting the customer application from prime lender to secondary lender. Customers are motivated to purchase from that merchant from the moment they enter the online store.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

Retail TouchPoints

MAY 13, 2022

Simply defined, routed deliveries optimize logistics channels to create the best in quality, speed and efficiency of last mile product transport to the consumer. For instance, the data tells you what drivers and vehicles are available and most efficient for same-day deliveries, single drop-offs or multi-stop routes.

Supplies 276

Supplies Multi-channel Information Customer Loyalty 276

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. packaging, managing shipping and returns, customer support). Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Ecommerce Platforms

OCTOBER 26, 2021

This function allows you to connect all of your sales channels to build a seamless customer experience, strengthen your customer support center and also provide contemporary shopping options like buying online and pick up in-store with your data on all channels synced. Flexible Multi-Store. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Wiser

JULY 22, 2024

Data-driven marketing and segmentation are prioritized to adapt sales strategies to current retail trends, preserving brand value and customer loyalty. Ensuring Consistent Multi-Channel Customer Interactions Consistency in customer interactions across retail channels is crucial for maintaining a unified brand experience.

Multi-channel 78

Multi-channel Retail Document Customer Loyalty 78

Algopix

NOVEMBER 6, 2023

One strategy that has become increasingly important in this pursuit is multi-platform analysis. This is where multi-platform analysis becomes a critical strategy for success. What Is Multi-Platform Analysis? Multi-platform analysis is a comprehensive approach to selling products across multiple online marketplaces.

eCommerce 116

eCommerce Multi-channel Order Fulfillment Social Media 116

Kissmetrics

MARCH 2, 2021

What About CAC Per Marketing Channel? Knowing the CAC for each of your marketing channels is what most marketers want to know. If you know which channels have the lowest CAC, you know where to double down on your marketing spend. The only issue is that it can be difficult to know what channel is responsible for which customers.

Customer 350

Customer eCommerce Multi-channel Channel 350

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Grocery trade spend will be resolved or replicated in the digital world.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. For example, in a multi-location retail setup, if a customer makes a purchase in one store, that transaction is immediately recorded in the centralized system.

eCommerce Platforms 90

eCommerce Platforms Multi-channel Retail eCommerce 90

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. We covered all of these activations across our social channels and, of course, it’s still on our [social] grid. HOOPBUS helped us stage a basketball game on this new court, including the True Religion team and others.

Fashion 264

Fashion Travel Multi-channel Games 264

Omnisend

NOVEMBER 6, 2024

It provides powerful email and SMS marketing tools, helping you engage customers across various channels. Experience seamless multi-channel marketing with Omnisend today Start Free Today See pricing 2. Build customer loyalty : Consistent newsletters keep your customers connected to your brand.

Shopify 78

Shopify Multi-channel Shipping Costs Multichannel 78

Retail TouchPoints

JULY 14, 2023

How to Inspire Customer Loyalty with an Assist from AI Brands can now replicate a positive in-store experience online, but the right AI products can equip them to level up when it comes to personalization. With AI, brands can analyze customer behavior across shopping channels to provide highly customized product suggestions.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

DECEMBER 16, 2022

It’s the ideal way for retailers to differentiate themselves from the competition, build customer loyalty to generate long-term sales, and ensure customers feel their time in-store was well spent. Mobility is essential for assisted selling success. Everyone is happy when assisted selling is made simple with mPOS.

Technology 278

Technology Payment Services Retail POS 278

ESW

MARCH 5, 2024

Omnichannel logistics provides the backbone for a multi-faceted shopper’s journey, ensuring that every touchpoint is not only connected but also seamlessly enhances the customer experience. It also provides consistent and convenient service across physical and online channels throughout the purchase journey.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Dynamic Action

JUNE 9, 2023

In fact, according to Gartner, companies that provide a great customer experience are up to 60% more profitable. This makes sense as the commerce function is the closest to the customer, so therefore the easiest to influence. This brought multi-channel and omni-channel experiences like “click and collect”.

Multi-channel 62

Multi-channel Customer Loyalty Point of Sale Customer Experience 62

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Smile.io

FEBRUARY 12, 2024

Email marketing surpasses all other marketing channels in driving purchases. Let’s explore five steps for using email to nurture interest and win customer loyalty.  Loyalty & Reward Program Insights from Smile.io   List-building tools  Use a multi-pronged approach to feed your list growth engine.

eCommerce 87

eCommerce Marketing Customer Loyalty Multi-channel 87

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Beauty Insider members can save the recommendations they receive [during these sessions] to their loyalty program account, which then makes for a better customer experience in the future.

Consumer 269

Consumer Gifts Customer Experience Multi-channel 269

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. In the past year, the industry has seen multiple multi-million-dollar lawsuits filed and settled against well-established brands such as Dunkin’ and H&M.

Gifts 277

Gifts Payment Services Payments Multi-channel 277

Smile.io

MAY 22, 2020

Create a constant forum for communication In the age of social media, a potential customer can discover you on a number of online channels. Starbucks, Sephora, and Nordstrom have all built highly motivating, engaging customer experiences with multi-tiered reward programs that resonate with all kinds of customers.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

iVend

NOVEMBER 14, 2024

Customer loyalty: whether they shop in your physical or digital store, you want customers who keep coming back to you. Supermarket shoppers love loyalty programs and 94% are members of at least one. Promotions aren’t limited to discounts – they could be multi-buys, cross sells and upsells, or a loyalty point boost.

Technology 52

Technology Payment Services Multi-channel Management 52

GetElastic

NOVEMBER 23, 2022

As a business grows, the system can easily support multi-channel, multi geography and multi-brand. Today, the sales process happens across multiple channels, and companies that sell across the web, mobile devices, and different social media platforms, need a scalable and flexible commerce solution. How to start?

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. According to Statista, it is estimated that 17% of B2B sales will come from digital channels in 2023. Also, the North American B2B eCommerce market is expected to hit $1.8

Payment Services 62

Payment Services eCommerce Multi-channel eCommerce Technology 62

MagentoBrain

MAY 25, 2023

This can free up your customer support team to focus on more complex issues. Improve customer satisfaction: ProProfs Chatbot can help you improve customer satisfaction by providing 24/7 support. This can help you build customer loyalty and boost your sales. Image via Acquire.io Acquire.io Image via Acquire.io

Multi-channel 72

Multi-channel Payment Services eCommerce Improvements 72

GetElastic

NOVEMBER 17, 2021

Specifically they shared: “Exploration occurs into direct-to-consumer (D2C) for manufacturing and consumer packaged goods (CPG) verticals due to the disruptions in distribution channels.”. Drive customer loyalty & revenue with intuitive and engaging D2C customer experiences across channels.

Shipping Costs 113

Shipping Costs Multi-channel Payments Shopify 113

Optimizely

MARCH 29, 2018

While they’ll help you understand if you had a great subject line or a convincing CTA in your email, they don’t tell you whether that message was ultimately effective or whether it helped drive long-term customer loyalty. Today, every marketer has to be aware of customer activities across channels.

B2C 247

B2C Marketing Multi-channel Customer Data 247