Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

Customer Loyalty 272

Customer Loyalty Customer Arts Omnichannel 272

Retail TouchPoints

OCTOBER 5, 2021

Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 Brands and retailers need to rethink what it means to provide that level of service and convenience now that expectations have changed. times more likely to stay loyal to brands that deliver a great experience.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Wiser

OCTOBER 30, 2024

Retail has undergone a significant transformation as consumer behavior shifts and modern shoppers increasingly move fluidly between online and in-store interactions. How Omnichannel Behaviors Are Evolving Recent surveys reveal that today’s shoppers do not view their journeys as strictly online or in-store.

Omnichannel 78

Omnichannel Customer Loyalty Channel Consumer 78

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

365 Retail

FEBRUARY 9, 2025

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Barbara Connors. “We

Customer Loyalty 278

Customer Loyalty Customer Beauty and Health eCommerce 278

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. The XI Platform leverages InMoment’s text analytics engine and deep learning AI to help users understand and respond to all the dynamics impacting the omnichannel business.

Omnichannel 245

Omnichannel Social Media Customer Loyalty Customer Experience 245

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. How can contextual commerce improve loyalty? Contextual commerce 2.0.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. In this comprehensive guide, we will explore the core components of retail digitization, highlighting its transformative benefits, potential challenges, and provide practical steps to help you step up your digital game.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Here are a few examples of how technology enhances customer experience and strengthens brand value. Distributed Order Management Technology for a Unified Customer Experience.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

DECEMBER 27, 2021

With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? Divergence in Practices Among Retail Subsegments. A key driver of a retailer’s carbon usage is energy in its brick-and-mortar stores. Engaging the Supply Chain.

Retail 357

Retail Supplies Customer Loyalty Consumer 357

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. 73% of retailers report that downtime during high volume moments would have serious consequences for their business. But the flip side?

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

JANUARY 5, 2022

“Experiential retail” is a phrase that has gotten a lot of play over the past few years. But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully.

Retail 290

Retail Omnichannel Social Media Consumer 290

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

Payments 287

Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. For example, say you try on a white button-down in-store. Here’s how.

Consumer 275

Consumer Omnichannel Retail Technology 275

Fabric Blog

MARCH 21, 2025

In today’s retail world, customers expect convenience and a hassle-free experience. Smooth order fulfillment, whether it’s the timely delivery of a product or quickly resolving a return, is pivotal in building brand loyalty and driving repeat business. Your customers are everywhere.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

OCTOBER 10, 2024

Following are five examples of retail RFID deployments that highlight how the tech can solve various industry pain points. The more complicated a retailer’s category mix is, the more this technology can help simplify that journey,” said Steve Rowen, Managing Partner at Retail Systems Research in an interview with Retail TouchPoints.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

OCTOBER 12, 2020

It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6 th annual Retail Innovation Conference (#RIC20), being held virtually Oct. That’s because the coronavirus pandemic has, for better or worse, dramatically sped up a number of long-brewing retail trends. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database is a system where all of a company’s data is stored in one location, accessible to all departments and retail locations in real time.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

NOVEMBER 8, 2023

“However, our strength as a grocery retailer in the U.S. is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships.

Food and Beverages 289

Food and Beverages Omnichannel Customer Loyalty Customer 289

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail Subscription 110

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. But recent SAP Emarsys research reveals that 40% of retailers are struggling to deliver relevant product recommendations. Omnichannel is more omni than ever.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Appointments allow you to keep the lights on and effectively schedule staff,” said John Federman, CEO of JRNI in an interview with Retail TouchPoints. “It

Retail 311

Retail Beauty and Health Books Omnichannel 311

Retail TouchPoints

FEBRUARY 28, 2023

Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 289

Retail Books Consumer Social Media 289

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

MARCH 10, 2021

Retailers that were positioned to handle massive last-mile volumes generated by a digital-first holiday posted strong results, with Amazon once again leading the way. billion , an all-time quarterly high that marked the first time the retailer cracked $100 billion in revenue. Amazon’s Q4 revenue hit $125.56

Fulfillment 278

Fulfillment Omnichannel Apparel Order Fulfillment 278

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

MARCH 13, 2023

These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. The key themes provide important clues for online-only and omnichannel retailers alike as they look for a winning strategy during these uncertain economic times. What Loyalty?

Retail 246

Retail Omnichannel Shopping Carts Consumer 246

Retail TouchPoints

JANUARY 11, 2023

It all started as a joke,” Earle admitted in a recent interview with Retail TouchPoints. “My He will share his lessons in entrepreneurship, brand strategy and community building during the Retail Innovation Conference & Expo taking place June 13-15, 2023 at McCormick Place in Chicago. Photo credit: Johnny Cupcakes.

Retail 277

Retail Social Media Customer Loyalty Travel 277

Retail TouchPoints

JULY 1, 2024

Both DTC brands and traditional retailers have seen better days. Unsurprisingly, major retailers always have struggled to keep up with how, where and when Gen Z and young millennials buy things. In fact, I’ve seen a senior leader at a major retailer call successful DTC brands “ankle biters” — both sides are “ frenemies ” at best.

Social Media 278

Social Media Retail Shipping Costs Customer Loyalty 278

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 107

Omnichannel Multichannel Payment Services Retail 107

Retail TouchPoints

APRIL 14, 2023

Walmart is parting with the menswear brand at a significant loss — the retail giant acquired Bonobos for $310 million in 2017 as part of a successful push to boost its digital sales. The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023.

Omnichannel 274

Omnichannel Customer Loyalty Operations Definition 274