Retail TouchPoints

OCTOBER 10, 2024

Following are five examples of retail RFID deployments that highlight how the tech can solve various industry pain points. The more complicated a retailer’s category mix is, the more this technology can help simplify that journey,” said Steve Rowen, Managing Partner at Retail Systems Research in an interview with Retail TouchPoints.

Supplies 264

Supplies Retail Payment Services Apparel 264

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 83

Customer Loyalty Customer Retail Customer Retention 83

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

OCTOBER 5, 2021

Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 Brands and retailers need to rethink what it means to provide that level of service and convenience now that expectations have changed. times more likely to stay loyal to brands that deliver a great experience.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

Payments 284

Payments Payment Services Retail Omnichannel 284

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

Omnichannel 218

Omnichannel Payment Services Specialty Retailers Customer Loyalty 218

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Barbara Connors. “We

Customer Loyalty 278

Customer Loyalty Customer Beauty and Health eCommerce 278

Digital Doughnut

FEBRUARY 9, 2023

The fourth show in our Marketing Futures series that we’re producing in partnership with SAP, this episode explores brand strategy in the retail and ecommerce sectors, with a particular focus on omnichannel and customer loyalty.

Customer Loyalty 59

Customer Loyalty Omnichannel Customer eCommerce 59

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Both types of players are now omnichannel retailers in response to rising consumer demand for multiple buying channels.”

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In the time of social distancing, contactless pickup was a highly effective way to get products to customers without risking anyone’s health and safety.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. How can contextual commerce improve loyalty? Contextual commerce 2.0.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. But recent SAP Emarsys research reveals that 40% of retailers are struggling to deliver relevant product recommendations. Omnichannel is more omni than ever.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

iVend

MARCH 14, 2022

Optical retail is a large and growing global market. Add to that the ever-growing demand for non-prescription sunglasses, and it’s not surprising that optical retail has grown to be a $114.95 iVend Optical iVend helps optical retailers to compete and grow. iVend Optical iVend helps optical retailers to compete and grow.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. For example, say you try on a white button-down in-store. Here’s how.

Consumer 274

Consumer Omnichannel Retail Technology 274

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Retailers are no longer just selling products; they are crafting experiences. Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

NOVEMBER 8, 2023

“However, our strength as a grocery retailer in the U.S. is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships.

Food and Beverages 289

Food and Beverages Omnichannel Customer Loyalty Customer 289

Retail TouchPoints

JANUARY 5, 2022

“Experiential retail” is a phrase that has gotten a lot of play over the past few years. But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully.

Retail 290

Retail Omnichannel Social Media Consumer 290

Digital Doughnut

FEBRUARY 6, 2023

Omnichannel retailing refers to the practice of providing customers with a seamless shopping experience across multiple channels, such as brick-and-mortar stores, online marketplaces, social media platforms, and mobile apps.

Omnichannel 52

Omnichannel Social Media Customer Loyalty Retail 52

SheerID

MARCH 14, 2024

Boost sales & loyalty with an Omnichannel Rewards Strategy. Learn to offer exclusive discounts across multiple channels, engage communities & stand out.

Omnichannel 88

Omnichannel Channel Customer Loyalty Blog 88

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Here are a few examples of how technology enhances customer experience and strengthens brand value. Distributed Order Management Technology for a Unified Customer Experience.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

OCTOBER 18, 2024

Dollar General will kick off a new customer loyalty program for its pOpshelf banner by the end of this year, offering 10 reward points for each dollar spent and a $5 reward for every 1,000 points accumulated. The retailer also has debuted a new pOpshelf app and updated its pOpshelf stores to its newest format. local time on Oct.

Customer Loyalty 254

Customer Loyalty Download Mobile Operations 254

Retail TouchPoints

JULY 1, 2024

Both DTC brands and traditional retailers have seen better days. Unsurprisingly, major retailers always have struggled to keep up with how, where and when Gen Z and young millennials buy things. In fact, I’ve seen a senior leader at a major retailer call successful DTC brands “ankle biters” — both sides are “ frenemies ” at best.

Social Media 278

Social Media Retail Shipping Costs Customer Loyalty 278

Retail TouchPoints

MARCH 13, 2023

These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. The key themes provide important clues for online-only and omnichannel retailers alike as they look for a winning strategy during these uncertain economic times. What Loyalty?

Retail 246

Retail Omnichannel Shopping Carts Consumer 246

Retail TouchPoints

DECEMBER 27, 2021

With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? Divergence in Practices Among Retail Subsegments. A key driver of a retailer’s carbon usage is energy in its brick-and-mortar stores. Engaging the Supply Chain.

Retail 357

Retail Supplies Customer Loyalty Consumer 357

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

FEBRUARY 28, 2023

Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 289

Retail Books Consumer Social Media 289

Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers.

Multi-channel 273

Multi-channel Customer Omnichannel Channel 273

Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

Sporting Goods 91

Sporting Goods Customer Loyalty Customer Events 91

Omnisend

JUNE 28, 2021

The great thing about personalization is that it isn’t one-sided—personalization has benefits to the buyer as well as the ecommerce retailer. You also want each of these points to work together so that your omnichannel messaging, browsing data, landing pages and recommendations all complement one another, and drive to the same goal.

Customer Loyalty 152

Customer Loyalty eCommerce Customer Recommendation 152

Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retalon

AUGUST 14, 2023

The retail landscape is rapidly evolving. Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41