RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Retail TouchPoints

APRIL 25, 2025

Employees struggled to manage the disruptions, and customers expressed frustration on social media, further damaging the retailers reputation. The outage left customers unable to fill vital prescriptions, causing distress and operational chaos. Similarly, Kroger Pharmacy in the U.S.

Payment Services 147

Payment Services Payments Retail Supplies 147

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Kissmetrics

AUGUST 6, 2021

Social media platforms and tools like Facebook’s Audience Insights tools to better understand your audience demographics. To build and optimize customer journeys that effectively retain your customers, you must first understand who your target audience is and what they want. Design an Effective Customer Loyalty Program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support? This way, your customers always get accurate answers.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

FEBRUARY 1, 2021

Omnichannel shopping. Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click. Voice commerce.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 290

Retail Omnichannel Social Media Consumer 290

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JULY 1, 2024

So when these two approaches come together without consideration, it creates a confused “brand world” that satisfies no one, negates the benefits of each and erodes customer loyalty. In-store, online and on social media, brands should feel fully integrated, not like a spur-of-the-moment afterthought. Don’t hold back.

Social Media 278

Social Media Retail Shipping Costs Customer Loyalty 278

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Shopify 146

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. Lesson 1: Embrace all the senses to bring your brand to life.

Retail 277

Retail Social Media Customer Loyalty Travel 277

Optimizely

DECEMBER 14, 2017

Drive customer loyalty over time. By tracking customer engagement closely, you can also start to identify patterns and encourage specific behaviors that can lead to customer loyalty. In other words, omnichannel engagement can drive customer loyalty long-term.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 108

Omnichannel Multichannel Payment Services Retail 108

Retail TouchPoints

OCTOBER 10, 2024

The solution also supports omnichannel offerings such as buy online, pick up in-store (BOPIS) by improving how the retailer tracks inventory across the chain. Across our stores we had an inflated view of our inventory levels, often leading to frustrations for customers and staff when products weren’t available.”

Supplies 264

Supplies Retail Payment Services Apparel 264

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Social Media Advertising, Campaigns & Retargeting. Because how effectively you speak to your customer, solve their issue and get them to the cart directly affects engagement, conversion and your bottom line. Omnichannel Applies to CRM, Too. Mobile Optimization.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. After all, it’s better to advertise fewer products than harm customer loyalty by telling someone the item they ordered isn’t actually available. Salesforce expects U.S. Let the countdown begin….

Merchant Services 321

Merchant Services Payment Services X-cart Supplies 321

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers.

Customer 274

Customer Multi-channel Omnichannel Channel 274

Retail TouchPoints

JULY 27, 2023

RTP: Does Primark have any plans to become more of an omnichannel retailer? Of course we’re very focused on things like social media — we have tens of millions of followers thanks to our brand and social media teams. The industry’s unemployment rate for June 2023 was 4.9% , compared to the national rate of 3.6%.

Social Media 246

Social Media Multichannel Customer Loyalty Definition 246

lateshipment

MARCH 15, 2025

Good after-sales service helps make the customer feel valued and less like a dollar bill. The Impact of Post-Purchase Experience on Customer Loyalty Post-purchase experience is an essential building block for customer loyalty and driving your Customer Lifetime value (CLV).

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. How to Get the Most Value From Your Loyalty Program This Season. How to Get the Most Value From Your Loyalty Program This Season.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Optimizely

DECEMBER 14, 2017

Drive customer loyalty over time. By tracking customer engagement closely, you can also start to identify patterns and encourage specific behaviors that can lead to customer loyalty. In other words, omnichannel engagement can drive customer loyalty long-term.

Customer 150

Customer B2C Customer Loyalty Customer Data 150

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Program highlight: flexible redemption values.

Customer Loyalty 88

Customer Loyalty Customer Beauty and Health Food and Beverages 88

Smile.io

JUNE 13, 2022

This lends to merchants adopting omnichannel commerce strategies, having each channel connected and offering the same level of experience. What is omnichannel commerce? Omnichannel commerce is the approach of an integrated strategy for a business that unites multichannel methods of retail into one channel.

Omnichannel 76

Omnichannel Social Media Merchant Services X-cart 76

Optimizely

SEPTEMBER 4, 2018

You should be working to implement omnichannel campaigns , lower your cost-per-click, and get a better handle on your first party data. . Even if you’ve created a robust ecommerce marketing strategy, doing the wrong thing at the wrong moment could chase away even your very best customers. Miss out on omnichannel.

eCommerce Marketing 231

eCommerce Marketing eCommerce Marketing Omnichannel 231

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Kissmetrics

JANUARY 17, 2022

Personalized marketing does that, and tailored campaigns and follow-up emails make your customers feel valued and appreciated. Better Understand Your Customers. You already know how to gather information like demographic data, search and purchase history, and social media activity.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

FEBRUARY 28, 2023

System: How does the customer interact with the retailer’s marketing platforms, and what is their status? Are they on the cusp of reaching a loyalty threshold, or have they recently redeemed points? Do they engage with the retailer over social media? He joined as chairman in January 2016, moving to CEO in September 2016.

Retail 289

Retail Books Consumer Social Media 289

Kissmetrics

OCTOBER 2, 2020

Overall, live chat is fast, effective, and more cost-efficient than any other type of customer communication. In terms of consumer preferences, it ranks higher than phone, email, and social media. Omnichannel Support. It’s an all-in-one solution for omnichannel support, knowledge base, video chat, VoIP phone, and more.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Kissmetrics

NOVEMBER 25, 2020

Think about those mundane tasks you have to do over and over again, including data entry, customer emails, social media, and more. You can also create customer service layers, from self-service to live chat with a customer service agent. One of the powers of the ZenDesk support suite is the omnichannel options.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Omnisend

APRIL 28, 2021

During a store’s lifecycle, a merchant will naturally start to look less at acquiring new customers and begin focusing on keeping the customer they have—this is retention marketing. This includes utilizing omnichannel marketing, which involves messaging via email, SMS, and even social media. Purchase Frequency.

Marketing 196

Marketing Customer Retention eCommerce Merchant Services 196

Retail TouchPoints

APRIL 2, 2021

Rather than focusing on an omnichannel or multichannel approach, ‘modern CRM’ favors a channel-less approach, which may involve merging the online experience with the offline one, creating ultra-personalized shopping experiences, or bringing gamification and geolocation into the fold. This is a top-down exercise requiring senior buy-in.

Retail 165

Retail Specialty Retailers Customer Loyalty Channel 165

Retail TouchPoints

OCTOBER 17, 2023

A truly successful AI Agent has to offer an impeccable omnichannel experience from the time the customer calls to resolving the issue in full — much better than legacy automation or legacy chatbots. So encourage your customers to start calling you again. What the voice channel needs is an AI Agent.

Customer 278

Customer Multi-channel Channel Customer Experience 278