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Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Analytics are absolutely critical for retailers post-holiday peak.
Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialtyretail. An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services.
Rather than focusing on an omnichannel or multichannel approach, ‘modern CRM’ favors a channel-less approach, which may involve merging the online experience with the offline one, creating ultra-personalized shopping experiences, or bringing gamification and geolocation into the fold. You avoid wasted spend and develop tailored content.
Retailers Blur The Lines Between Online And In-Store In addition to turning physical stores into experiential destinations, retailers are blurring the lines between online and brick-and-mortar retail by enhancing omnichannel offerings with faster delivery options.
Such information is particularly handy for establishing customerloyalty reward schemes like discounts, which is also another feature available on the Lightspeed POS system software. Omnichannel – Sell on Facebook, centralized reporting, consistent branding, centralized customer data, quick set-up, integrated inventory.
Customer Relationship Management (CRM) Loyalty Programs: Implement reward programs to encourage repeat business and build customerloyalty. Customer Profiles: Store customer information and purchase history to personalize shopping experiences and provide targeted offers.
(DXL), the leading retailer of men’s large and tall apparel, will roll out DynamicAction’s system to unify its data across the digital business and arrive at actionable insights faster. About DynamicAction: Retail’s fastest path to connected, profitable decisions – from each click to every brick. About Destination XL Group, Inc.:
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