Wiser

OCTOBER 30, 2024

Yet, despite these changes, many brands and retailers still treat online and in-store channels separately, missing crucial opportunities to create a unified and cohesive experience that fosters customer loyalty. Why This Matters for Brands and Retailers The key takeaway here is the importance of bridging online and offline strategies.

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Omnichannel Customer Loyalty Channel Consumer 78

Retail TouchPoints

OCTOBER 5, 2021

By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

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Omnichannel Customer Loyalty B2C B2B 287

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Automation: Using AI-driven tools for inventory management, chatbots for customer service, and automated marketing campaigns to streamline operations.

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Payment Services Retail Mobile POS 110

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty.

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Omnichannel Social Media Customer Loyalty Customer Experience 245

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Gene Bornac is Chief Strategy Officer at enVista. Next Steps.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

365 Retail

FEBRUARY 9, 2025

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews.

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Customer Loyalty Customer Retail Social Media 52

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

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Customer Loyalty Omnichannel Payment Services Customer 110

Optimizely

AUGUST 23, 2018

While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. To do this, you need an omnichannel marketing strategy that can help you take advantage of new opportunities as they arise. That’s where Google Shopping comes in. This includes Google.

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Omnichannel Merchant Services Shipping Costs Channel 199

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. He previously served as the company’s Chief Strategy Officer and prior to that he was the Chief Product Officer at Commercetools for nearly six years.

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Customer Experience Technology Customer Loyalty B2B 256

Kissmetrics

AUGUST 6, 2021

With research showing that retail Ecommerce sales are set to be more than $548 billion by 2024 , you’ll want your customer retention strategy to be solid enough to get you a piece of that pie. This post will dive into the strategies you can use to boost your customer retention rates. So, let’s get to it, shall we?

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Customer Retention Customer Payment Services BigCommerce 302

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 108

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever.

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Customer Experience Technology Customer Retail 290

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

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B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

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Fulfillment Omnichannel Apparel Order Fulfillment 278

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup is an omnichannel fulfillment strategy in which consumers place an order online and then drive to a physical store to pick it up.

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Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

DECEMBER 4, 2024

Because the team’s office is a short distance away, it creates a clear pipeline from the store floor to the executive team, which can help improve the brand’s feedback loop and foster customer loyalty. We’ve done events where customers have come up to me because I host all our livestreams.

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Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

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Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

SEPTEMBER 13, 2024

Smart stores are still viable tactics in retailers’ broader business strategies, but recent news has proven that retail leaders must think ahead of the curve when it comes to their smart store implementations if they hope to see a return on their digital investments. Every retail segment, company and storefront differ.

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Payments Payment Services Retail Omnichannel 287

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

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Customer Loyalty Customer Retail eCommerce 110

Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers. How does personalization deliver against that strategy?

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Customer Multi-channel Omnichannel Channel 274

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

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Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. This flexible architecture enables unrivaled time-to-market for the solutions customers crave.

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Consumer Omnichannel Retail Technology 275

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

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Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. That’s why more retailers are focusing on creating flexible and agile strategies that support their brick-and-mortar goals.

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Retail Omnichannel Social Media Consumer 290

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? This way, your customers always get accurate answers. Benefits of Omnichannel Customer Support.

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Omnichannel Live Chat Customer Social Media 148

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

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Omnichannel Marketing Shipping Shopify 146

Wiser

APRIL 26, 2022

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy.

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Customer Loyalty Omnichannel Customer Experience Improvements 146

Omnisend

JUNE 28, 2021

In fact, clothing brand Black Halo used automated emails that incorporated personalization as part of their marketing strategy. Black Halo’s ecommerce personalization strategy used automation to get $48 for each abandoned cart message, and $7.46 The results? for each SMS sent.

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Customer Loyalty eCommerce Customer Recommendation 151

Retail TouchPoints

DECEMBER 27, 2021

In 2021, Breckinridge Capital Advisors completed a program of engaging with retail sector issuers in the dollar store/general merchandise and aftermarket auto parts subsegments to learn about how they are responding to the threat of climate change while balancing their competitive strategies.

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Retail Supplies Customer Loyalty Consumer 357

Ecommerce Platforms

NOVEMBER 11, 2019

A retailer’s marketing bucket list needs to take in all the attributes needed to optimize customer satisfaction. That is to say, this strategy works exhaustively even for ecommerce retailers. . This guide puts into light a couple of handy tips to make your target customers be obsessed with your loyalty program.

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Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

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Customer Loyalty Retail Shipping Costs Financial Services 264

Optimizely

DECEMBER 18, 2018

Instead of only using the data you collect with your POS for your in-store loyalty program (for example, printing out reams of paper coupons at checkouts), you should use an analytics solution or platform like a B2C CRM to integrate it with the data you have on customers across the rest of your channels and marketing platforms.

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Marketing Customer Loyalty POS Point of Sale 225

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. Automated promotional planning tools can automatically determine the most effective strategy for each segment. A unique opportunity: promotions.

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Shipping Costs eCommerce Customer Loyalty Information 288

365 Retail

APRIL 8, 2025

Traditional loyalty programspoint systems, tiered rewards, and basic discountsare no longer enough to keep shoppers engaged. Consumers now expect personalised experiences, gamification, and real value in exchange for their loyalty. Heres how brands can create loyalty programs that genuinely work.

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Small Business Retail Retail Subscription Mobile Payments 52

Retail TouchPoints

JUNE 2, 2022

At its June 1, 2022 Investor Day, Levi Strauss and Co executives laid out an aggressive strategy to propel the company toward revenues of $9 to $10 billion by 2027, by doubling down on DTC and diversifying beyond denim. “We The company reaffirmed its expectations for fiscal 2022, with revenues expected to reach $6.4 billion this year.

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eCommerce Customer Loyalty Presentation Consumer 296

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. As omnichannel enablement becomes more prevalent, consumer demands are also increasing.

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Omnichannel Blog Merchant Services eCommerce 85