Fabric Blog

MARCH 21, 2025

Smooth order fulfillment, whether it’s the timely delivery of a product or quickly resolving a return, is pivotal in building brand loyalty and driving repeat business. Yet, order fulfillment in an omnichannel environment is not without its hassles. Your customers are everywhere. Here are some of the key advantages.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

Sporting Goods 94

Sporting Goods Customer Loyalty Customer Events 94

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? This way, your customers always get accurate answers. Benefits of Omnichannel Customer Support.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

MAY 10, 2024

Studies show that missing and inaccurate product information leads 49% of consumers not to purchase a given product or choose another — even if it has a higher price. A data management hub should not only be able to process the full range of data types but also explicitly deliver customers’ product requirements.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 108

Omnichannel Multichannel Payment Services Retail 108

Retail TouchPoints

SEPTEMBER 24, 2024

Marketers today have very little time to capture a consumer’s attention, which exasperates the need to reach that right customer with a hyper-relevant message in their precise moment of need. To do this, you need to start with thoroughly understanding your customer and their behaviors. Enter: Data-Driven Targeting.

Shopping Carts 290

Shopping Carts Marketing Customer Loyalty Travel 290

Retail TouchPoints

MARCH 13, 2023

The key themes provide important clues for online-only and omnichannel retailers alike as they look for a winning strategy during these uncertain economic times. What Loyalty? Over the past few years, one of the dominant strategies in retail has been to double down on customer loyalty.

Retail 246

Retail Omnichannel Shopping Carts Consumer 246

Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 12 to 12:30 p.m.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result?

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. As customer behavior changes, so must your targeted outreach strategies. Just how can they do that?

Customer Retention 264

Customer Retention Information Mobile Customer Loyalty 264

Retail TouchPoints

OCTOBER 17, 2023

32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call. So encourage your customers to start calling you again. Mike Murchison is CEO of Ada , a leading AI-native customer service automation company.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Optimizely

FEBRUARY 6, 2018

Personalized marketing isn’t just about effectively targeting your potential customers — it directly impacts your bottom line. According to a study by Accenture , personalization failure cost B2C businesses $756 billion in the US alone. Here’s how your customer data can better power truly personalized marketing efforts.

Marketing 277

Marketing B2C Customer Data Channel 277

BigCommerce

AUGUST 17, 2018

Build your omnichannel strategy for your target customer right now. . Get the study now. A study of 5,700 companies found that almost half failed to grow over the course of a decade. At Slice, we found that local pizzerias often have customer loyalty on their side. Want to increase revenue 10x?

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Smile.io

MARCH 13, 2023

They have been doing things differently ever since, including customer loyalty. Starbucks Rewards is often regarded as one of the best retail loyalty programs in existence and one of the most engaged among its members. In today’s competitive environment, just having a loyalty program is not enough.

Payments 94

Payments Payment Services Mobile Omnichannel 94

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 79

Customer Loyalty Customer Subscription Omnichannel 79

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Smile.io

APRIL 15, 2024

  PetSmart shows its commitment to fostering true brand loyalty once again by retroactively applying customers’ spending to their VIP status.  That is, ensuring customers can leverage the loyalty program online and in-store. A connected omnichannel loyalty experience that works in-store and online.   

Social Media 90

Social Media Gifts Shopify POS 90

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Ed Kowalski is Assistant VP for Retail Marketing at Sutherland.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

JANUARY 25, 2023

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Provide space for customers to create. One study found that UGC has 8.7X

Retail 230

Retail Sporting Goods Consumer Department Stores 230

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. Customer Lifecycle Manager James Neill added, “Mobile is the one channel that’s always with the customer, so it is integral to our omnichannel approach.

Mobile 98

Mobile Omnichannel Customer Loyalty Channel 98

RTP blog

AUGUST 23, 2019

Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. A Main Street presence is essential for specific retail categories, where visiting a local store to see, touch and feel is an important part of the customer journey and buying experience. Simplified returns processes.

Merchant Services 150

Merchant Services Marketing Shipping Costs Retail 150

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 134

eCommerce Recommendation Omnichannel Customer Data 134

Ecommerce Platforms

SEPTEMBER 1, 2022

Omnichannel: You can access a range of selling options with Shopify, selling online, through social media, in-store, and so much more. Ecommerce: Square will allow you to sell in a range of omnichannel environments, including through your own free-to-build online store. You can easily sell anywhere with the same dashboard.

POS 197

POS Payment Services lightspeed Payments 197

Optimizely

DECEMBER 5, 2017

As your customers move through their unique lifecycle stages, your ecommerce brand should engage with them at each step of the way. In our recent study , we found that customer lifecycle marketing is not a focus for most B2C marketers. However, many brands are not doing this at all. Automate messages in real-time.

eCommerce 150

eCommerce B2C eCommerce Marketing Channel 150

OrderDynamics

NOVEMBER 30, 2018

Are There Many Omnichannel Shoppers? How many customers are actively taking part in omnichannel? Recently, the Harvard Business Review studied 46,000 shoppers to gauge what impact (if any) omnichannel retailing had on their experience. Which just goes to show that there are many omnichannel shoppers out there.

Improvements 74

Improvements Omnichannel Retail Channel 74

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Improved brand reputation. Deliver a smoother B2B experience. Watch the Webinar.

B2B 146

B2B eCommerce Customer SEO 146

GetElastic

OCTOBER 5, 2017

That means somewhere in the background a system of record has to collect and consolidate customer purchase and intent data — no matter which touchpoint a sale has come through — then bring back a unified view of the customer to all touchpoints. This is important for two reasons. percent lower total cost of ownership, $1.5M

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

That means somewhere in the background a system of record has to collect and consolidate customer purchase and intent data — no matter which touchpoint a sale has come through — then bring back a unified view of the customer to all touchpoints. A 2015 study by IDC for Amazon revealed that organizations of all sizes are realizing “64.3

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

BigCommerce

FEBRUARY 1, 2018

The current state of ecommerce in omnichannel. Customers shop everywhere and anywhere –– and it’s important that your product be there so you can win the sale. According to a BigCommerce and Square study, high shipping costs are the number one reason for cart abandonment. Centralized Channel Management.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411