Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. Additionally, loyal customers spend up to 67% more than new customers.

Recommendation 191

Recommendation eCommerce Customer Loyalty Customer Retention 191

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. .

Customer Loyalty 81

Customer Loyalty Customer Games Multichannel 81

Wiser

JUNE 11, 2019

Other than price, these brands and retailers did so well with consumers because of the promotions and sales offered, ease of shopping, and easy returns and exchanges for online retailers. Loyalty Programs: Yes or No? Curious which loyalty programs work the best? appeared first on Wiser Retail Strategies.

Customer Loyalty 83

Customer Loyalty Customer Retail Shipping Costs 83

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

Retail TouchPoints

AUGUST 6, 2024

Emerging Ecommerce Brands Should Seek Inspiration from Temu, Shein and TikTok The true test of an online retailer is whether it has brand recognition and an established customer base.

eCommerce 278

eCommerce Social Media Fashion B2C 278

Kissmetrics

DECEMBER 18, 2020

With Shopkick, you can be assured of driving customer loyalty. As you probably know, customer loyalty is a major ingredient for growth, particularly in a competitive market. Today, Overstock is an online retailer that sells various products in almost every category via its merchant base.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. For creating a content asset that drove thought leadership, revenue and customer loyalty. Time Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Retail TouchPoints

MAY 10, 2024

Data management is a necessary part of a company’s digital strategy but is especially important for online retailers. As this data becomes product information and data-driven content that must answer customers’ questions, fulfill their desires, and lead to sales, better data makes all the difference.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

365 Retail

NOVEMBER 25, 2022

UK online retail businesses could increase their gross sales by up to £200 million during the 2022 Black Friday weekend (25th – 28th November) if failed payments are avoided, according to the latest analysis by BR-DGE ’s failed payments calculator.

Merchant Services 98

Merchant Services Payment Services Online Retail eCommerce 98

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Brett Weigl is SVP and General Manager, Digital, AI and Journey Analytics at Genesys.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

FEBRUARY 1, 2021

Other clients want to personalize the entire end-to-end experience at every touch point, and are achieving it by tying their commerce, customer service and marketing systems together in order to create a 360-degree view of their customer. Voice commerce. She is actively involved in the Chicago community as a Girl Scout Troop Leader.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

ecomdash

SEPTEMBER 10, 2020

We explain 5 ways online retailers can use Twitter to improve both customer loyalty and conversions. Want to use Twitter to boost your ecommerce business? The post Twitter for Ecommerce: 5 Ways to Turn Conversations into Conversions appeared first on Ecomdash.

eCommerce 143

eCommerce Customer Loyalty Online Retail Improvements 143

Retail TouchPoints

DECEMBER 2, 2021

Many businesses have spent the last year shoring up resources for online storefronts in order to meet consumer demand. Online retail is a main target for cyberattacks, and bad bots play a primary role. To prevent credential stuffing and other ATO attacks, online retailers need to use techniques such as advanced rate limiting.

eCommerce 264

eCommerce Payment Services Payments Cryptocurrencies 264

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

SEPTEMBER 12, 2022

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Bot traffic jumped 106% year-over-year in 2021. 2021 saw bot traffic grow 5.5 Let’s look at why.

Retail 294

Retail Beauty and Health eCommerce Customer 294

RetailMinded

DECEMBER 6, 2022

Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? It can be likened to a company’s journey from traditional brick-and-mortar stores to online retailing.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Groove

JULY 31, 2023

The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). Post Purchase flows focus on engaging with customers after they have completed a purchase.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Retail TouchPoints

OCTOBER 16, 2023

With the holiday shopping frenzy fast approaching, here are three ways for online retailers to maximize their collection of zero-party data during the Black Friday and Cyber Monday rush. Indeed, there’s a golden opportunity ahead for ecommerce brands to gather a wealth of insights directly from their shoppers.

Social Media 278

Social Media Consumer Information Marketing 278

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. If customers are not satisfied, 13% of them will tell 15 or more people they are unhappy. Supply management and logistics.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

MakeWebBetter

NOVEMBER 1, 2019

These leads prove to be your potential customers. The post 9 Ways To Boost Customer Loyalty Through Cart Abandonment Problems appeared first on MakeWebBetter. Your eCommerce business is definitely proceeding in the right direction if you’re getting heavy traffic and leads. However, getting leads doesn’t always imply […].

Customer Loyalty 60

Customer Loyalty Shopping Carts Customer Definition 60

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

MARCH 13, 2023

We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. What Loyalty?

Retail 246

Retail Omnichannel Shopping Carts Consumer 246

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Abandoned carts cost retailers as much as $136 billion in revenue annually.

Payment Services 264

Payment Services Cryptography Payments Improvements 264

lateshipment

FEBRUARY 14, 2020

Most eCommerce retail businesses leave no stone unturned to provide shoppers a stellar shopping experience until checkout. In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. Increased Customer Engagement. Proactive Delivery Issue Resolution in the Last Mile.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Digital Doughnut

MARCH 25, 2022

We’re constantly told that loyal customers are an asset, but look at research and you get a really keen sense of just how valuable they are. For instance, while just eight percent of customers in a typical online retail business may be repeat buyers, they account for a massive 40% of its turnover.

Customer Loyalty 52

Customer Loyalty Customer Online Retail Retail 52

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. Fieldwork took place between 4-8 March, 2021.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

365 Retail

DECEMBER 12, 2022

Return rates will unsurprisingly continue to cause headaches for retailers as nearly half (49%) of online shoppers have returned items in the past year and online returns were up 26.6% 3) Customers will demand more in return for their loyalty. in November 2022.

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Wiser

APRIL 26, 2022

The best way to address this is not to shift your focus entirely to eCommerce, but rather to improve the customer’s experience when they’re switching between online and in-store shopping. Or, discovering and experiencing a product in-store only to go home and make the final purchase online. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

365 Retail

MAY 1, 2024

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Immaculate IT support makes navigating the complexities of online business easier.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Groove

FEBRUARY 27, 2019

Although many online retailers consider factors like checkout page design, some overlook customer accounts and guest checkout during the purchase process. Not only does this encourage repeat customers, but it also encourages customers to make an account. After all, it's where you seal the deal and make the sale.

Customer 172

Customer BigCommerce Information Customer Loyalty 172

UpSellIt

AUGUST 15, 2024

As the leaves change and the air turns crisp, the fall season presents a golden opportunity for online retailers to ramp up their fall marketing strategies. Read on for effective fall marketing strategies for ecommerce retailers to increase conversions, build customer loyalty, and attract new customers during the fall season.

Marketing 138

Marketing Gifts Social Media Customer Loyalty 138

Retail TouchPoints

MARCH 14, 2023

Retailers Should Strive to Get Returns Back on the Shelf While the return rate for digital retailers has risen and fallen in the two decades since the channel gained prominence, it has always hovered around the 20% mark, according to Kieboom.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

lateshipment

DECEMBER 17, 2021

With an unprecedented surge in online orders during the holiday shopping season, along with freight constraints, warehouse capacity issues, and insufficient workers, there is expected to be an immense strain on shipping carriers to ensure timely delivery of holiday orders. The Impact of the Supply Chain Disruption on Customer Loyalty.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

BigCommerce

APRIL 18, 2018

Online retailers can take this to the next level by diving into rich user data that lets ecommerce businesses track more advanced KPIs at a behavioral level. For example, transactions are expected to be made by the highest engaging customers and visitors to your site. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

Retail TouchPoints

JUNE 3, 2021

While privacy advocates are happy, the threat to online retailers is an erosion of revenue and customer loyalty if they miss the mark in replacing ad tracking. Retailers have to earnestly find new ways to engage visitors using the data they have and reduce their reliance on third-party data.

Marketing 191

Marketing White Paper Social Media Mobile 191