Ecommerce Platforms

NOVEMBER 11, 2019

Even with a loyalty program in place, the competition is boundlessly growing. But do you want to make your target clients creep back to your retail store? Setting up an entrancing loyalty program is one engaging step a retailer can use to reach out to their most loyal customers in a gratifying manner. .

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

MARCH 13, 2023

We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. What Loyalty?

Retail 246

Retail Omnichannel Shopping Carts Consumer 246

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

Inflow Insights

JANUARY 24, 2022

It also focuses on building customer loyalty. Loyal customers decrease the cost of acquiring new customers while increasing the number and value of sales. They’re one of the most investments an online retailer can make, but they’re not always easy to find. How Do Social Media & Customer Loyalty Work?

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

Retail TouchPoints

AUGUST 6, 2024

Amazon has dominated the ecommerce landscape for over a decade and is on track to overtake Walmart as the largest retailer in the U.S. By understanding how these brands approach targeted advertising and sales tactics, legacy ecommerce retailers can modify their own strategies to achieve a higher level of customer engagement.

eCommerce 278

eCommerce Social Media Fashion B2C 278

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. Additionally, loyal customers spend up to 67% more than new customers.

Recommendation 191

Recommendation eCommerce Customer Loyalty Customer Retention 191

Wiser

JUNE 11, 2019

At Wiser, we were curious what were the major factors behind brand and retailer loyalty, so we turned to our network of smartphone-enabled shoppers. To begin, we wanted to know if online or in-store shopping was more popular among our mystery shoppers. Nike – 28 percent of respondents said Nike had the best online experience.

Customer Loyalty 83

Customer Loyalty Customer Retail Shipping Costs 83

365 Retail

NOVEMBER 25, 2022

UK online retail businesses could increase their gross sales by up to £200 million during the 2022 Black Friday weekend (25th – 28th November) if failed payments are avoided, according to the latest analysis by BR-DGE ’s failed payments calculator.

Merchant Services 98

Merchant Services Payment Services Online Retail eCommerce 98

Retail TouchPoints

DECEMBER 2, 2021

Many businesses have spent the last year shoring up resources for online storefronts in order to meet consumer demand. Online retail is a main target for cyberattacks, and bad bots play a primary role. A successful penetration of the site can affect customers and the retailer alike.

eCommerce 264

eCommerce Payment Services Payments Cryptocurrencies 264

Retail TouchPoints

MAY 10, 2024

Data management is a necessary part of a company’s digital strategy but is especially important for online retailers. As this data becomes product information and data-driven content that must answer customers’ questions, fulfill their desires, and lead to sales, better data makes all the difference.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Learn what your competition is doing.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. . Moving to the metaverse.

Customer Loyalty 81

Customer Loyalty Customer Games Multichannel 81

BigCommerce

NOVEMBER 13, 2017

In fact, it’s likely all of this year’s 19 most innovative ecommerce brands have your online channel activities beat in terms of impact on: Conversions. Customer Loyalty. Customer Lifetime Value. For creating a content asset that drove thought leadership, revenue and customer loyalty. Time Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. During today’s event, Zaius will share the Service-led Retail story on stage at 2pm.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

Kissmetrics

DECEMBER 18, 2020

With Shopkick, you can be assured of driving customer loyalty. As you probably know, customer loyalty is a major ingredient for growth, particularly in a competitive market. Today, Overstock is an online retailer that sells various products in almost every category via its merchant base.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

ecomdash

SEPTEMBER 10, 2020

We explain 5 ways online retailers can use Twitter to improve both customer loyalty and conversions. Want to use Twitter to boost your ecommerce business? The post Twitter for Ecommerce: 5 Ways to Turn Conversations into Conversions appeared first on Ecomdash.

eCommerce 143

eCommerce Customer Loyalty Online Retail Improvements 143

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Despite the intense competition, ecommerce business owners have an advantage over traditional retailers that own brick and mortar shops.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

OCTOBER 16, 2023

These high-traffic shopping events don’t just present retailers with a chance to catapult profits. During this critical sales period, brands can leverage the increase in customer engagement to collect the data that’s needed to forge deeper, more meaningful customer relationships today.

Social Media 278

Social Media Consumer Information Marketing 278

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

Retail TouchPoints

APRIL 19, 2021

Many retailers are already experiencing increased tariffs and supply chain snags , putting customer satisfaction at jeopardy. To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. The shockwaves presented by Brexit are now imminent.

Fulfillment 165

Fulfillment Supplies Retail Shipping Costs 165

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

RetailMinded

DECEMBER 6, 2022

The retail industry has been undergoing a period of digital transformation for some time now. But it seems to be picking up speed recently, with many retailers now experimenting with new technologies like chatbots and AR. It can be likened to a company’s journey from traditional brick-and-mortar stores to online retailing.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Retail TouchPoints

JANUARY 25, 2024

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Passkeys also relieve retailers from the responsibility of storing sensitive passwords.

Payment Services 264

Payment Services Cryptography Payments Improvements 264

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Fabric Blog

MARCH 21, 2025

In today’s retail world, customers expect convenience and a hassle-free experience. These scenarios can quickly lead to inventory discrepancies, delayed shipments, and a fractured customer experience without an integrated system. This is where the need for a unified system becomes evident.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. She wore it and the retailer got blasted with traffic.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Groove

JULY 31, 2023

The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). Post Purchase flows focus on engaging with customers after they have completed a purchase.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Wiser

APRIL 9, 2025

To effectively sway consumer decisions, brands and retailers must achieve a “decision point advantage” by gaining continuous understanding and control over the factors that influence purchases across both online and offline channels. As these losses accumulate, the need to act quickly and strategically becomes paramount.

Consumer 78

Consumer eCommerce Food and Beverages Channel 78

iVend

JANUARY 20, 2021

2020 was a difficult year for the world and offline retail in particular was hit hard. However, innovation didn’t stop evolving, online retail boomed more quickly than ever before and delivery infrastructure became super sophisticated. Here are our predictions on the tech trends that will shape retail in 2021.

Technology 98

Technology Small Business Retail Payment Services POS 98

MakeWebBetter

NOVEMBER 1, 2019

These leads prove to be your potential customers. The post 9 Ways To Boost Customer Loyalty Through Cart Abandonment Problems appeared first on MakeWebBetter. Your eCommerce business is definitely proceeding in the right direction if you’re getting heavy traffic and leads. However, getting leads doesn’t always imply […].

Customer Loyalty 60

Customer Loyalty Shopping Carts Customer Definition 60

Wiser

JUNE 26, 2018

There’s hope for the traditional, walk-in business in this fast-paced, tech-savvy era of retail. Many consumers and business owners are only choosing to see the 16 percent of brick and mortar retailers who are planning to decrease their locations within the year. This means that brand loyalty is vital in your store’s success. .

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

Korona

FEBRUARY 9, 2023

Clearly, opening a retail store is a challenging feat. What are the key tools for evaluating your retail performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. And more loyalty will lead to better sales.

Improvements 98

Improvements Payment Services POS Payments 98

Wiser

APRIL 26, 2022

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. There is a number of merchandising challenges that retailers are facing. As we move further into modern retail, many businesses are also implementing online merchandising strategies.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

RetailMinded

FEBRUARY 2, 2023

Last year, almost 17% of retail sales were returned, amounting to more than $760 billion, according to the National Retail Federation. A return doesn’t need to be the end of the customer relationship, but how it’s handled can make or break it. Retailers must focus on the post-purchase experience to create customer loyalty.

Retail 98

Retail Clothing Online Retail Shipping 98

365 Retail

MAY 1, 2024

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Immaculate IT support makes navigating the complexities of online business easier.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

BigCommerce

APRIL 18, 2018

The most successful ecommerce and retail businesses are metrics obsessed. This is beneficial for retail sellers because you can track orders in BigCommerce’s control panel. Online retailers can take this to the next level by diving into rich user data that lets ecommerce businesses track more advanced KPIs at a behavioral level.

Download 418

Download eCommerce Social Media Shopping Carts 418