Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. Harnessing its capabilities while remaining vigilant about its pitfalls is the way forward.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

365 Retail

NOVEMBER 25, 2022

UK online retail businesses could increase their gross sales by up to £200 million during the 2022 Black Friday weekend (25th – 28th November) if failed payments are avoided, according to the latest analysis by BR-DGE ’s failed payments calculator.

Merchant Services 98

Merchant Services Payment Services Online Retail eCommerce 98

Groove

JULY 31, 2023

The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). Studies estimate that eCommerce brands lose $18 billion in revenue annually due to cart abandonment.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Retail TouchPoints

SEPTEMBER 12, 2022

Almost 30% of online retail traffic is now bots. And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. But few retailers realize how important fairness is for loyalty. Let’s look at why.

Retail 294

Retail Beauty and Health eCommerce Customer 294

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

MARCH 13, 2023

We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. What Loyalty?

Retail 246

Retail Omnichannel Shopping Carts Consumer 246

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

Digital Doughnut

MARCH 25, 2022

We’re constantly told that loyal customers are an asset, but look at research and you get a really keen sense of just how valuable they are. For instance, while just eight percent of customers in a typical online retail business may be repeat buyers, they account for a massive 40% of its turnover.

Customer Loyalty 52

Customer Loyalty Customer Online Retail Retail 52

BigCommerce

APRIL 18, 2018

Online retailers can take this to the next level by diving into rich user data that lets ecommerce businesses track more advanced KPIs at a behavioral level. For example, transactions are expected to be made by the highest engaging customers and visitors to your site. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

Retail TouchPoints

MARCH 14, 2023

Retailers Should Strive to Get Returns Back on the Shelf While the return rate for digital retailers has risen and fallen in the two decades since the channel gained prominence, it has always hovered around the 20% mark, according to Kieboom. A study by Appriss Retail and the National Retail Federation estimated that 10.4%

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

UpSellIt

AUGUST 15, 2024

As the leaves change and the air turns crisp, the fall season presents a golden opportunity for online retailers to ramp up their fall marketing strategies. Read on for effective fall marketing strategies for ecommerce retailers to increase conversions, build customer loyalty, and attract new customers during the fall season.

Marketing 138

Marketing Gifts Social Media Customer Loyalty 138

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. What’s the Point of Loyalty? How 1-800-FLOWERS Boosts Shopper Loyalty with Data & Analytics. Listen to the session on demand.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Kissmetrics

MARCH 23, 2018

online retail sales. Even some of the other biggest retail giants in the world have a tough time competing against Amazon. This might mean that you focus on curating products that meet customer demands rather than trying to be ultra-competitive on product pricing.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Ecommerce Platforms

MARCH 15, 2023

This is a huge reduction from the costs often suggested by online retailers. RetailDive ) Most consumers rank fast and free shipping as equally important When asked whether they’re more likely to make a purchase as a result of free shipping or faster delivery options, most customers rank the two concepts as equally important.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

365 Retail

DECEMBER 16, 2021

Retailers could be shutting down huge revenue streams due to poor shopping sign-up processes, a study from the passwordless multi-factor authentication (MFA) provider Beyond Identity has revealed. . The results show that bad experiences at checkout do not just cost retailers a single sale but could erode customer loyalty.

Shopping Carts 52

Shopping Carts Customer Loyalty Online Retail Retail 52

Fabric Blog

MARCH 21, 2025

These scenarios can quickly lead to inventory discrepancies, delayed shipments, and a fractured customer experience without an integrated system. With better inventory allocation, retailers can prevent stockouts, minimize overstocking, and deliver a smoother customer experience.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

BigCommerce

MARCH 23, 2017

With Google continuing to lead the industry in web (and paid) search, and Facebook continuing its powerhouse status as first-party data collector –– these two tech giants offer online businesses visibility and targeting that’s unparalleled elsewhere on the web. Here’s how one Google Shopping executive recommends retailer’s use AdWords.

PPC 408

PPC BigCommerce Recommendation Apparel 408

Wiser

NOVEMBER 1, 2018

The easiest way to prevent future MAP violations is to stop distribution to that retailer. However, this tactic doesn’t work so well if that retailer is named Walmart. Amazon is projected to collect nearly 50 percent of all online retail spend in the U.S. Retailers don’t just violate MAP for no reason at all.

Retail 79

Retail Customer Loyalty Definition Online Retail 79

iVend

JANUARY 20, 2021

However, innovation didn’t stop evolving, online retail boomed more quickly than ever before and delivery infrastructure became super sophisticated. Here are our predictions on the tech trends that will shape retail in 2021. Cloud-Based POS The hottest trend in POS technology currently is the cloud-based POS.

Technology 98

Technology Small Business Retail Payment Services POS 98

Lemonstand

MAY 17, 2018

A 2016 study from Hitwise Retail 500 noted that visits to subscription box websites grew almost 3,000% from 2013 to 2016, representing tremendous opportunity for both brick-and-mortar retailers and traditional eCommerce. Customer loyalty. Traditional Retail with Subscription Options.

Subscription 49

Subscription Online Retail Retail Beauty and Health 49

ESW

SEPTEMBER 1, 2023

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. American consumers spent an astounding $1.29 Decreased Profit Margins There is more to the returns process than simply bringing the product back to the warehouse.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Optimizely

JULY 31, 2018

Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand. But it all starts with a great customer experience. In this episode, find out why the first 100 days of the customer relationship are the most crucial. The Amazing Seller Podcast.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Sign up for our weekly newsletter.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

BigCommerce

NOVEMBER 2, 2017

This post will teach you exactly how to do that, subsequently increasing sales, revenue, and customer loyalty. How to Drive Ecommerce Traffic and Convert Customers. How to Drive Traffic to Your Online Store. In the online retail world, traffic is the foundation of your brand’s success.

eCommerce 420

eCommerce Social Media BigCommerce Mobile 420

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

RetailMinded

JANUARY 29, 2021

This year, with online shopping on the rise, a huge increase in holiday returns are expected to follow, so it’s no surprise that 70% of firms are worried about the growing impact of returns on their bottom line, according to a Brightpearl study. Eliminate Friction From The Return Process . Analyze Why You’re Getting Negative Reviews.

Merchant Services 92

Merchant Services Retail Social Media eCommerce 92

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Launch or ramp up a rewards program. shoppers tried a new brand.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

retailnext

NOVEMBER 15, 2020

Before the match, Alekhine studied Capablanca’s style, memorizing every published game that Capablanca had previously played. Next-generation retailers—those that will thrive in the modern-retail environment—will combine traffic, point-of-sale, third-party demographics, customer-loyalty, and other forms of data to create winning strategies.

eCommerce 98

eCommerce Retail Games Point of Sale 98

eCommerceFuel

MAY 24, 2021

Online sales reached nearly $800 billion — 32% higher than the previous year. Most experts agree that the face of online retail has been forever changed by shifts in both the online shopping mindset and technology introduced in 2020. And yet, study after study shows that this strategy is flawed in so many ways.

eCommerce 58

eCommerce Social Media Small Business Retail Customer Loyalty 58

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. Subscriptions Build Up Customer Loyalty. In 2021, U.S.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

DECEMBER 15, 2020

Better customer expectation management and needs assessment. Also, polished interactions in all communication channels are the foundation for an excellent customer experience. An AI-driven chatbot is an “employee” who can work tirelessly and has the ability to offer 24-hour service.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

OrderDynamics

APRIL 23, 2019

Dropshipping is an important and growing part of the retail ecosystem. Forrester Research believes that online retail in the U.S. They also estimated that by the end of 2017, 23% of online sales would be fulfilled using the dropshipping option. In this case the retailing brand. Dropshipping Product Lever.

Shipping Costs 61

Shipping Costs eCommerce Merchant Services Retail 61

Kibo

MAY 14, 2014

Pioneering brands and retailers view the shifting landscape as an opportunity to break ahead of the pack and reap the rewards. According to Forrester, online retail sales accounted for almost 9% of the $3.2 trillion total retail market in 2013 and are expected to grow at a compound annual rate of nearly 10% through 2018.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

OrderDynamics

APRIL 25, 2019

BOPIS: In-Store Experience – What 300 Retail Visits Taught Us. Unlike any other study yet, it examines the total BOPIS ( buy online pickup in-store ) journey from a customer viewpoint. Three hundred complete online purchases, and in-store experiences were taken. It can be an opportunity to engage customers.

Retail 57

Retail Management Customer Loyalty Technology 57

Kibo

DECEMBER 14, 2021

This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience. Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Omnisend

JANUARY 8, 2024

Here are some tips to make your loyalty program effective: Make it easy for customers to sign up Create a space for customers to share their thoughts and preferences. Rewards from loyalty and referral programs drive repeat purchases. You can send post-purchase emails and drip campaigns based on customer data and behavior.

Customer 89

Customer Customer Retention Social Media X-cart 89