Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

Retail TouchPoints

JANUARY 6, 2025

Building Resilience for the Future The complexity of navigating the return of tariffs underscores the importance of adopting proactive strategies that strengthen supply chain networks and foster deeper customer loyalty. Nearshoring production can reduce logistical risks and tariffs.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Its simplicity works for the retailer and customer alike. It’s reckoned that nearly 4.5

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

lateshipment

MARCH 25, 2025

and support your claims with photos and customer testimonials. Consider pushing incentives such as loyalty programs, promotions, and discounts at this stage to encourage your customers to purchase from your store. Additionally, facilitate an easy comparison of your offerings with your competitors as well.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Nonetheless, it is even more essential that ecommerce business owners and managers operate within their circle of competence. Shopper analysis.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

JULY 19, 2024

Further risk to companies’ bottom line exists when retailers cannot reach consumers to schedule and confirm deliveries, resolve support issues, upsell services, manage payments and other day-to-day transactions. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

lateshipment

MARCH 15, 2025

What is Post-Purchase Experience The post-purchase experience refers to the activities you undertake and the interaction you have with your customers after they have purchased from your platform. After-Sales Service No, this is not the same as customer support.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Optimizely

DECEMBER 21, 2017

A customer could buy from a number of key retailers, including FreshDirect, Subway, and The Cheesecake Factory. How can contextual commerce improve loyalty? Contextual commerce can have a major effect on customer loyalty for ecommerce organizations. Invest in omnichannel commerce and payments.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

APRIL 17, 2023

With refreshed apps, streamlined loyalty programs and experimental presences in-store and in the metaverse, retailers have gone above and beyond to entice and retain customers. The challenge now is to create an environment that improves customer loyalty, increases basket size and encourages brand advocacy.

Specialty Retailers 276

Specialty Retailers Payment Services Retail Outdoor 276

Retail TouchPoints

JULY 8, 2022

For shoppers, BNPL is a seamless payment method that helps break up their purchases into several installments, bringing more cash flow and budgeting flexibility. Merchants offering BNPL services experience an average of 20% to 30% higher conversion rates and a 30% to 50% increase in average ticket size. Empower Your Customers.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

Ecommerce Platforms

JUNE 14, 2018

If you've ever wondered whether or not you're leaving money on the table with your current payment gateway, the answer is probably yes. The world of online payments is rather cluttered and filled with complicated information that makes it difficult for you to understand which rates are best for your company. The Fee Management Engine.

Payment Services 135

Payment Services Merchant Services Payments PayPal 135

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. Keeping Up with State Compliance. Here are a few recommended next steps: Consult with your internal legal and compliance departments.

Gifts 277

Gifts Payment Services Payments Multi-channel 277

Retail TouchPoints

FEBRUARY 26, 2024

Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. Companies must demonstrate value for customers by creating more useful technology and productive, data-driven digital experiences.

Improvements 317

Improvements Payment Services Consumer Banking 317

BigCommerce

AUGUST 17, 2018

Before anything else, you need to answer the following questions: Who are your primary customers? For Tahnee Elliott, identifying and servicing her primary market was especially easy. Being in a college town, we have a lot of transient customers who go home during the summers and holidays,” she said.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Ecommerce Platforms

FEBRUARY 25, 2019

If so, Recharge Payments could be the solution for you. Subscriptions work well if you provide products that customers need to reorder regularly. It also comes in handy when you offer a service that customers use repeatedly. Customers who subscribe here want to gain exclusive access to your products. Sounds good?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

SEPTEMBER 15, 2021

PetSmart has joined the growing ranks of retailers offering buy now, pay later (BNPL) services through a new partnership with Afterpay. The use of BNPL services in the first half of 2021 grew 88% compared to 2019, according to the Adobe Digital Economy Index , and Juniper Research projected that the total number of BNPL users will exceed 1.5

Merchant Services 262

Merchant Services Payment Services PayPal Retail 262

Retail TouchPoints

AUGUST 3, 2022

Also known as a point-of-sale loan, BNPL splits a purchase into multiple equal payments, with the first payment usually due at checkout and subsequent payments billed to a credit or debit card. And there are a lot of consumers that use it: 56% of Americans have used a BNPL service, up almost 50% in just one year.

Payment Services 277

Payment Services PayPal Electronics Games 277

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

iVend

FEBRUARY 21, 2025

As a retailer, you rely on your POS technology for store operations, and you may well have an Enterprise Resource Planning (ERP) system as well or be considering one. Read how our clients have streamlined their operations. iVend’s Retail Management Solution iVend has out-of-the-box connectors for every ERP in the market.

Payment Services 52

Payment Services POS Operations Retail 52

lateshipment

MARCH 16, 2025

Your brand reputation takes a huge hit, customer churn rate hits the roof, and staying ahead of competitors becomes next to impossible (Uff ) Worry not! save on shipping costs, and improve customer loyalty. Meanwhile, make sure YOU send the customer a replacement or a refund with a sincere apology.

Shipping Costs 130

Shipping Costs Payment Services Document Shipping 130

Ecommerce Platforms

NOVEMBER 6, 2017

Sure, you'll find customers who keep coming back, but nothing like you would get with your own VIP or loyalty program. The key to the whole loyalty game is recurring income. You lock in your faithful customers for those monthly payments, then hope that they order additional items along the way.

Customer Loyalty 146

Customer Loyalty Payments Customer eCommerce 146

Groove

JUNE 16, 2023

Streamlining the Checkout Process: Simplifying the Path to Conversion A seamless and streamlined checkout process is a crucial component of optimizing conversions in the world of eCommerce. The Solution: Minimize Steps and Offer Guest Checkout Critically evaluate your checkout process and identify areas where you can minimize steps.

Merchant Services 313

Merchant Services Payment Services eCommerce Shipping Costs 313

Retail TouchPoints

SEPTEMBER 13, 2023

Finding the Right Solution for Chargebacks The expense and complication caused by the chargeback process make it essential that retailers take steps to prevent them, otherwise profits will be impacted by attrition and transaction costs. Tackling issues that affect the overall customer experience is crucial. billion per year.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

SEPTEMBER 13, 2024

One retailer has recently come under scrutiny for its automated payment technologies across storefronts, leading experts and consumers to question just how intelligent their smart stores are. And from an enterprise perspective, smart stores have the potential to improve customer loyalty, enhance operations and increase revenue.

Payments 287

Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 312

Mobile Payments Payment Services Retail 312

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

Optimizely

OCTOBER 22, 2020

Loyalty programs have come a long way since Betty Crocker first introduced its box top coupons in 1929, ushering in a new era of modern customer loyalty. Today, brands no longer have to be retail icons or superpowers to be able to launch loyalty programs.

Payments 367

Payments Customer Loyalty Customer Retention Payment Services 367

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Ecommerce Platforms

MARCH 14, 2022

The pandemic laid bare the problems with the conventional checkout process, and companies began looking at more efficient, and more hygienic, ways to process payments. With features like Shopify Payments, the platform makes it very easy for businesses to manage transactions and finances with relative ease. Go to the top.

POS 197

POS Payment Services Mobile Payments 197

Retail TouchPoints

DECEMBER 2, 2021

Botnets, or interconnected devices running bot software, pose a threat to website operators. By flooding a website with incoming traffic, botnets are able to carry out distributed denial of service (DDoS) attacks. Watch Your Payment Systems. Bots are “Stuffing” Credentials.

eCommerce 264

eCommerce Payment Services Payments Cryptocurrencies 264

Fabric

AUGUST 8, 2023

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. What is Order Management? What is an order management system (OMS)?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

DECEMBER 16, 2022

A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages. It computes sales totals, handles payments, monitors inventory, collects company data and much more.

Technology 278

Technology Payment Services Retail POS 278