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Retailers’ Guide to Customer Loyalty in an Inflation-Hit Omnichannel Market

RETAIL MANAGEMENT SOFTWARE

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

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eCommerce Content Marketing: Here's What's New

Groove

Here, we'll explore strategies for content marketing for eCommerce that can help boost your revenue (and your relationships with your customers). By automating customer service and offering personalized upselling, many brands are taking advantage of AI interactions with customers.

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How Contextual Commerce Improves Customer Loyalty

Optimizely

Contextual commerce allows consumers to purchase products from wherever they are, at any given moment — while reading a news article, on social media, via a chatbot, in a search engine, and so on — without having to stop what they are doing, go to your website, app or even brick-and-mortar store to carry out that transaction.

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If You Want to Succeed in High-Heat Retail, Bake Fairness into the Experience

Retail TouchPoints

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

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The Best Cheap POS System for 2022

Ecommerce Platforms

A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment. Payment processing: Ensure your point of sale is ready to take payments in a range of different formats, from contactless Apple Pay and Google Pay, to PayPal.

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Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game?