Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Why is experiential retail having a moment? To help, retailers are transitioning to edge computing.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

SEPTEMBER 8, 2020

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways.

Customer Loyalty 298

Customer Loyalty Gifts Events Channel 298

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. That covers the front end, but what about the backend?

Customer Loyalty 258

Customer Loyalty Recommendation Supplies POS 258

Retail TouchPoints

JANUARY 13, 2021

The credit cards will closely connect with Walgreens’ new myWalgreens customer loyalty program, which launched in November 2020. Eligible customers will be able to use the Walgreens credit card for purchases at more than 9,000 Walgreens stores, Walgreens.com and via the Walgreens mobile app.

Financial Services 179

Financial Services Point of Sale Customer Loyalty Mobile 179

Retail TouchPoints

FEBRUARY 17, 2021

This type of one-to-one proactive outreach about highly relevant topics is effective in driving return visits and sales of high-margin full-price items. Reward Your Most Loyal Customers. Loyalty programs offer another tool to track buying behavior and gather customer data while also driving additional revenue.

Customer Data 292

Customer Data Marketing Customer POS 292

Retail TouchPoints

JULY 12, 2023

Your favorite store would recognize you when you walk in and already know your preferences (perhaps through information provided for a customer loyalty program), so you’d get an experience customized for you. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

AUGUST 3, 2022

Also known as a point-of-sale loan, BNPL splits a purchase into multiple equal payments, with the first payment usually due at checkout and subsequent payments billed to a credit or debit card. It expands potential customer base. • It can lead to customer loyalty. It drives order value. It’s widely available. •

Payment Services 277

Payment Services PayPal Electronics Games 277

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

Ecommerce Platforms

JULY 9, 2022

Manage inventory across multiple sales channels and locations. Customer loyalty programs with distinct customer profiles. Tracking for cash flow, sales, finance, and product use, as well as other reports. However, you’ll need to consider their fees in conjunction with the cost for your point of sale system.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

JULY 3, 2023

Cloud architecture is built to support functions like mobile customer loyalty programs, inventory management tools, personalization capabilities and even point-of-sale. And these functions can be seamlessly incorporated across touch points.

Consumer 275

Consumer Omnichannel Retail Technology 275

Korona

MARCH 4, 2023

A point of sale (POS) system is essential to any successful retail business. It’s what facilitates transactions with customers, helping you to improve operational efficiency and provide a better customer experience. There’s no one-size-fits-all answer when considering the cost of a point of sale system.

Point of Sale 52

Point of Sale Payment Services Payments Merchant Services 52

Retail TouchPoints

DECEMBER 16, 2022

With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales. A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

MARCH 31, 2023

The key advantage is that it offers a wide range of automated capabilities such as digital card usage, points conversion, retail vouchers, loyalty programs and buy now, pay later features. Loyalty Programs Loyalty programs are a big attraction, especially if they are tiered and multi-faceted. It’s reckoned that nearly 4.5

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

POS 237

POS Retail Information Consumer 237

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Rather than having fragmented or isolated data across different stores, warehouses, or sales channels, a centralized database ensures that every bit of information—such as inventory, sales data, customer details, and vendor records—is stored in one unified system. Key Benefits of a Centralized Database for Retailers 1.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

GetElastic

OCTOBER 27, 2021

A strong performer with a robust product offering including fraud detection, point of sale, alternative payment options (like Venmo and PayPal consumer accounts) and financing options such as BNPL (Buy Now Pay Later). Square offers value-adds for additional fees such as customer loyalty programs and appointment scheduling.

Payment Services 148

Payment Services Payments Merchant Services PayPal 148

Retail TouchPoints

SEPTEMBER 13, 2024

Retailer employees can also benefit from advanced in-store capabilities, particularly smart devices that allow them to track supply chain updates and search for products when assisting customers. And from an enterprise perspective, smart stores have the potential to improve customer loyalty, enhance operations and increase revenue.

Payments 287

Payments Payment Services Retail Omnichannel 287

Korona

FEBRUARY 15, 2022

A point of sale system used to be a cash register that simply took account of the sales of the day and organized the bills into sections. The current main function of point of sale systems remains the same. – Point of Sale Components. Which Point of Sale Product Is Best For Your Business?

Point of Sale 52

Point of Sale Payment Services POS Payments 52

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Mi9

DECEMBER 4, 2024

For example, an associate might suggest complementary products based on past purchases, boosting customer engagement and increasing the likelihood of repeat business. This personalization not only improves the immediate retail customer experience but is also key to building customer loyalty over time.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty.

Payment Services 278

Payment Services Retail POS Operations 278

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Building customer loyalty requires a strong relationship based on trust. So how can liquor stores build customer loyalty to increase their sales? Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Go to the top.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

Payment Services 150

Payment Services PayPal Payments Point of Sale 150

lateshipment

MARCH 7, 2025

If we were to define it in the simplest way possible, post-purchase engagement is every interaction that a customer has with your brand after they’ve made a purchase. Every communication that you initiate after the point of sale can be called post-purchase engagement.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Get this – it’s not just about flash sales and points programs. Let’s transform those sales receipts into stories of connection and cause – game on, retail rockstars! Now hold up, what’s this move management deal?

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Retailers must enhance in-store experiences to attract and retain customers.

Customer Loyalty 52

Customer Loyalty Payment Services Customer Multi-channel 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

The ability to search for products from anywhere in the store when customers are looking for something will enhance the customer experience and benefit your store chain in several important ways. For starters, your sales staff won’t have to go to the front of the store every time a customer asks a question about a product.

Payment Services 97

Payment Services POS Mobile Operations 97

Optimizely

FEBRUARY 13, 2018

Customer service data like open tickets or resolved issues. Point-of-sale transactions in-store. With ALL your customer data in one location, you can start to truly understand how your customers buy, what they like, and how they prefer to communicate with your brand. Website data across devices including mobile.

B2C 170

B2C Marketing Customer Data eCommerce Platforms 170

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. Fieldwork took place between 4-8 March, 2021.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

OCTOBER 4, 2023

This is an opportunity for brands to really tell their story , not just through point-of-sale and endcap activations, but to really get some storytelling in there as well and creatively engage with consumers.” trillion in lost revenues.

Retail 292

Retail Consumer Shopping Carts Technology 292

Ecommerce Platforms

SEPTEMBER 1, 2022

Finding a Point of Sale system that’s both affordable and feature rich is a crucial task. A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment.

POS 197

POS Payment Services lightspeed Payments 197

Ecommerce Platforms

APRIL 5, 2022

Intended for the modern and flexible world of commerce, a Point of Sale for your iPad can save you a lot of stress and money as a business owner. Shopify POS Review (Apr 2022): Is it the Best Point of Sale System & Retail POS? This point of sale system is particularly useful for tracking employee information too.

POS 104

POS lightspeed Payment Services Point of Sale 104

Wiser

NOVEMBER 29, 2023

They aim to encourage these entities to stock more of the product, allocate more shelf space, or promote it more vigorously to customers. Tactics often include bulk buying discounts, rebates, or incentives like free point of sale displays. These techniques encourage consumers to buy more or choose one brand over another.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

RetailMinded

MARCH 10, 2022

While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. Brand health includes customer loyalty, the consumer experience journey and customer connectivity.

POS 98

POS eCommerce Fulfillment Payment Services 98