RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Salsify

JANUARY 2, 2024

If you want to build customer loyalty, nailing your product recommendation emails is crucial. This means getting a little more creative than the conventional “Products Recommended for You” email copy.

Recommendation 158

Recommendation Customer Loyalty Customer eCommerce 158

Retail TouchPoints

DECEMBER 25, 2024

This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season. Changing the return process can improve customer satisfaction, increase brand loyalty and boost sales.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Personalized Customer Experiences Customers today expect a personalized shopping experience.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Optimizely

JUNE 20, 2019

One way you can do that is with personalized product recommendation campaigns. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more. How to create a product recommendation campaign.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

Retail TouchPoints

SEPTEMBER 22, 2022

If someone constantly goes into a store that doesn’t carry their size, or is met with styles that aren’t really considered “on-trend” wherever they live, it’s more than likely that they won’t return. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. All in all, localization is key.

Customer Loyalty 310

Customer Loyalty Social Media Customer Experience Customer 310

Retail TouchPoints

OCTOBER 29, 2021

With the help of conversational AI, customers could interact with these digital agents 24/7, seek information in real time and track orders without the need for human intervention. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. trillion at the end of 2019.

Customer Loyalty 258

Customer Loyalty Recommendation Supplies POS 258

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Retailers are moving faster than ever to adopt technology that drives business success.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JUNE 13, 2024

Fast-forward to today, and grocers have a fresh opportunity to reclaim customer loyalty by leveraging these expectations and focusing on what customers really want: great deals, a seamless shopping experience through technology and product selections that match their personal preferences.

Food and Beverages 269

Food and Beverages Marketing Mobile Customer Loyalty 269

Retail TouchPoints

MARCH 20, 2024

Conversational commerce gained popularity when one-click online shopping rose and brands were losing face-to-face customer interaction but still wanted to create an intimate and personalized consumer experience. In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty.

Small Business Retail 277

Small Business Retail Recommendation Consumer Customer Data 277

Retail TouchPoints

SEPTEMBER 11, 2024

The traditional argument for customizing a purchase experience goes like this. Customer loyalty improves when retailers use customer preference data to customize a buying experience. Did a fashion trend shift opinions about 1980s garb? When the weather changes, people’s needs change. Did the weather change?

Customer 272

Customer Shopping Carts Social Media Recommendation 272

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Frontline sellers hold powerful influence over customer purchasing behavior. Still, these influencer recommendations do not come cheap. So what’s the plan?

Retail 289

Retail Recommendation Games Consumer 289

Retail TouchPoints

DECEMBER 27, 2021

In one case, the company’s Chief Sustainability Officer is working with a consultant that recommends strategies to achieve energy efficiency. Certain retailers are especially sensitive to this trend based on who their consumers are and their willingness to pay a premium in pursuit of sustainability principles.

Retail 357

Retail Supplies Customer Loyalty Consumer 357

Retail TouchPoints

SEPTEMBER 21, 2023

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Optimizely

DECEMBER 18, 2018

If you’re not sure how to do that, you can use a technique known as identity resolution , which allows you to track your buyers across different channels, devices, and platforms, and unify this under one customer ID. How can in-store data help improve customer loyalty? Cross-sell and up-sell. Personalized communications.

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

Retail TouchPoints

MAY 1, 2024

Tailoring the shopping experience to individual preferences, like offering personalized product recommendations and customized promotions, is a psychological strategy that makes customers feel valued and understood, leading to a positive brand perception. Customers become invested in earning rewards and badges.

Technology 312

Technology Arts Payments Customer Loyalty 312

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Customer Experience Enhancement : Utilizing digital tools to personalize interactions and improve convenience, such as through chatbots, virtual fitting rooms, and personalized recommendations. Agile Operations : Adopting flexible business models and processes that can quickly adapt to market changes and customer demands.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Loyalty must adjust to meet those evolving consumer expectations.

Travel 243

Travel Clothing Technology Customer Loyalty 243

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

AUGUST 24, 2023

All that spending will deliver a treasure trove of data for marketers and ecommerce managers to spot trends, buying patterns and other “in-the-moment” factors. Generative AI captures customer activity that can be combined with a retailer’s own zero-party data to create compelling, personalized shopping experiences and marketing campaigns.

B2C 246

B2C Toys Social Media Accessories 246

Retail TouchPoints

AUGUST 6, 2024

Both leverage user data and past purchases to present each customer with a personalized shopping catalog. TikTok’s business model is also founded on an algorithm that is inherently personalized, adapting content recommendations based on users’ every action.

eCommerce 278

eCommerce Social Media Fashion B2C 278

Retail TouchPoints

MARCH 18, 2022

They are well-positioned to boost customer loyalty among their eco-conscious consumers, as well as potentially attract new shoppers. A logical next step is for merchants to educate themselves about the sustainability of the brands and items they sell, particularly in the apparel space.

Apparel 312

Apparel Consumer Retail Fashion 312

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Commerce apps in particular stand to gain from gamification strategies.

Retail 317

Retail Customer Loyalty Games Reference 317

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

This allows retailers to: Personalize Marketing and Promotions: With a unified view of customer preferences, retailers can send personalized offers, product recommendations, and targeted promotions to specific customer segments.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

BigCommerce

FEBRUARY 1, 2018

I also browse additional recommended or related keywords and find a whole new group of terms I should also target. We have been fortunate in that we identified early on the key search terms that brought customers to out website and ultimately fine tuned our SEO and Google AdWords campaigns to accurately reflect these search terms.

Marketing 354

Marketing Social Media eCommerce Arts 354

Wiser

APRIL 9, 2025

Delayed Response to Market Changes: When data is not shared across channels, the lag time in communication can slow down the response to market trends or consumer feedback. This broader overview facilitates strategic category-level adjustments, enabling timely responses to market trends without the noise of daily price fluctuations.

Consumer 78

Consumer eCommerce Food and Beverages Channel 78

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. .

Customer Loyalty 80

Customer Loyalty Customer Games Multichannel 80

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. It refers to extremely large data sets that may be analyzed to reveal patterns and trends in human behavior. increase in profits.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

FEBRUARY 1, 2018

Staying on top of industry information, government regulations, ecommerce best practices and marketing trends is key to your success. So, I went out to the ecommerce experts and influencers and asked them: what blogs and publications do you recommend? meditation, which Krista Tippett would also recommend!).

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. The data educates consumers on their running styles and provides individual product recommendations.

Payment Services 165

Payment Services Shipping Costs Sporting Goods Retail 165

Retail TouchPoints

SEPTEMBER 18, 2023

Additionally, new functionality in the Amazon Seller Wallet will allow sellers to not only manage the money they make on Amazon but pay their vendors directly (rather than first transferring the money to a bank).

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321