Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Optimizely

JUNE 20, 2019

One way you can do that is with personalized product recommendation campaigns. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more. How to create a product recommendation campaign.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. .

Customer Loyalty 80

Customer Loyalty Customer Games Multichannel 80

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Personalization and Customization Personalization is no longer a luxury; it’s an expectation.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Retail TouchPoints

SEPTEMBER 11, 2024

The traditional argument for customizing a purchase experience goes like this. Customer loyalty improves when retailers use customer preference data to customize a buying experience. Did a fashion trend shift opinions about 1980s garb? When the weather changes, people’s needs change. Did the weather change?

Customer 270

Customer Shopping Carts Social Media Recommendation 270

Retail TouchPoints

JUNE 13, 2024

Fast-forward to today, and grocers have a fresh opportunity to reclaim customer loyalty by leveraging these expectations and focusing on what customers really want: great deals, a seamless shopping experience through technology and product selections that match their personal preferences.

Food and Beverages 268

Food and Beverages Marketing Mobile Customer Loyalty 268

Retail TouchPoints

MARCH 20, 2024

Conversational commerce gained popularity when one-click online shopping rose and brands were losing face-to-face customer interaction but still wanted to create an intimate and personalized consumer experience. In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty.

Small Business Retail 277

Small Business Retail Recommendation Consumer Customer Data 277

Sailthru

JANUARY 19, 2023

It’s factors like these that are why we have commissioned our fourth consecutive annual study, surveying over 6,000 global consumers to find out the trends and attitudes in personalization, privacy, messaging, advertising, brand loyalty and the rising cost of living. Earning this customer loyalty demands more than just rewards.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Retail TouchPoints

OCTOBER 29, 2021

With the help of conversational AI, customers could interact with these digital agents 24/7, seek information in real time and track orders without the need for human intervention. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. trillion at the end of 2019.

Customer Loyalty 257

Customer Loyalty Recommendation Supplies POS 257

Retail TouchPoints

SEPTEMBER 22, 2022

If someone constantly goes into a store that doesn’t carry their size, or is met with styles that aren’t really considered “on-trend” wherever they live, it’s more than likely that they won’t return. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. All in all, localization is key.

Customer Loyalty 310

Customer Loyalty Social Media Customer Experience Customer 310

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Consumer Behavior Trends in 2024 Card-linked offers are not new, but it looks like their time has finally arrived because they strongly align with the latest consumer preferences.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

Retail TouchPoints

SEPTEMBER 21, 2023

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. ChatGPT, for instance, understands natural language queries and can provide relevant product recommendations in real time.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

UpSellIt

AUGUST 15, 2024

Read on for effective fall marketing strategies for ecommerce retailers to increase conversions, build customer loyalty, and attract new customers during the fall season. By aligning your brand with the cozy, inviting spirit of fall, you foster deeper connections and enhance customer engagement.

Marketing 131

Marketing Gifts Social Media Customer Loyalty 131

Retail TouchPoints

AUGUST 6, 2024

Both leverage user data and past purchases to present each customer with a personalized shopping catalog. TikTok’s business model is also founded on an algorithm that is inherently personalized, adapting content recommendations based on users’ every action.

eCommerce 275

eCommerce Social Media Fashion B2C 275

GetElastic

DECEMBER 9, 2020

Mobile self-checkout and curbside pickup are just a couple of examples of recent contactless shopping trends that have become the norm. Is your business set up to take advantage of these trends? Keep reading below to uncover the top 5 trends Gartner predicts will permeate the market and transform digital commerce.

Payment Services 113

Payment Services Payments B2B B2C 113

Retail TouchPoints

AUGUST 24, 2023

All that spending will deliver a treasure trove of data for marketers and ecommerce managers to spot trends, buying patterns and other “in-the-moment” factors. Generative AI captures customer activity that can be combined with a retailer’s own zero-party data to create compelling, personalized shopping experiences and marketing campaigns.

B2C 246

B2C Toys Social Media Accessories 246

Retail TouchPoints

MAY 1, 2024

Tailoring the shopping experience to individual preferences, like offering personalized product recommendations and customized promotions, is a psychological strategy that makes customers feel valued and understood, leading to a positive brand perception. Customers become invested in earning rewards and badges.

Technology 312

Technology Arts Payments Customer Loyalty 312

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Customer Loyalty 52

Customer Loyalty Retail Gifts Social Media 52

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Frontline sellers hold powerful influence over customer purchasing behavior. Still, these influencer recommendations do not come cheap. So what’s the plan?

Retail 289

Retail Recommendation Games Consumer 289

Retail TouchPoints

DECEMBER 13, 2023

With trends changing rapidly in the beauty industry, companies must adapt their packaging options to satisfy their customer base. Here are three packaging trends that are emerging across the market: Refillable packaging: Customers are favoring brands that have implemented upcycling initiatives, such as refillable product packaging.

Beauty and Health 260

Beauty and Health Social Media Consumer Customer Loyalty 260

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Commerce apps in particular stand to gain from gamification strategies.

Retail 317

Retail Customer Loyalty Games Reference 317

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. The data educates consumers on their running styles and provides individual product recommendations.

Payment Services 159

Payment Services Shipping Costs Sporting Goods Retail 159

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. For example, by simply asking “ How Did You Hear About Us?”

Social Media 278

Social Media Consumer Information Marketing 278

365 Retail

NOVEMBER 8, 2024

Visual merchandising plays a key role in this, helping retailers attract customers and drive sales through creative, impactful displays. Offering valuable insights into the latest trends and innovations, the show will take place on the 9th and 10th April 2025 at the Business Design Centre in London, and it’s completely free to attend.

Retail 57

Retail Events eCommerce Presentation 57

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Wiser

OCTOBER 10, 2024

In today’s retail landscape, convenience and flexibility continue to play a key role in winning customer loyalty. Brands can analyze purchasing patterns to optimize product placements, tailor marketing efforts, and predict future trends. Leverage Data Insights BOPIS provides valuable data on consumer behavior.

Channel 78

Channel Customer Loyalty Management Consumer 78

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. This approach enables businesses to dynamically tailor content, recommendations, and user interfaces based on individual preferences and behavior, regardless of the platform or device being used.

eCommerce 127

eCommerce Recommendation Omnichannel Customer Data 127

Sailthru

SEPTEMBER 18, 2017

On the heels of launching the first-ever Retail Personalization Index , our ongoing analysis of the Sailthru 100 brands has surfaced seven significant trends affecting retailers, regardless of how successfully they’ve been investing in improvements to their customer experience and personalization to date. That sounds obvious.

Marketing 107

Marketing Customer Experience Mobile Customer Loyalty 107

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

SEPTEMBER 12, 2022

From negatively affecting customer loyalty to damaging brand reputation to skewing analytics and spiking ad spend — when you’re selling to bots, a sale’s not just a sale. Bots break down customer trust and loyalty. Every retailer knows loyal customers are your most valuable asset. Let’s look at why.

Retail 294

Retail Beauty and Health eCommerce Customer 294