RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. And when they happen, they tend to drive your customers away. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Marketplaces Forcing Retailers to Get Unique. The result?

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Originally, the retailer was experiencing thousands of chargebacks every month. billion per year.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

BigCommerce

FEBRUARY 23, 2018

For instance, if you spent $5 to earn a customer and you know that over the course of that customer’s lifetime with your brand, they will likely spend about $100, that’s a great lifetime value to churn (or cost to acquire a customer) ratio ( LTV to CAC ). We’ll cover: What an ecommerce customer loyalty program is.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

lateshipment

MARCH 16, 2025

When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. In most cases, it is the retailer who bites the bullet. Customers whove lost their packages are often aggrieved and take their grievances to social media and call out your brand. The seller or the shipper?

Shipping Costs 130

Shipping Costs Payment Services Document Shipping 130

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

JUNE 8, 2021

But these same online shoppers do something else that all retailers hate: They fill up carts without making a purchase. The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping. Negotiate shipping rates.

Shipping Costs 200

Shipping Costs Shipping Shopping Carts Small Business Retail 200

Retail TouchPoints

JUNE 27, 2023

Amazon Business Prime Duo — the lowest tier of Amazon Business account, designed specifically as an add-on to normal Prime membership for customers that also run their own company — previously cost $69 a year but will now be free. The price of other Amazon Business account tiers will remain the same. “

Shipping Costs 277

Shipping Costs Operations Small Business Retail Customer Loyalty 277

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees).

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

lateshipment

FEBRUARY 21, 2025

As we delve into the top reasons behind these returns, we’ll uncover insights to help you transform potential pitfalls into opportunities for customer satisfaction and loyalty. Financially Draining Due to the Cost of Shipping The NRF reports that returns cost retailers approximately $400 billion annually in the US alone.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Loyalty 130

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. With an MOQ in place, it ensures you’re covering production costs and making a profit. Step 3: Calculate Your Holding Costs.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Retail TouchPoints

NOVEMBER 4, 2021

“We’re seeing pretty good growth coming into the season,” said Vivek Pandya, Lead Analyst for Adobe Digital Insights in an interview with Retail TouchPoints. Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

SEPTEMBER 18, 2023

While it’s often lumped into the “retailer” category, clearly that is no longer Amazon’s core identifier. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion?

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

lateshipment

MAY 3, 2021

While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both. And suddenly, shipping internationally becomes a true headache. Quit Overpaying for Shipping.

Shipping Costs 190

Shipping Costs Shipping Definition eCommerce 190

Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

JULY 20, 2020

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. Viewing Off-Price As A Partner. The emergence of off-price retail has changed the industry landscape.

Shipping Costs 165

Shipping Costs Retail Customer Loyalty Fashion 165

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. In response, retailers will need to explore other means of differentiation. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 And there’s plenty of money at stake.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry. Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

Retail TouchPoints

JULY 31, 2024

domestic shipping on many items, first access to special discounts and merchandise and a limited-edition annual gift designed by an Etsy seller. The program will be funded by Etsy and through a planned membership fee, with no cost to Etsy sellers. “We Select U.S. buyers will be able to take advantage of benefits including free U.S.

Shipping Costs 289

Shipping Costs Customer Loyalty Gifts Shipping 289

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Seems simple enough, right?

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

BigCommerce

JULY 25, 2017

John’s advice: To other small to mid-sized online retailers working with Facebook ads , John Lott says, “Start small, and don’t give up if you don’t see quick results. B2B buyers often require personalized prices –– which you can get by logging in on Atlanta Light Bulbs site (they use customer groups to make this happen).

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Despite the intense competition, ecommerce business owners have an advantage over traditional retailers that own brick and mortar shops.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

NOVEMBER 3, 2023

Retailers can no longer ignore consumers’ demand for improved sustainability initiatives. Now it’s retailers’ turn to act. Retailers should prioritize the same sustainability priorities grocers did to ensure their initiatives are coming to fruition and long lasting.

Retail 278

Retail Shipping Costs Operations Management 278

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Here are a few examples of how technology enhances customer experience and strengthens brand value. Distributed Order Management Technology for a Unified Customer Experience.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

JULY 1, 2024

Both DTC brands and traditional retailers have seen better days. Unsurprisingly, major retailers always have struggled to keep up with how, where and when Gen Z and young millennials buy things. In fact, I’ve seen a senior leader at a major retailer call successful DTC brands “ankle biters” — both sides are “ frenemies ” at best.

Social Media 278

Social Media Retail Shipping Costs Customer Loyalty 278

BigCommerce

NOVEMBER 13, 2017

Thinking of selling a single product each day at flash sale prices? Customer Loyalty. Customer Lifetime Value. Seriously Silly Socks : Personalization & pick, pack, ship simplification. For creating a content asset that drove thought leadership, revenue and customer loyalty. Time Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

lateshipment

FEBRUARY 1, 2025

That’s a lot of virtual boomerangs making their way back to retailers. Clearly, a smooth returns experience isn’t just a nice-to-have; it’s a must to build a loyal customer base. Thats a steep cost for facilitating a return. Make Your Own Return Rules: Customize your return rules as per your own policy.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Ecommerce Platforms

JULY 15, 2020

You can “stock” a wide selection of amazing products for your customers to choose from, without having to worry about the headaches of things like storing and shipping items. Pricing: Editor's rating. The company that's completing the dropshipping or fulfillment for you is storing, handling and shipping all of your products.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

lateshipment

FEBRUARY 28, 2025

Its a value issued by retailers that customers can use for future purchases instead of receiving a refund. Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. But store credit flips this.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130