Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

BigCommerce

DECEMBER 20, 2017

Those two tactics still work wonders for brands, with the caveat that: Competition is fierce and as a result… Costs are high. In 2018, one thing is guaranteed, Facebook Ad inventory will go up in cost. Social Media Advertising, Campaigns & Retargeting. Customer Lifetime Value & Referral Programs.

eCommerce 419

eCommerce Shipping Costs BigCommerce Social Media 419

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? There are a few basic things you need to keep in mind while choosing an ecommerce platform for your business such as necessary functionality, cost and what types of third party integrations are needed.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

BigCommerce

JULY 25, 2017

After one of those Live videos hit 1,000,000 views (with a bit of social media promotion), he realized he was on to something. B2B buyers often require personalized prices –– which you can get by logging in on Atlanta Light Bulbs site (they use customer groups to make this happen). And not a soul was checking out.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Here is an example of nice branded shipping confirmation : 3.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

lateshipment

SEPTEMBER 2, 2021

For the manufacturer, it eliminates the barriers in reaching their end consumers, allowing greater control over branding, reputation, sales, and customer service. However, leveraging this tech is still an expensive affair. Trend #3: A Shift Towards Branded Shipping Experiences. There are lots of moving parts to manage.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Better understanding of customers (52%). Cost reductions (47%). Customer service. Customer service plays a huge role in ecommerce.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

SEPTEMBER 28, 2017

But CRM tools can be expensive and cumbersome, and often just add an additional platform for your service reps to learn and utilize. These customer messages get consolidated into a unified (and shared) team inbox so the team can correspond with customers effectively. This creates customer loyalty.”.

Channel 402

Channel Live Chat Multi-channel Customer 402

Kissmetrics

OCTOBER 19, 2021

It costs money to keep getting fresh visitors to your store. Make sure they know about your website and social media presence by advertising your digital channels around the store. For instance, you could: Add your website URL and social media pages to receipts. Social media is a major contributor.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

BigCommerce

APRIL 18, 2018

A few example ecommerce KPIs to consider as your OMM are: Customer Lifetime Value (CLV): The estimated amount of total purchases a customer will make with your business over the lifetime they are with your brand. Return on Ad Spend (ROAS): This your revenue generated from your marketing efforts divided by your marketing costs.

Download 418

Download eCommerce Social Media Shopping Carts 418

BigCommerce

FEBRUARY 1, 2018

If your biggest objection is price, consider this: How much money could you be making if you fully focused on the things you do best for your business, and leave the rest to others? Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. Automatic price optimization. Assistive customer service.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

lateshipment

NOVEMBER 20, 2020

However, offering quality post-purchase experiences can be a challenge because this phase is often outsourced to a third-party shipping carrier, who may not share your sense of urgency or commitment to great customer service. Increase customer loyalty. But that’s just the bare minimum. Drive delight.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

Ecommerce Platforms

JULY 15, 2020

You can “stock” a wide selection of amazing products for your customers to choose from, without having to worry about the headaches of things like storing and shipping items. Pricing: Editor's rating. The company that's completing the dropshipping or fulfillment for you is storing, handling and shipping all of your products.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

Retail TouchPoints

MARCH 3, 2022

Whether they happen on an established shopping day like Black Friday or on a day that’s unique to a particular business, like a shoe company’s latest merch drop, the deal deadlines and quantity limits of flash sales can move customers to buy quickly, instead of putting items on a wish list or bookmarking them for later.

Merchant Services 246

Merchant Services Shipping Costs Payments Payment Services 246

Kissmetrics

DECEMBER 18, 2020

Wanelo was a social media platform designed to operate as a digital shopping mall. According to Wanelo, some stores reported seeing as many as four times the conversions they got on popular social media platforms like Facebook. With Shopkick, you can be assured of driving customer loyalty. What Was Wanelo?

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

Groove

JANUARY 19, 2022

That’s why it’s important to provide a frictionless shopping experience to prospective customers who are motivated to convert. Elements such as fast site speed and quick page load times, clear prices, explanatory product descriptions and a one-page checkout will have a positive impact on visitors.

eCommerce 349

eCommerce Customer Merchant Services Payment Services 349

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Running a hybrid B2B/B2C business?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

JULY 1, 2024

So when these two approaches come together without consideration, it creates a confused “brand world” that satisfies no one, negates the benefits of each and erodes customer loyalty. In-store, online and on social media, brands should feel fully integrated, not like a spur-of-the-moment afterthought. Don’t hold back.

Social Media 278

Social Media Retail Shipping Costs Customer Loyalty 278

Ecommerce Platforms

JANUARY 24, 2023

To gain traction with your reviews – you can use the social push feature to automatically post reviews on your Twitter and Facebook pages. Furthermore, you can showcase social media reviews by integrating your Facebook and Instagram shops with Yotpo. You can create customized loyalty and referral programs.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Kissmetrics

FEBRUARY 17, 2021

Beautiful diamond necklaces at great prices,” or “The perfect diamond necklace for Valentine’s Day, now with a free Cupid bracelet?”. As consumers, we place a tremendous amount of value on the idea of getting something for free, even at the expense of getting the best deal. Social Media Contests As Sales Promotions.

PPC 280

PPC Shipping Costs Social Media eCommerce 280

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Kissmetrics

MARCH 22, 2018

The experiences we read about in headlines are often grandiose and costly, like virtual fitting rooms and same-day shipping. So, how can small- to mid-sized brands keep up with this trend in a cost-effective, creative way? Instead, they often put all of their eggs in the new customer acquisition basket.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Kissmetrics

NOVEMBER 25, 2020

You’re experiencing it every day, from marketing and communication to fulfillment and shipping, not to mention all the follow-up. Think about those mundane tasks you have to do over and over again, including data entry, customer emails, social media, and more. E-Commerce Automation Helps Customer Satisfaction.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Korona

MARCH 25, 2022

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

lateshipment

FEBRUARY 26, 2020

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Customer Shipping Costs Shipping 233

Ecommerce Platforms

NOVEMBER 11, 2019

A solid customer relationship management (CRM) gameplan is just part of what this objective requires. And surprisingly enough, the acquisition cost for new customers lies between 5 to 25 times more than the price you'll incur to retain your old clients. The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Ecommerce Platforms

MARCH 9, 2020

Whenever you make a sale, the supplier ships the products directly to the customer’s address. This cuts down your operational costs by far. The dropshipping selling strategy allows the online business owner to decamp from upfront costs similar to those incurred by retailers who run storefronts. Key takeaways.

Shipping Costs 239

Shipping Costs Merchant Services Shopify Payment Services 239

BigCommerce

SEPTEMBER 7, 2017

Ecommerce companies actually have to ship the goods (and do it crazy well). Make more money –– and earn more customer loyalty, too ! Customer Groups + Personalization = $$$. We use BigCommerce’s out-of-the-box customer groups to do segmented merchandising. We really want to reward customers who pay full price.

BigCommerce 125

BigCommerce Shipping Costs Payments eCommerce Platforms 125

ROI Revolution

MARCH 12, 2020

Fears over having products go out of stock may be part of what fueled some third-party sellers to price gouge on Amazon when the virus first started taking hold in the U.S. Some of the biggest culprits included a pack of two 12-ounce Purell hand sanitizer bottles being sold for over $100 and Clorox wipes being sold for 8x their typical cost.

eCommerce 204

eCommerce Shipping Costs Social Media Events 204

lateshipment

MARCH 7, 2025

Post-purchase engagement is not simply customer service, although customer service interactions can be a component of it. It’s also not solely about transactional communications like order confirmations or shipping updates; purchase engagement is more proactive and focused on nurturing your relationships with customers.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130