BigCommerce

JULY 25, 2017

Below are 33 of the ecommerce strategies –– which are really just stories –– that have inspired me, from 12 of some of my favorite brands (innovating their way to crazy success). Video is a major part of his ecommerce strategy. Ecommerce Strategies from BombTech Golf. Ecommerce Strategies from Spearmint LOVE.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Optimizely

JULY 19, 2018

In today’s ecommerce landscape, this insatiable need to snag a discount before placing an order speaks to the price-obsessed consumer mindset today. Coupons are hardly a viable strategy for building a long-term, sustainable ecommerce business. Not only is the repeat purchase at risk in these scenarios—so is customer loyalty.

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

BigCommerce

JUNE 13, 2017

And you can clearly see this particular brand is heavily focused on increasing returning customer spend. . This is because earn net new customers is expensive. It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility).

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

DECEMBER 25, 2024

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. With an MOQ in place, it ensures you’re covering production costs and making a profit. What Is Minimum Order Quantity?

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

BigCommerce

FEBRUARY 23, 2018

For instance, if you spent $5 to earn a customer and you know that over the course of that customer’s lifetime with your brand, they will likely spend about $100, that’s a great lifetime value to churn (or cost to acquire a customer) ratio ( LTV to CAC ). We’ll cover: What an ecommerce customer loyalty program is.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Groove

FEBRUARY 21, 2019

When implemented correctly, these initiatives can increase lifetime customer value and drive more conversions. The technology behind customer loyalty programs is really where the magic happens. With several options to choose from, how do you know which loyalty software provider is best for your company?

Customer Loyalty 183

Customer Loyalty Customer Shipping Costs Reference 183

lateshipment

MARCH 7, 2025

In fact, it’s a proven fact that nearly 52% of all customers will go out of their way to buy from a brand they adore. That’s the secret strategy that keeps your brand top-of-mind after the sale. This is what makes customers feel valued, appreciated, and part of your brand’s family.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? There are a few basic things you need to keep in mind while choosing an ecommerce platform for your business such as necessary functionality, cost and what types of third party integrations are needed.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Retail TouchPoints

SEPTEMBER 13, 2023

These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. In fact, there are roughly 615 million chargebacks happening every year and the average chargeback costs $191, which amounts to $117.46 Tackling issues that affect the overall customer experience is crucial.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

lateshipment

MARCH 15, 2025

A stellar post-purchase experience isnt just nice to have; its a loyalty-building powerhouse. From proactive communication to seamless issue resolution, this guide will take you through critical strategies to keep customers happy, engaged, and coming back for more. Informative customer reviews: 99.9% Lets break it down.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

MARCH 25, 2025

Your products are the heart of your business, and shipping is what gets them where they need to go. Naturally, there’s a cost involved in making that journey happen, as there are logistics, fuel, handling, and a whole lot more that go into getting your package from point A to point B. What is a Shipping Surcharge?

Shipping Costs 130

Shipping Costs Shipping Management eCommerce 130

lateshipment

MARCH 8, 2025

It signals to customers that you believe in your products and are confident in their quality. Attract new customers 67% of shoppers check your return policy before they even buy anything. That’s a huge chunk of potential customers actively looking for your return policy before making a purchase decision.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

Retail TouchPoints

JANUARY 3, 2024

The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction. Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time? This being said, promotional planning goes beyond pricing.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Most of the product itself was priced moderately. Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the first quarter, the average selling price (ASP) increased by 11% in the U.S. Shoppers will Buy Even Earlier to Avoid Price Hikes. Loyalty Shifts to Value.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion? It makes sense, too.

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Wiser

SEPTEMBER 6, 2022

For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy. What Is Price Matching?

Shipping Costs 144

Shipping Costs Online Retail Consumer Presentation 144

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

JUNE 9, 2021

What is Amazon’s Private Label Strategy? Amazon’s private label strategy isn’t unlike other retailers. Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. Amazon controls the inventory, marketing and promotional strategy.

Consumer 312

Consumer Shipping Costs Fashion Presentation 312

Ecommerce Platforms

JULY 15, 2020

You can “stock” a wide selection of amazing products for your customers to choose from, without having to worry about the headaches of things like storing and shipping items. Pricing: Editor's rating. The company that's completing the dropshipping or fulfillment for you is storing, handling and shipping all of your products.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

lateshipment

SEPTEMBER 2, 2021

A relatively new business model, the direct-to-consumer strategy is becoming an increasingly favorite route for manufacturers and CPG (Consumer Packaged Goods) brands to produce, market, and sell products directly to the consumer themselves, doing away with any middlemen. However, leveraging this tech is still an expensive affair.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Optimizely

AUGUST 23, 2018

The ecommerce behemoth’s vast product range, easy shipping options, convenience, and speed mean that it has a stronghold on the ecommerce market. While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. But it’s no longer the only game in town.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Channel 199

Retail TouchPoints

JULY 20, 2020

While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-price retail market. Viewing Off-Price As A Partner. Viewing Off-Price As A Partner. How Is Excess Inventory Optimized?

Shipping Costs 165

Shipping Costs Retail Customer Loyalty Fashion 165

Groove

FEBRUARY 7, 2019

Many factors contribute to cart abandonment, such as competitive pricing, uncertainty about store credibility and general forgetfulness. Rather, an optimized abandoned cart email strategy provides the perfect opportunity for brands to recover revenue. Abandoned Cart Email Strategies. Free Shipping. A/B Testing.

Shipping Costs 155

Shipping Costs Shopping Carts Shipping Recommendation 155

Kibo

APRIL 9, 2025

One significant challenge that retailers face is managing split shipmentssituations where a single order is divided into multiple packages due to inventory constraints or fulfillment strategies. While split shipments can expedite delivery times, they often lead to increased shipping costs and potential customer dissatisfaction.

Shipping Costs 62

Shipping Costs Fulfillment eCommerce Shipping 62

BigCommerce

DECEMBER 20, 2017

And every new product, tool, technology and strategy that enters the market hits a crux during Cyber Five. That’s when those new rules to success have to pass a very hard test: Do these strategies actually work under the height of industry traffic, sales and scrutiny? Ecommerce Growth Strategies For 2018. Influencer Marketing.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). How much are returns and exchanges costing the business? What are the reasons for product returns?

Management 130

Management Shipping Costs eCommerce Operations 130

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Here is an example of nice branded shipping confirmation : 3.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. So, let’s get to it, shall we?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302