Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins.

Shipping Costs 327

Shipping Costs eCommerce Merchant Services Retail 327

Retail TouchPoints

NOVEMBER 4, 2021

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”. However, BNPL is now neck-and-neck with store credit cards at 13%.

Shipping Costs 258

Shipping Costs Consumer Supplies Merchant Services 258

Retail TouchPoints

OCTOBER 5, 2020

The Walmart+ loyalty program has clearly made a major splash: 11% of Americans subscribed within two weeks of its launch, according to a survey by Piplsay. The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part. liked the fuel discounts.

Shipping Costs 192

Shipping Costs Subscription Shipping Customer Loyalty 192

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 62

Customer Loyalty Customer Beauty and Health Food and Beverages 62

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion? It makes sense, too.

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. A notable 75% of savvy consumers who frequent both small and large retailers are primarily lured to big-box stores due to cost efficiencies.

Small Business Retail 109

Small Business Retail Shipping Costs Customer Experience Customer 109

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Ecommerce Platforms

JANUARY 24, 2023

Loyalty and Referrals The Yotpo loyalty and referral program is designed to help foster engagement with existing customers and entice new ones to power your re-engagement and retention strategy. You can create customized loyalty and referral programs. every four weeks) and receive a discounted price.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Wiser

SEPTEMBER 6, 2022

For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. A separate Wiser survey of headphones shoppers had price as one of the top-five reasons to buy.

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

Wiser

JUNE 25, 2019

Customer loyalty plans are becoming more common among both brick – and – mortar and online stores. But not all customer loyalty plans are created equal — Do consumers notice the differences? Do those differences impact their decision to join a loyalty program? Free shipping (68 percent) .

Customer Loyalty 74

Customer Loyalty Customer Shipping Costs Shipping 74

Retail TouchPoints

FEBRUARY 18, 2022

These changes are reflected in Namogoo ’s annual survey of ecommerce executives , conducted this year in partnership with Microsoft, which benchmarks where retail leaders will be focusing their investments in the coming year and how they’re measuring success. 95% of Executives Want to Prioritize Cost Optimization.

eCommerce 289

eCommerce Shipping Costs Channel Operations 289

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 243

Shipping Costs eCommerce Customer Loyalty Information 243

GetElastic

NOVEMBER 12, 2019

And like B2C consumers these days, B2B customers demand products faster, less expensively, and more conveniently than ever before.”. It is what customers expect, whether you’re a B2C retailer or B2B merchant. Customer service. The post Want to improve customer loyalty? More convenient.

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Retail TouchPoints

AUGUST 12, 2024

Birchbox gave more consumers access to luxury beauty products at a fraction of the price, while BarkBox promised dog parents (and their furry counterparts) a new toy and treat combo every month. The early 2010s brought consumers an onslaught of subscription services.

Subscription 230

Subscription Shipping Costs Consumer Definition 230

Retail TouchPoints

JULY 10, 2023

And because the models are trained on retailer data, the AI ensures the new designs generated are more appealing to customers and better suited to market demand.  Automatic price optimization. Consumers today are continuously looking for the best prices before making a purchase decision. Assistive customer service.

Merchant Services 267

Merchant Services Shipping Costs Retail Social Media 267

Retail TouchPoints

MARCH 3, 2022

Whether they happen on an established shopping day like Black Friday or on a day that’s unique to a particular business, like a shoe company’s latest merch drop, the deal deadlines and quantity limits of flash sales can move customers to buy quickly, instead of putting items on a wish list or bookmarking them for later. ATO fraud against U.S.

Merchant Services 225

Merchant Services Shipping Costs Payments Payment Services 225

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Maybe, you send them surveys to find out what they’re really thinking?

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Ecommerce Platforms

MARCH 15, 2023

Today, we’re going to be taking a closer look at some of the major Fulfilment stats proving the importance of having the right delivery and shipping partners in 2023 and beyond. According to one report , around 62% of shoppers expect their orders to arrive in less than three days – even when they choose free shipping at checkout.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

BigCommerce

FEBRUARY 23, 2018

For instance, if you spent $5 to earn a customer and you know that over the course of that customer’s lifetime with your brand, they will likely spend about $100, that’s a great lifetime value to churn (or cost to acquire a customer) ratio ( LTV to CAC ). We’ll cover: What an ecommerce customer loyalty program is.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Wiser

JUNE 11, 2019

Is it price? At Wiser, we were curious what were the major factors behind brand and retailer loyalty, so we turned to our network of smartphone-enabled shoppers. This is important because strategies to build consumer loyalty can evolve depending on the channel. Curious which loyalty programs work the best? Assortment?

Customer Loyalty 83

Customer Loyalty Customer Retail Shipping Costs 83

Retail TouchPoints

MARCH 26, 2021

Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty. Distributed Order Management Technology for a Unified Customer Experience. However, efficiently fulfilling orders from stores can be challenging due to inventory inaccuracy.

Customer Experience 303

Customer Experience Technology Customer Fulfillment 303

Retail TouchPoints

JUNE 9, 2021

Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. The canned format is not only heavy, which drives up shipping costs, but they also dent easily, driving up customer complaints and replacement costs. How Did Amazon Launch so Many Brands so Fast?

Shipping Costs 291

Shipping Costs Consumer Fashion Presentation 291

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. There is a reason why Amazon is increasingly choosing to handle its deliveries in-house rather than depending on shipping carriers like FedEx, UPS, or DHL for this purpose. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 261

Consumer Shipping Costs Customer Retention Information 261

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 268

Customer Loyalty Shipping Costs Technology Supplies 268

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. However, as an e-commerce business owner, you must realize that your brand’s returns experience holds incredible power to boost your bottom line and create loyal customers for life.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

ESW

JULY 10, 2023

In addition to potentially losing customers, the operational costs of returns are chipping away at merchants’ balance sheets. REDUCING ECOMMERCE RETURNS Many brands accept returns as part of the cost of doing business. To alleviate those concerns many brands offer free outbound shipping as well as return shipping.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Running a hybrid B2B/B2C business?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Fabric

AUGUST 8, 2023

However, while global e-commerce sales are growing at an accelerated pace, the traditional approach to order management has not kept up with the evolving needs and expectations of modern customers. For example, the customer’s payment might be validated via a payment gateway like Stripe, Square, or PayPal.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Omnisend

OCTOBER 4, 2023

Order cancellation emails provide a chance to find out why the customer canceled. You can then remedy issues like checkout problems, shipping costs, or product details. Cancellation confirmation emails can persuade customers to complete their purchase after all. Get feedback. Encourage repurchases. Get consumer insights.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

OCTOBER 4, 2021

A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. On top of this, both Publicis Sapient and Salesforce expect rising costs to cause retailers to curb the size of their promotions. Let the countdown begin…. Flexible Payments Will Gain Further Ground.

Merchant Services 308

Merchant Services Payment Services X-cart Supplies 308

lateshipment

JULY 14, 2021

This is because operating on the cloud helps reduce operational costs, improves security, and boosts performance. A business that wants to improve online customer satisfaction should consider running on the cloud. Keep Surveys Short. Collecting customer feedback is vital for any business. Co-browse with Customers.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Wiser

JULY 13, 2017

Or better yet, they offer incentives like free shipping or $5 off. In today’s competitive landscape, simply meeting a customer’s expectations is no longer enough, retailers and brands are on the constant lookout to go above and beyond to increase customer satisfaction. Promotions.

Shipping Costs 96

Shipping Costs Improvements Customer Shipping 96