BigCommerce

JULY 25, 2017

Below are 33 of the ecommerce strategies –– which are really just stories –– that have inspired me, from 12 of some of my favorite brands (innovating their way to crazy success). Video is a major part of his ecommerce strategy. Ecommerce Strategies from BombTech Golf. Ecommerce Strategies from Spearmint LOVE.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Groove

FEBRUARY 21, 2019

When implemented correctly, these initiatives can increase lifetime customer value and drive more conversions. The technology behind customer loyalty programs is really where the magic happens. With several options to choose from, how do you know which loyalty software provider is best for your company?

Customer Loyalty 183

Customer Loyalty Customer Shipping Costs Reference 183

lateshipment

MARCH 7, 2025

In fact, it’s a proven fact that nearly 52% of all customers will go out of their way to buy from a brand they adore. That’s the secret strategy that keeps your brand top-of-mind after the sale. This is what makes customers feel valued, appreciated, and part of your brand’s family.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. It must be part of your overall business strategy.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

DECEMBER 25, 2024

This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season. Customers are attracted to free return shipping, refunds, and no questions asked policies.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

lateshipment

FEBRUARY 28, 2025

Unlike cash refunds, where theres a possibility that the customer might exit your business forever, store credit keeps customers engaged, encouraging them to explore more products. Whether as compensation for a return or a reward for customer loyalty, store credit benefits both customers and e-commerce businesses.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Optimizely

AUGUST 23, 2018

The ecommerce behemoth’s vast product range, easy shipping options, convenience, and speed mean that it has a stronghold on the ecommerce market. While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. But it’s no longer the only game in town.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Channel 199

Optimizely

OCTOBER 22, 2020

Loyalty programs have come a long way since Betty Crocker first introduced its box top coupons in 1929, ushering in a new era of modern customer loyalty. Today, brands no longer have to be retail icons or superpowers to be able to launch loyalty programs.

Payments 367

Payments Customer Loyalty Customer Retention Payment Services 367

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

UpSellIt

DECEMBER 20, 2024

They provide a powerful strategy for lead capture and ongoing engagement. By leveraging these tools effectively, brands can create meaningful engagement while optimizing their conversion strategies for long-term success. This is the exact moment these alerts are designed to spark.

Shipping Costs 123

Shipping Costs Customer Loyalty Mobile eCommerce 123

lateshipment

MARCH 15, 2025

A stellar post-purchase experience isnt just nice to have; its a loyalty-building powerhouse. From proactive communication to seamless issue resolution, this guide will take you through critical strategies to keep customers happy, engaged, and coming back for more. Lets break it down.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Omnisend

JUNE 14, 2021

Depending on what kind of information the store makes available, the customer would also be able to see other information for those sneakers—where the materials were sourced, manufactured, handled, shipped, etc. How NFTs can impact customer reward and loyalty strategies. The move to “phygital”.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Kissmetrics

AUGUST 6, 2021

With research showing that retail Ecommerce sales are set to be more than $548 billion by 2024 , you’ll want your customer retention strategy to be solid enough to get you a piece of that pie. This post will dive into the strategies you can use to boost your customer retention rates. So, let’s get to it, shall we?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

lateshipment

MARCH 8, 2025

Learn more: Strategies to exceed customer expectations on every order For example, a customer purchases a personalized item, like a custom-engraved watch. A standardized policy makes it easy for your staff and customers to understand what they need to do, which ultimately saves you time and resources. (e.g.,

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Groove

FEBRUARY 7, 2019

Rather, an optimized abandoned cart email strategy provides the perfect opportunity for brands to recover revenue. In this post, we outline clear strategies to help nurture potential buyers and encourage them to convert. Abandoned Cart Email Strategies. This strategy uses automated emails to direct consumers back to their carts.

Shipping Costs 155

Shipping Costs Shopping Carts Shipping Recommendation 155

Ecommerce Platforms

NOVEMBER 11, 2019

A retailer’s marketing bucket list needs to take in all the attributes needed to optimize customer satisfaction. That is to say, this strategy works exhaustively even for ecommerce retailers. . This guide puts into light a couple of handy tips to make your target customers be obsessed with your loyalty program.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

JUNE 9, 2021

What is Amazon’s Private Label Strategy? Amazon’s private label strategy isn’t unlike other retailers. Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. Amazon controls the inventory, marketing and promotional strategy.

Consumer 312

Consumer Shipping Costs Fashion Presentation 312

lateshipment

APRIL 10, 2025

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. Customers will send things back. If it qualifies, you approve the return and send shipping instructions.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 318

Customer Loyalty Shipping Costs Technology Supplies 318

Retail TouchPoints

MARCH 10, 2021

Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 278

Fulfillment Omnichannel Apparel Order Fulfillment 278

lateshipment

SEPTEMBER 2, 2021

A relatively new business model, the direct-to-consumer strategy is becoming an increasingly favorite route for manufacturers and CPG (Consumer Packaged Goods) brands to produce, market, and sell products directly to the consumer themselves, doing away with any middlemen. Trend #3: A Shift Towards Branded Shipping Experiences.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

lateshipment

MARCH 25, 2025

Your products are the heart of your business, and shipping is what gets them where they need to go. These extra needs require extra effort from the shipping carrier, and that’s where shipping surcharges come into play. They are add-ons to your base shipping cost and cover the specialized services or unique circumstances.

Shipping Costs 130

Shipping Costs Shipping Management eCommerce 130

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. If the promotion successfully draws in new customers, is there enough inventory to support the demand? In response, retailers will need to explore other means of differentiation.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Determine your shipping costs. Most of the product itself was priced moderately.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? Can I sell directly to customers on Facebook, eBay, Amazon, and Pinterest without managing separate inventories? What options can I offer for shipping? Can I customize the mobile experience?

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

Korona

MARCH 25, 2022

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Groove

JULY 2, 2019

To combat these issues, we're outlining clear strategies to help nurture potential buyers and encourage them to convert. Incorporating clear incentives in your eCommerce strategy can offer numerous benefits for your business. Among many available options, we we recommend using promoting free shipping and discounts and promotions.

Shopping Carts 244

Shopping Carts Payments Live Chat Shipping Costs 244

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. You can apply MOQ strategies in direct to customer circumstances as well. What Is Minimum Order Quantity?

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

Retail TouchPoints

JUNE 4, 2020

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience. People never stop shopping — in fact, sales are soaring.

Shipping Costs 250

Shipping Costs eCommerce Retail eCommerce Software 250

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Groove

JANUARY 19, 2022

If you’re unsure where to start, following an inbound marketing methodology will help invite customers to your website and, when implemented successfully, will encourage prospective customers to purchase. Before you implement that strategy, let’s discuss the importance of mapping the eCommerce customer journey from beginning to end.

eCommerce 349

eCommerce Customer Merchant Services Payment Services 349