Retail TouchPoints

NOVEMBER 13, 2020

Claire’s has launched its first-ever loyalty program, Claire’s Rewards. The free points-based program includes free shipping twice per year and access to personalized deals, perks, exclusive member events and special sales.

Customer Loyalty 261

Customer Loyalty Apparel Subscription Shipping 261

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. For example, shipping products back in certain cases costs more than a retailer could recoup through vendor credits, liquidation or resale.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Korona

MARCH 25, 2022

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Ecommerce Platforms

DECEMBER 12, 2022

The best Shopify subscription apps help busy entrepreneurs to rapidly process repeat payments from a range of customers. In fact, with the right app countless ecommerce companies can set up subscriptions for virtually any kind of product or service, boosting their chances of regular, recurring revenue. Recharge Subscriptions.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

AUGUST 12, 2024

The early 2010s brought consumers an onslaught of subscription services. As time passed, though, the novelty of some of these subscriptions faded. Membership is the key to friendship, and [with a] subscription, you’re just a user,” said another. A membership is like being a part of a group,” said one respondent.

Subscription 264

Subscription Shipping Costs Consumer Definition 264

lateshipment

SEPTEMBER 2, 2021

For the manufacturer, it eliminates the barriers in reaching their end consumers, allowing greater control over branding, reputation, sales, and customer service. Trend #3: A Shift Towards Branded Shipping Experiences. Creating a cohesive brand identity across all touchpoints is crucial to boost customer loyalty and brand recall.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 92

Customer Loyalty Customer Jewelry Social Media 92

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? Can I sell directly to customers on Facebook, eBay, Amazon, and Pinterest without managing separate inventories? What options can I offer for shipping? Can I customize the mobile experience?

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

lateshipment

FEBRUARY 1, 2025

Combine this with the fact that 40% of an e-commerce platforms revenue comes from repeat customers, and facilitating a positive returns and exchange process that drives customer loyalty becomes more important than ever. Make Your Own Return Rules: Customize your return rules as per your own policy.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

BigCommerce

AUGUST 17, 2018

Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Shipping is often a big thing for online retailers as almost everyone was charging an arm and a leg for shipping due to heavy products. Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Customer churn happens when an existing customer stops doing business with you. Your subscription churn rate is the number of subscribers you lose over a given period. the subscriber elects to cancel their subscription) or involuntary (e.g.

Subscription 89

Subscription Payment Services Payments Shipping Costs 89

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

BigCommerce

JULY 25, 2017

They let customers comment on and respond to those posts and use the feedback to make the final purchase/partnering decision, which helps Pink Lily shoppers feel like insiders with a real say. Shopper marketing on website: Pink Lily products ship in a customized bag with the company logo and the hashtag #pinklilystyle.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce allows you to build an eCommerce store beyond limitations and offers some powerful business functions such as automated order fulfillment that allows for multi-channel shipping inventory and order and accurate inventory in all channels. Some of the features of the OMS function include: Multichannel Shipping Order and Inventory.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one. Best Buy Best Buy Totaltech explainer page.

Customer Loyalty 86

Customer Loyalty Customer Shipping Costs Outdoor 86

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

lateshipment

MARCH 4, 2025

Customer Experience Surveys: This is typically shared post check out and is used to collect feedback on aspects of the online shopping journey. Market-fit Surveys: Popular with SaaS and subscription-based offerings, this aims to understand how services can be improved to better fit the customers needs.

eCommerce 130

eCommerce eCommerce Platforms Customer Experience Improvements 130

Ecommerce Platforms

JULY 9, 2022

Business owners can also choose to add Shopify Pro to their existing Shopify store subscription package for an extra monthly fee. Once you have a Shopify subscription, you can download your POS app on Android and iOS devices, and start customizing the system. Customer loyalty programs with distinct customer profiles.

POS 180

POS Shopify Payment Services Shipping Costs 180

Ecommerce Platforms

JANUARY 24, 2023

The platform describes itself as the ‘ leading provider of solutions that power the whole customer journey, including loyalty & referrals, SMS marketing, subscriptions, and visual user-generated content.' You can create customized loyalty and referral programs. Impressive, right?!

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Fabric Blog

MARCH 21, 2025

And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns. It ensures the right products are shipped to the right customers at the right time.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Over time, brand loyalty soars. Subscriptions can make this dream world a reality. But how do you pair them with an omnichannel approach to create a fantastic customer experience? Why Offer a Subscription Service?

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? With an easy-to-view link in their navigation page, customers can quickly find a full program explainer page.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

Groove

FEBRUARY 11, 2019

Free Shipping & Reliable Fulfillment. Although discounts and promotions help increase customer acquisition and drive customer loyalty, overusing discounts can reduce profitability. We recommend building custom promotional offers based on your business, customers and goals. Email Subscriptions.

eCommerce 176

eCommerce Payments eCommerce Platforms Recommendation 176

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Despite the economic conditions, the subscription economy remains strong —the overall market has a predicted worth of up to $3 trillion.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Ecommerce Platforms

JULY 21, 2021

For example, Shopify doesn’t come with a loyalty rewards program, affiliate marketing, or real-time shipping tracking. Calculate Shipping Charges. With both platforms, you can calculate shipping rates and print shipping labels. You can also sell subscriptions on both and easily import and export your product lists.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

Groove

FEBRUARY 18, 2022

Double check that the list has new subscribers only on it because you don’t want existing subscribers or customers to receive this content! New subscribers typically sign up through a form, a subscription page, by being manually added by your sales or marketing team or through the API. VIP Customer Flow. Browse Abandonment Flow.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

SellBrite

SEPTEMBER 1, 2020

An eBay Store subscription is designed to help you take that next step and expand your business. In this article, we’ll teach you how to brand, design, and launch an eBay Store that attracts your target customers and boosts your presence on the marketplace. Sign Up for an eBay Store Subscription. Build Your Brand Identity.

Subscription 152

Subscription Shipping Costs Jewelry Article 152

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. It’s simple enough to manage 50 subscription orders each month, but what about 50,000?

Payment Services 60

Payment Services Subscription Operations eCommerce 60

GetElastic

FEBRUARY 26, 2019

For example, if an item is popular, and running out of stock, then the stock order system can automatically create a purchase order, which can then be shipped straight to the store. Subscription companies that focus on replenishment (e.g., “This level of granularity has never been possible before.

Retail 141

Retail Subscription Technology Magazine 141