365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 62

Customer Loyalty Customer Beauty and Health Food and Beverages 62

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Korona

MARCH 25, 2022

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. With happy and loyal customers, you enjoy: A steadier stream of sales.

Customer Loyalty 79

Customer Loyalty Customer Social Media Live Chat 79

Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

Retail TouchPoints

SEPTEMBER 11, 2024

The traditional argument for customizing a purchase experience goes like this. Customer loyalty improves when retailers use customer preference data to customize a buying experience. Over the last 10 years, we’ve studied how people respond to situations and new technology. They can study modes.

Customer 270

Customer Shopping Carts Social Media Recommendation 270

Korona

OCTOBER 12, 2022

According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. Building customer loyalty requires a strong relationship based on trust.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

According to a recent Chase Design study, up to 90% of consumers prefer to buy their liquor in-store. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. Building customer loyalty requires a strong relationship based on trust.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Retail TouchPoints

MAY 1, 2024

Emotional connection: One study found that 70% of emotionally engaged consumers spend up to two times or more on brands they are loyal to, compared to less than half (49%) of consumers with low emotional engagement. Additionally, consumers look for social experiences where they can readily access and feel products with friends and family.

Technology 312

Technology Arts Payments Customer Loyalty 312

Groove

JUNE 9, 2021

Incentives include anything that your target audience finds valuable, such as a special first-time discount, an entrance into a giveaway, a free downloadable piece of content like a video course or case study, a checklist and so much more. 90% of all marketers have said that social media has increased exposure.

Marketing 278

Marketing Social Media Customer Loyalty Shopping Carts 278

Retail TouchPoints

AUGUST 6, 2024

Like many ecommerce brands, Temu and Shein target users on social media platforms to reach a younger, tech-savvy audience that is more inclined to shop online. He authored studies including IDC MarketScape evaluations on B2B, B2C and headless commerce.

eCommerce 275

eCommerce Social Media Fashion B2C 275

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In a recent study, Adobe found that emails with personalized subject lines receive almost 20% higher open rates than mass emails. Yet subject lines are just the beginning.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Customer Loyalty 52

Customer Loyalty Retail Gifts Social Media 52

Retail TouchPoints

AUGUST 19, 2024

This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates. A customer buying these items often values brand prestige, quality and availability over price.

Retail 306

Retail Customer Loyalty Consumer Social Media 306

Smile.io

APRIL 15, 2024

Flawless programs are few and far between, and even the most seasoned loyalty programs have drawbacks:  No referral program to sustainably acquire customers.    Poor use of social proof and user-generated content like social media posts and reviews.    💡 With Smile.io

Social Media 82

Social Media POS Gifts Shopify 82

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 79

Customer Loyalty Customer Shipping Costs Outdoor 79

Kissmetrics

AUGUST 31, 2021

Nowadays, most social media apps let you post a variety of content formats including photos, audio clips, long-form text, and videos. Seven in ten Americans use social media today. Do that for a week, just to learn how different media platforms work. Social Media Strategies.

SEO 357

SEO Social Media Blog Article 357

Retail TouchPoints

SEPTEMBER 22, 2022

This type of localization benefits the consumer by providing a more seamless, personalized and successful shopping experience, and it benefits the retailer by increasing customer loyalty and overall sales. If a store is devoid of desired colors or sizes, or the product itself, this will inevitably result in customer dissatisfaction.

Customer Loyalty 310

Customer Loyalty Social Media Customer Experience Customer 310

UpSellIt

AUGUST 15, 2024

Read on for effective fall marketing strategies for ecommerce retailers to increase conversions, build customer loyalty, and attract new customers during the fall season. Create blog posts, videos, and social media updates centered around fall themes and holidays.

Marketing 131

Marketing Gifts Social Media Customer Loyalty 131

Smile.io

NOVEMBER 12, 2024

Loyalty & Reward Program Insights from Smile.io Gabrielle Policella Implementing a pre-product launch strategy Here’s a step-by-step guide on how to implement a good pre-product launch strategy: Study your target market and audience Understand your ideal customers and their needs, preferences, and pain points.

eCommerce 46

eCommerce Payment Services Social Media Customer Loyalty 46

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Creator Studio even has a calendar view so you can see all the content published and scheduled to publish, which is awesome for social media teams.

Social Media 359

Social Media Marketing Customer Loyalty Other 359

Kissmetrics

AUGUST 17, 2021

According to 53 percent of people in a recent study, trust is the second-most important factor in deciding whether to shop with a new brand (price comes first.). Brand awareness campaigns help you build successful relationships with customers based on trust. Finally, trust builds customer loyalty. The takeaway?

Social Media 356

Social Media Improvements Customer Loyalty Customer Experience 356

Kissmetrics

AUGUST 6, 2021

Social media platforms and tools like Facebook’s Audience Insights tools to better understand your audience demographics. To build and optimize customer journeys that effectively retain your customers, you must first understand who your target audience is and what they want. Design an Effective Customer Loyalty Program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

SEPTEMBER 30, 2021

Thanks to social media, opinion platforms and online review forums, brands have access to the consumer mind like never before. This translates into product recommendations that improve customer experience and loyalty, differentiation and revenue. NLP: The New Frontier in Product Personalization.

Consumer 297

Consumer Social Media Improvements Customer Loyalty 297

Groove

NOVEMBER 12, 2020

We strongly recommend following up with customers post-purchase to see if your products/services met or exceeded their needs. Also, dedicate time to see how your customers are talking about your brand on social media. Reward Loyal Customers.

Customer Experience 249

Customer Experience Improvements Customer Social Media 249

Kissmetrics

AUGUST 5, 2021

Depop allocates 50 percent of their total social media spend to Snapchat after achieving a 77 percent lower cost per acquisition compared with other channels. You can use social media trends like Selena Gomez versus. A study by Stackla reveals 79 percent of users said UGC impacts their purchasing decisions and find UGC 9.8

Social Media 348

Social Media eCommerce Download White Paper 348

Smile.io

MARCH 7, 2023

To achieve this, your program needs to be appealing and motivating for your customers. Customers are taking to social media to voice their complaints about the new redemption values. In the old program, customers were rewarded 10 points for each visit they made, regardless of how much they spent.

Games 69

Games Events Mobile Customer 69

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? NaturAll Club rewards customers who sign up right away: gifting 150 avocados, and an extra 100 if they refer a friend.

Customer Loyalty 76

Customer Loyalty Customer Travel Customer Retention 76

Retail TouchPoints

MARCH 3, 2022

For example, you might offer a flash sale just for the customers in your loyalty program or on your email list — or at least offer them a preview window of a couple of hours before you announce the sale to everyone. Customers are even less forgiving of fraud than of false positives. ATO fraud against U.S.

Merchant Services 246

Merchant Services Shipping Costs Payments Payment Services 246

Kissmetrics

DECEMBER 8, 2020

Just check out the findings from this HubSpot Research study. Finally, when users see your mobile ads on social media, they are often hearing about your business for the first time. The most effective social media ads raise awareness for your brand. Another type is social media engagement.

Mobile 363

Mobile Social Media Article Payment Services 363

Omnisend

JANUARY 8, 2024

The influence of repeat customers on business reputation Repeat customers are your brand ambassadors. Here are some tips to make your loyalty program effective: Make it easy for customers to sign up Create a space for customers to share their thoughts and preferences.

Customer 89

Customer Customer Retention Social Media X-cart 89

Retail TouchPoints

FEBRUARY 1, 2022

But when describing the nature of his work to strangers outside of the industry, he distills his work down to simpler terms: “I study how people buy, why people buy and how we can make them buy more.” In his words, he motivates people to build better connections with their customers, and even with their employees.

Consumer 245

Consumer Travel Social Media Retail 245

Smile.io

JANUARY 23, 2023

tarte perks has its fair share of blemishes and problem areas when it comes to its customer loyalty experience. tarte perks’ earning actions and rewards aren’t motivating With a rewards point program you want your customers to do two things–earn points and redeem rewards.

Customer Retention 47

Customer Retention Social Media Customer Blog 47