Retail TouchPoints

JULY 6, 2023

Connect to purpose-driven consumers: In today’s evolving retail landscape, social selling has emerged as a crucial strategy to connect with purpose-driven consumers. Tausif Khiani leads Capgemini ’s Hospitality Industry Portfolio.

Customer Loyalty 226

Customer Loyalty Customer Retail Financial Services 226

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

AUGUST 31, 2023

JustUno ] It’s important that e-commerce businesses brace themselves to handle the holiday rush and keep up with the evolving consumer trends. People address different pain points to attract customers and customers are overwhelmed with choices. This year, the e-commerce world is ruled by six major trends.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

RetailMinded

JUNE 22, 2023

You guessed it — a strong social media presence! By mastering the art of social media, you’ll not only connect with potential customers but also see your business flourish. By mastering the art of social media, you’ll not only connect with potential customers but also see your business flourish.

Social Media 98

Social Media Retail Games Arts 98

RTP blog

APRIL 23, 2018

In their analysis of shopper trends over the recent holiday period, ShopperTrak reported Americans are spending more online — an increase of 18% compared with the previous year. Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. What Is Customer Loyalty?

Customer Loyalty 150

Customer Loyalty Customer Social Media Games 150

lateshipment

SEPTEMBER 2, 2021

To keep up with the competition and growing consumer expectations, it makes sense for eCommerce businesses, manufacturers, and 3PLs to stay in the know about some of the most pressing logistics trends. And so, here are the top five emerging and promising eCommerce logistics trends to keep an eye on as we head towards 2022.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 85

Customer Loyalty Customer Jewelry Social Media 85

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 307

Retail Customer Loyalty Social Media POS 307

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. How can contextual commerce improve loyalty?

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

ROI Revolution

APRIL 10, 2023

Social media and search engine optimization (SEO) are two vital building blocks for any successful online marketing plan. But have you ever wondered what role an email marketing strategy can play in strengthening your social media and SEO efforts?

Social Media 78

Social Media SEO Marketing Multi-channel 78

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 293

Customer Experience Customer Omnichannel Social Media 293

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 222

Omnichannel Social Media Customer Loyalty Customer Experience 222

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

Dynamic Action

JANUARY 16, 2024

Summary With increased digitalization, hyper-personalization, and the disruption of the historical trend curve, trend tracking has become more and more difficult. Staying competitive in the retail landscape requires embracing a retail analytics solution for accurate, real-time insights into what’s trending.

Social Media 62

Social Media Retail Customer Loyalty Information 62

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 227

Shipping Costs Improvements Live Chat Retail 227

Groove

JULY 16, 2024

Whether you're a digital marketing pro or an eCommerce business owner who is constantly working to get your name in front of your target market, it's important to stay on top of the ever-changing trends in the content marketing arena. Today, accepting a variety of payment options is important to make life easier for your customers.

Payment Services 195

Payment Services eCommerce Marketing Payments 195

Retail TouchPoints

DECEMBER 13, 2023

With trends changing rapidly in the beauty industry, companies must adapt their packaging options to satisfy their customer base. Here are three packaging trends that are emerging across the market: Refillable packaging: Customers are favoring brands that have implemented upcycling initiatives, such as refillable product packaging.

Beauty and Health 219

Beauty and Health Social Media Consumer Customer Loyalty 219

Retail TouchPoints

AUGUST 19, 2024

This counterintuitive trend has sparked debate among economists, analysts and retail executives about the sustainability of current spending patterns. The Psychology Behind Pricing Besides missing out on short-term revenue, overzealous discounting efforts can erode customer trust in the long term. When will Americans stop spending?

Retail 296

Retail Customer Loyalty Consumer Social Media 296

GetElastic

APRIL 28, 2022

With this trend in online shopping, the DTC eCommerce industry will only continue to grow. With that being said, in this blog, I will give a general overview of seven major DTC eCommerce trends you should keep an eye on for your brand to succeed in 2022. Top 7 DTC eCommerce Trends. In 2021, U.S. What is DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

AUGUST 6, 2024

Like many ecommerce brands, Temu and Shein target users on social media platforms to reach a younger, tech-savvy audience that is more inclined to shop online. This concentrated effort effectively edges out competitors for a short time, as advertising purchases like these make ads on the platform more expensive for everyone.

eCommerce 237

eCommerce Social Media Fashion B2C 237

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Customers should find it easy to get support and resolve issues quickly.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Retail TouchPoints

FEBRUARY 28, 2022

For example, companies can use NFTs to build brand awareness and to tap social media amplification, viewership and sentiment analysis to measure impact, according to McQueen. Although royalties are the easiest ways for brands to measure and quantify success, opportunities certainly exist beyond them.

Consumer 287

Consumer Social Media Arts Retail 287

Retail TouchPoints

SEPTEMBER 11, 2024

The traditional argument for customizing a purchase experience goes like this. Customer loyalty improves when retailers use customer preference data to customize a buying experience. Did a fashion trend shift opinions about 1980s garb? When the weather changes, people’s needs change. Did the weather change?

Customer 221

Customer Shopping Carts Social Media Recommendation 221

Retail TouchPoints

SEPTEMBER 22, 2022

If someone constantly goes into a store that doesn’t carry their size, or is met with styles that aren’t really considered “on-trend” wherever they live, it’s more than likely that they won’t return. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. All in all, localization is key.

Customer Loyalty 278

Customer Loyalty Social Media Customer Experience Customer 278

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more.

Merchant Services 252

Merchant Services Retail Payments Gifts 252

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 79

Customer Loyalty Customer Shipping Costs Outdoor 79

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Tiered loyalty system.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. All that spending will deliver a treasure trove of data for marketers and ecommerce managers to spot trends, buying patterns and other “in-the-moment” factors. In fact, seven out of 10 marketers in the U.S.

B2C 238

B2C Toys Social Media Accessories 238

365 Retail

NOVEMBER 13, 2024

Promotional products are more than just free giveaways—they’re powerful tools that help brands make a lasting impression on customers. In today’s bustling retail landscape, these branded items play a growing role in creating memorable experiences and building customer loyalty.

Customer Loyalty 52

Customer Loyalty Retail Gifts Social Media 52

GetElastic

AUGUST 18, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. 59% of customers prefer not to interact with a sales representative.

B2B 145

B2B eCommerce Payment Services Marketing 145

lateshipment

DECEMBER 11, 2020

They will choose to shop online and will use social media websites to discover gift ideas. If you run an eCommerce business, you can greatly benefit from this trend. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail.

Social Media 246

Social Media eCommerce Gifts Article 246

SellBrite

MAY 13, 2019

trillion by 2021 , with so many more users to reach, we put together a list of six of the biggest mobile trends in ecommerce that are driving sales at the moment, to show you how to bridge those gaps and drive your sales into the future. Customers are becoming more and more aware of how their buying choices fit into a wider ecosystem.

Mobile eCommerce 118

Mobile eCommerce Mobile eCommerce Social Media 118

Digital Doughnut

FEBRUARY 6, 2023

Omnichannel retailing refers to the practice of providing customers with a seamless shopping experience across multiple channels, such as brick-and-mortar stores, online marketplaces, social media platforms, and mobile apps.

Omnichannel 52

Omnichannel Social Media Customer Loyalty Retail 52

UpSellIt

AUGUST 15, 2024

Read on for effective fall marketing strategies for ecommerce retailers to increase conversions, build customer loyalty, and attract new customers during the fall season. Create blog posts, videos, and social media updates centered around fall themes and holidays.

Marketing 131

Marketing Gifts Social Media Customer Loyalty 131