Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

365 Retail

FEBRUARY 9, 2025

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

lateshipment

SEPTEMBER 2, 2021

To keep up with the competition and growing consumer expectations, it makes sense for eCommerce businesses, manufacturers, and 3PLs to stay in the know about some of the most pressing logistics trends. And so, here are the top five emerging and promising eCommerce logistics trends to keep an eye on as we head towards 2022.

Shipping Costs 246

Shipping Costs eCommerce Supplies Fulfillment 246

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. How can contextual commerce improve loyalty?

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

RTP blog

APRIL 23, 2018

In their analysis of shopper trends over the recent holiday period, ShopperTrak reported Americans are spending more online — an increase of 18% compared with the previous year. Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. What Is Customer Loyalty?

Customer Loyalty 150

Customer Loyalty Customer Social Media Games 150

Retail TouchPoints

DECEMBER 25, 2024

Another popular trend among social media influencers is snap-and-send-back, where items are purchased for photoshoots before immediately being returned for a full refund. Changing the return process can improve customer satisfaction, increase brand loyalty and boost sales.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

BigCommerce

FEBRUARY 1, 2018

Social media copy. We have been fortunate in that we identified early on the key search terms that brought customers to out website and ultimately fine tuned our SEO and Google AdWords campaigns to accurately reflect these search terms. Find trends and put the big picture in perspective. Examine social media.

Marketing 354

Marketing Social Media eCommerce Arts 354

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

FEBRUARY 28, 2022

For example, companies can use NFTs to build brand awareness and to tap social media amplification, viewership and sentiment analysis to measure impact, according to McQueen. Although royalties are the easiest ways for brands to measure and quantify success, opportunities certainly exist beyond them.

Consumer 325

Consumer Social Media Arts Retail 325

BigCommerce

NOVEMBER 2, 2017

This post will teach you exactly how to do that, subsequently increasing sales, revenue, and customer loyalty. How to Drive Ecommerce Traffic and Convert Customers. Gary Vaynerchuk’s “ Jab, Jab, Jab, Right Hook ” method for increase followers and sales through social media. Utilize social media.

eCommerce 420

eCommerce Social Media BigCommerce Mobile 420

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 245

Omnichannel Social Media Customer Loyalty Customer Experience 245

365 Retail

AUGUST 2, 2024

Social media has become an essential element in modern marketing, not merely something marketers could benefit from having on hand. of the global population, were regular social media users , underscoring its essential nature within your overall marketing plans. By April 2024, 5.07 billion people, or 62.6%

Social Media 105

Social Media Marketing Channel Customer Loyalty 105

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

SEPTEMBER 22, 2022

If someone constantly goes into a store that doesn’t carry their size, or is met with styles that aren’t really considered “on-trend” wherever they live, it’s more than likely that they won’t return. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. All in all, localization is key.

Customer Loyalty 310

Customer Loyalty Social Media Customer Experience Customer 310

BigCommerce

APRIL 18, 2018

This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement. For example, transactions are expected to be made by the highest engaging customers and visitors to your site. A repeat customer can provide a ton of value to a business.

Download 418

Download eCommerce Social Media Shopping Carts 418

BigCommerce

FEBRUARY 1, 2018

Let’s say that you are a solopreneur that has to handle emails from customers, packaging and shipping products, and marketing via your social media networks. Check social media network notifications and post a new update to your social media networks twice a day. Schedule social media.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Retail TouchPoints

DECEMBER 13, 2023

With trends changing rapidly in the beauty industry, companies must adapt their packaging options to satisfy their customer base. Here are three packaging trends that are emerging across the market: Refillable packaging: Customers are favoring brands that have implemented upcycling initiatives, such as refillable product packaging.

Beauty and Health 260

Beauty and Health Social Media Consumer Customer Loyalty 260

Retail TouchPoints

SEPTEMBER 30, 2021

The consumer panel has been a staple research method for acquiring consumer opinion and feedback on product ideas and trends for decades. Thanks to social media, opinion platforms and online review forums, brands have access to the consumer mind like never before. NLP: The New Frontier in Product Personalization.

Consumer 297

Consumer Social Media Improvements Customer Loyalty 297

lateshipment

DECEMBER 11, 2020

They will choose to shop online and will use social media websites to discover gift ideas. If you run an eCommerce business, you can greatly benefit from this trend. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail.

Social Media 246

Social Media eCommerce Gifts Article 246

lateshipment

AUGUST 31, 2023

JustUno ] It’s important that e-commerce businesses brace themselves to handle the holiday rush and keep up with the evolving consumer trends. People address different pain points to attract customers and customers are overwhelmed with choices. This year, the e-commerce world is ruled by six major trends.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

Retail TouchPoints

AUGUST 19, 2024

This counterintuitive trend has sparked debate among economists, analysts and retail executives about the sustainability of current spending patterns. The Psychology Behind Pricing Besides missing out on short-term revenue, overzealous discounting efforts can erode customer trust in the long term. When will Americans stop spending?

Retail 306

Retail Customer Loyalty Consumer Social Media 306

Retail TouchPoints

SEPTEMBER 3, 2021

They also have the power to analyze feedback from open comments from social media and review sites. Through analysis of data and emerging trends in customer feedback, The North Face identified key touch points along the customer journey that increase both customer satisfaction and spend.

Marketing 306

Marketing Customer Social Media Customer Experience 306

RetailMinded

JUNE 22, 2023

You guessed it — a strong social media presence! By mastering the art of social media, you’ll not only connect with potential customers but also see your business flourish. By mastering the art of social media, you’ll not only connect with potential customers but also see your business flourish.

Social Media 98

Social Media Retail Games Arts 98

Kissmetrics

OCTOBER 19, 2021

According to RetailNext , recent Black Friday figures were down 48 percent, and this is a trend that’s likely to continue as more consumers turn to e-commerce. Make sure they know about your website and social media presence by advertising your digital channels around the store. Social media is a major contributor.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Retail TouchPoints

AUGUST 6, 2024

Like many ecommerce brands, Temu and Shein target users on social media platforms to reach a younger, tech-savvy audience that is more inclined to shop online. This concentrated effort effectively edges out competitors for a short time, as advertising purchases like these make ads on the platform more expensive for everyone.

eCommerce 278

eCommerce Social Media Fashion B2C 278

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 290

Retail Omnichannel Social Media Consumer 290

Kissmetrics

OCTOBER 24, 2017

You can optimize content and calls to action throughout the customer journey. For example, organic visitors may see a pop-up box to sign up for a product demo sooner than visitors from social media. Throughout your career, you’ve learned that business centers around serving the customer. Monitor Social Media Interactions.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

BigCommerce

DECEMBER 20, 2017

So, here’s what I did: I reached out to 31 experts to ask what 3 areas they’d focus on (or are planning on focusing on) for 2018 to drive real growth and get ahead of the trends. Community Building, Customer Engagement & CRM. Social Media Advertising, Campaigns & Retargeting. It’s a hard task at hand. Technology.

eCommerce 419

eCommerce Shipping Costs BigCommerce Social Media 419

SellBrite

MAY 13, 2019

trillion by 2021 , with so many more users to reach, we put together a list of six of the biggest mobile trends in ecommerce that are driving sales at the moment, to show you how to bridge those gaps and drive your sales into the future. Customers are becoming more and more aware of how their buying choices fit into a wider ecosystem.

Mobile eCommerce 131

Mobile eCommerce Mobile eCommerce Social Media 131

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Tiered loyalty system.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

JUNE 17, 2024

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more.

Merchant Services 264

Merchant Services Retail Payments Gifts 264

Retail TouchPoints

SEPTEMBER 11, 2024

The traditional argument for customizing a purchase experience goes like this. Customer loyalty improves when retailers use customer preference data to customize a buying experience. Did a fashion trend shift opinions about 1980s garb? When the weather changes, people’s needs change. Did the weather change?

Customer 272

Customer Shopping Carts Social Media Recommendation 272

Kissmetrics

AUGUST 5, 2021

Depop allocates 50 percent of their total social media spend to Snapchat after achieving a 77 percent lower cost per acquisition compared with other channels. You can use social media trends like Selena Gomez versus. With almost 300 million people using the platform, Snapchat is not a dead social media network.

Social Media 348

Social Media eCommerce Download White Paper 348