Retail TouchPoints

APRIL 10, 2024

But there is a way forward, a balance that allows for costs to be recovered and keeps base customers happy and loyal. Balancing Costs and Customer Loyalty Most customers have been more than forgiving and mostly understanding toward their favorite brands and retailers, while maybe just a little annoyed.

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Retail TouchPoints

MAY 25, 2022

Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. With increased personalization becoming more important to consumers, how can you strike the right balance between creating a bespoke experience and respecting your customers’ right to privacy?

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Customer Loyalty Customer Consumer Gifts 316

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

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Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JANUARY 1, 2025

A positive post-purchase experience is crucial for customer loyalty and retention, brand trust and positive word-of-mouth. Jay Topper is Chief Customer Officer for fabric, Inc. , While there, Topper oversaw the companys Digital First strategy, end to end data and technology, customer service and the global supply chain.

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Management Shipping Costs Reference Retail 320

Groove

OCTOBER 14, 2024

With more repeat buyers, you’ll also be able to hone in on customer behavior, allowing you to gain valuable insights that can help you create an even better experience for future shoppers. If you’re ready to try out some strategies to boost your AOV, we’re here to help. Ready to boost your AOV?

Shipping Costs 357

Shipping Costs Improvements Shipping eCommerce 357

My Wife Quit Her Job

SEPTEMBER 4, 2024

In this episode, Toni and I dive into the strategies that successful businesses use to turn first-time buyers into loyal repeat customers. You’ll learn practical, no-nonsense tips for building stronger customer relationships and increasing repeat sales.

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Customer Customer Loyalty eCommerce 296

Retail TouchPoints

JULY 6, 2023

To keep up with this rising demand, brands need to align themselves with green practices, especially as more consumers today are basing their purchase decisions and brand loyalty on company values. Consequently, these sectors lag behind and grapple with incorporating loyalty programs into their overarching sustainability strategies.

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Customer Loyalty Customer Retail Financial Services 272

Retail TouchPoints

AUGUST 18, 2023

Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. By providing information that customers need within their personalized loyalty app, retailers strengthen their customer relationships.

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Customer Loyalty Customer Food and Beverages Marketing 246

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. . This can help improve customer loyalty and help you stand out from competitors.

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Retail TouchPoints

JANUARY 13, 2025

While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies. Beyond Technology: Practical Steps to Curb Returns In addition to embracing cutting-edge technology, retailers should refine their return policies and pricing strategies to encourage thoughtful purchasing.

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Retail BigCommerce B2C Channel 298

Groove

JUNE 9, 2021

With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. Email Marketing Strategy Tips. Jumpstart your email marketing strategy by leveraging a lead capture tool, such as Justuno , to convert more prospects into leads. A/B Test Emails.

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Marketing Social Media Customer Loyalty Shopping Carts 289

Forrester eCommerce

FEBRUARY 13, 2024

But when we dig deeper into their approach, their answers to critical questions often indicate that the client hasn’t fully considered the implications of a program: Many brands jump into a structured loyalty program (the tactic) before they have defined the strategy […]

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Customer Loyalty Customer B2C Consumer 259

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Automation: Using AI-driven tools for inventory management, chatbots for customer service, and automated marketing campaigns to streamline operations.

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Payment Services Retail Mobile POS 110

Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Before that he was EVP Strategy and M&A of Ingenico. As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. and 3.3%, to nearly $1.59

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Payment Services Payments Merchant Services Omnichannel 298

365 Retail

FEBRUARY 9, 2025

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews.

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Customer Loyalty Customer Retail Social Media 52

Retail TouchPoints

JUNE 29, 2022

You and your team will want to revisit your brand strategy to ensure you are well positioned. Maintaining the standards your brand has set is always key but, by putting your stressed-out customers first in their moment of both difficulty and stretched loyalties, you can emerge stronger than ever.

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Customer Loyalty Customer Consumer Events 243

Retail TouchPoints

DECEMBER 24, 2024

Retailers like Walmart, Target and most recently Albertsons are adjusting their strategy in response to a sea change in consumer preference, driven largely by Gen Z, who eschew logos and name recognition for store brands that espouse premium quality and on-trend products that meet their needs and preferences. All of that is changing.

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lightspeed Consumer Customer Loyalty Operations 278

Retail TouchPoints

MAY 8, 2024

Pitié walked through key takeaways from the report and how these data points should influence brands’ ecommerce strategies moving forward. Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Pitié: Ultimately, your best acquisition strategy is a retention strategy.

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Merchant Services eCommerce Channel Mobile 277

Groove

JULY 26, 2024

Managing customer churn and increasing lifetime value are two of the most common initiatives our marketing team is given when working with an organization to grow revenue. The reality is both of these elements can be defining KPIs for your business and a critical intersection for organizations looking to improve customer loyalty.

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Customer Loyalty Customer Point of Sale Accessories 195

Kissmetrics

AUGUST 5, 2021

Below, you’ll find some of my top Snapchat ad strategies, tips, and resources to help you run successful campaigns. 10 Snapchat Ad Strategies and Resources. Here are some of the best Snapchat ad strategies and resources to help you mimic their success and grow your business. How to Use Polls in Your Snapchat Ads Strategy.

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Social Media eCommerce Download White Paper 348

Kissmetrics

OCTOBER 29, 2020

According to Smart Insights , 45 percent of companies don’t have a clearly defined digital marketing strategy; 17 percent of companies have a digital marketing strategy in place, but it’s separate from their marketing plan. They don’t have the strategy, tactics, or tools they need to market their business well.

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Marketing Document Channel Social Media 363

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

MAY 13, 2022

This is why routed delivery strategies are important for retailer success. A successful routed delivery strategy relies on single drop-off points, pre-scheduled routes and dedicated tracks to optimize delivery operations. Customer Service Improvement. Routed deliveries rely on software and automated technology. Cost Reductions.

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Supplies Multi-channel Information Customer Loyalty 276

lateshipment

MARCH 7, 2025

In fact, it’s a proven fact that nearly 52% of all customers will go out of their way to buy from a brand they adore. That’s the secret strategy that keeps your brand top-of-mind after the sale. This is what makes customers feel valued, appreciated, and part of your brand’s family.

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Shipping Costs Customer Retention Reference eCommerce 130

Retail TouchPoints

JUNE 26, 2024

Cost of goods is increasing whereas consumer confidence is decreasing, so businesses need to rethink their marketing strategy and drive incremental gains. New customers matter: Customer loyalty is valuable, but neglecting new customer acquisition is a recipe for stagnation.

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eCommerce Customer Loyalty Marketing Fashion 264

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. More good customers, an enhanced customer experience and improved ROI and productivity. The result?

Merchant Services 264

Merchant Services Payment Services Payments Financial Services 264

Forrester eCommerce

JUNE 3, 2024

Brands are expanding their loyalty budgets: 65% of B2C marketing decision-makers in Forrester’s 2024 Marketing Survey said they were planning to increase their investment in relationship/loyalty marketing in 2024. Marketers must coordinate their loyalty […]

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B2C Consumer Marketing Customer 243

Optimizely

NOVEMBER 5, 2020

The argument for loyalty programs does not end here. By integrating your loyalty data into a CDP, you can enhance your segmentation strategy and make your customer data more useful and actionable. You don’t have to rack your brain to come up with creative ways to engage your customers.

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Customer Loyalty Article Recommendation Definition 369

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty.

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Retail Shipping Costs Improvements Customer Experience 278

Kissmetrics

AUGUST 6, 2021

With research showing that retail Ecommerce sales are set to be more than $548 billion by 2024 , you’ll want your customer retention strategy to be solid enough to get you a piece of that pie. This post will dive into the strategies you can use to boost your customer retention rates. So, let’s get to it, shall we?

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Customer Retention Customer Payment Services BigCommerce 302

Kissmetrics

OCTOBER 6, 2021

Plus, you don’t have to charge markup fees to cover those additional costs, so you can keep the prices low for your customers. Stores you could be selling wholesale to have the advantages of customer loyalty, brand recognition, a diverse inventory, and convenient locations. 7 Strategies for D2C Brands.

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Subscription eCommerce Marketing eCommerce Reference 252

Retail TouchPoints

DECEMBER 25, 2024

This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season. Retailers that have tried to prevent these behaviors have begun implementing strategies to account for frequent and fraudulent returns.

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Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

DECEMBER 4, 2024

Because the team’s office is a short distance away, it creates a clear pipeline from the store floor to the executive team, which can help improve the brand’s feedback loop and foster customer loyalty. We’ve done events where customers have come up to me because I host all our livestreams.

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Retail TouchPoints

JANUARY 17, 2025

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Customer-first strategies that not only reduce returns but also boost experience and loyalty. Help customers select the right products with AI-driven marketplace solutions.

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Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264