Kissmetrics

MARCH 23, 2018

This might mean that you focus on curating products that meet customer demands rather than trying to be ultra-competitive on product pricing. Studies show that after customer experience, the second biggest reason a customer will ditch your brand is dissatisfaction with the product itself. Product discounts for membership.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

365 Retail

APRIL 8, 2025

In the race for customer loyalty, retail has much to gain by studying how fitness platforms and sportsbooks keep their audiences coming back day after day. Personalisation is the Future of Loyalty Generic rewards no longer cut it.

Small Business Retail 52

Small Business Retail Retail Subscription Mobile Payments 52

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Send social proof a few days later, such as a case study or short review. Equally, some paid subscriptions offer a free trial period that you can make the most. Costs vary.

Marketing 359

Marketing Social Media Customer Loyalty Other 359

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Omnisend

JULY 25, 2023

It seems that customers nowadays prefer emails or social media connections. A study by SimpleTexting reports that SMS is more effective than email. The reality: Text subscriptions are very effective in reaching customers. A text subscription allows customers to sign up to receive text messages from your business or brand.

Subscription 78

Subscription Social Media Events Channel 78

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? With an easy-to-view link in their navigation page, customers can quickly find a full program explainer page.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Kissmetrics

DECEMBER 8, 2020

Maybe it’s a purchase, a subscription, or just free trial signup. Just check out the findings from this HubSpot Research study. This is measured through metrics like customer loyalty and repeat business. This is a score based on how many customers like your brand and how many see room for improvement.

Mobile 363

Mobile Social Media Article Payment Services 363

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Despite the economic conditions, the subscription economy remains strong —the overall market has a predicted worth of up to $3 trillion.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Email Audience

MARCH 19, 2025

They know how to study competitors. First, you study your rivals’ products and services. Then, Id layer on brand reputation, user experience, and customer support. They make all the difference in earning customer loyalty. Youll see real customers talking about the hidden issues or praising unique features.

Presentation 52

Presentation Shipping Costs Social Media Subscription 52

FastSpring

APRIL 6, 2021

Multiple studies have proved that the more people see something, the more they like it. Offers, deals, discounts, and promos will get people talking about your product, boost awareness, and inspire customer loyalty. . Offering a percentage off is a straightforward, no-nonsense way to give your customers a deal.

Customer Loyalty 121

Customer Loyalty Subscription Customer Marketing 121

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Lemonstand

MAY 17, 2018

The subscription business model for eCommerce is one such innovation that has seen tremendous growth in the past few years. In contrast to a traditional eCommerce business model where consumers make one-time purchases, the subscription business model offers customers the option to subscribe to a plan to receive regular deliveries of products.

Subscription 49

Subscription Online Retail Retail Beauty and Health 49

BigCommerce

APRIL 18, 2018

According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business. Measuring customer retention should form the starting point to understanding and improving customer loyalty.

Download 418

Download eCommerce Social Media Shopping Carts 418

iVend

JANUARY 20, 2021

Pricing: Most cloud-based POS systems come with subscription based pricing as opposed to long term or perpetual contracts. The subscription pricing covers licensing, support, updates and hosting charges. Customer Loyalty & Mobility Another key area for retailers to lookout for in 2021 will be customer loyalty and mobility.

Technology 98

Technology Small Business Retail Payment Services POS 98

CPC Strategy

APRIL 8, 2025

Pet owners consistently choose Chewy (25%) over Amazon (22%) and Walmart (12%), largely due to its fast shipping, competitive pricing, and specialized product selection according to the Chewy 2023 Retailer Perception Study.

Retail 58

Retail Blog Mobile Shipping Costs 58

Fabric Blog

MARCH 21, 2025

With better inventory allocation, retailers can prevent stockouts, minimize overstocking, and deliver a smoother customer experience. Faster order processing Studies show that 48% of shoppers expect 2-day delivery as the standard for every online purchase. Finally, evaluate their customer support and onboarding processes.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Smile.io

FEBRUARY 11, 2021

It’s that time of year again – time to take a look at the brands that made being a customer in 2020 not just a tolerable experience, but a rewarding one. What are the top customer loyalty programs of the year? The more points their customers have earned, the bigger and better the rewards they can get. What will 2021 hold?

Customer Loyalty 46

Customer Loyalty Customer Accessories Banking 46

Omnisend

MARCH 20, 2023

Samsung also offers a freebie on Galaxy Buds Pro and a Microsoft 365 subscription, instilling FoMo and sparking interest. In a study of 1,005 US adults , 39% cited improved fitness as a top New Year’s resolution. Customers can use a promo code to get a certain percentage off their purchases.

Electronics 150

Electronics Marketing Shipping Costs Subscription 150

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 104

Customer Loyalty Shipping Costs Customer eCommerce 104

Ecommerce Platforms

MARCH 15, 2023

Unfortunately, very few brands in the study were meeting customer expectations when it came to offering the right combination of speed and cost savings. However, as of 2020, around 75% of customers now think shipping should be free on all orders. In fact, only 1% of fashion and apparel brands achieved their shipping speed goals.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

FastSpring

DECEMBER 18, 2020

Instead, studies show that 73% of today’s B2B buyers are millennials who are involved in the decision making process at a company. One study by Google found a large chunk of B2B buyers have grown up in a world of advanced tech, which they’ve always used to make their purchasing decisions.

B2B 148

B2B eCommerce Payment Services SEO 148

FastSpring

OCTOBER 3, 2019

Some common ecommerce add-ons are support subscriptions, product training, bundled protection plans, etc. Increased Customer Satisfaction – Shoppers are happier when they’re offered add-ons that enhance their product experience, which leads to long-term brand loyalty. Offer subscription services. Cons of Cross-Selling.

Subscription 103

Subscription Shopping Carts Demo Customer Loyalty 103

BigCommerce

FEBRUARY 1, 2018

Customer credit. Total Additional Cost on Top of Subscription Fee. According to a BigCommerce and Square study, high shipping costs are the number one reason for cart abandonment. Choosing a credible domain will instill confidence in customers and build customer loyalty, so take your time. . $0, Built In.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Studies have shown that delivery fees and return policies are important factors when customers are choosing where to shop. What’s Next for DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Why rock the boat?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Why rock the boat?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

DECEMBER 9, 2020

Increased demands from customers for a more seamless and effortless shopping experience means businesses will need to find additional methods to add value to their buyer’s journey and generate more revenue through new digital capabilities. This trend has only been fueled by the COVID-19 pandemic.

Payment Services 113

Payment Services Payments B2B B2C 113

BigCommerce

AUGUST 17, 2018

Studying at night about photography, lighting, and modeling poses became a six-month undertaking.”. For many customers, returning online purchases can feel like a hassle. Coming up with a refund policy that makes returns more efficient is an important step towards building customer loyalty and increasing conversion rates.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Ecommerce Platforms

JUNE 16, 2023

Doofinder Pricing: Free for stores with less than 1000 Requests (Subscriptions starts at 29€) Doofinder is an excellent Shopify search plugin which brings impressive, incredibly fast and relevant search results on your ecommerce. It's explicitly designed to help you maximize each order customers make from your store.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. It also appears to be for people who love to shop. Free and fast delivery incentives.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Ecommerce Platforms

FEBRUARY 26, 2023

Building a sustainable, ethical business might not seem like the best way to increase your profits, but studies are beginning to demonstrate just how effective this strategy can be. In one report, researchers found 78% of customers say they’re more likely to buy something with an environmentally-friendly label.

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

Smile.io

OCTOBER 22, 2021

Previously we’ve talked about the importance of selecting the right name foryour loyalty program [/5-examples-of-loyalty-program-names-done-right/]. Blog Alex McEachern Snow Rewards checks every box when it comes to creating a customer loyalty experience that leaves their customers smiling from ear to ear.

Social Media 88

Social Media Customer Loyalty Subscription Blog 88

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95