FastSpring

JANUARY 7, 2021

What we’re trying to say here is, loyal Thomas the Tank Engine fans become loyal customers. What is customer loyalty? Loyalty is an emotion that stems from feeling engaged in something or someone. Statistically, the majority of your future profits will come from your existing customers over new ones.

Customer Loyalty 147

Customer Loyalty Customer Toys Recommendation 147

Optimizely

NOVEMBER 22, 2018

In fact, 97% of retailers offer discounts, according to one survey. You’ll just be another one of the many ecommerce brands out there desperately trying to win customers by any measures or annoying them by putting too many discount popups on your site. With the right strategy, you can drive true customer loyalty. .

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 62

Customer Loyalty Customer Beauty and Health Food and Beverages 62

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

Customer 146

Customer Retail Customer Retention Improvements 146

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 255

Consumer Supplies Fulfillment Technology 255

RTP blog

SEPTEMBER 17, 2018

According to a study by Bond Brand Loyalty, the average customer belongs to more than 14 loyalty programs; however, they are only active in about half of them. The lack of activity indicates that brands struggle to remain relevant with the customers that have opted into their loyalty program.

Customer Loyalty 150

Customer Loyalty Customer Customer Data Marketing 150

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion?

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

Retail TouchPoints

AUGUST 30, 2023

based survey conducted by Dynata. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. Conversely, 20% of executives thought “community belonging” was a critical loyalty driver, while only 8% of consumers said the same.

Customer Loyalty 252

Customer Loyalty Retail Shipping Costs Financial Services 252

Retail TouchPoints

MARCH 11, 2024

While various surveys have indicated that consumers are less loyal to brands and retailers than ever, the KCI found that consumers are starving for the community and connection that comes with belonging to a fandom.

Social Media 243

Social Media Consumer Reference Definition 243

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. The survey of 809 U.S. Several studies have documented a dramatic shift in spending from physical stores to online.

Consumer 266

Consumer Retail Merchant Services Document 266

Retail TouchPoints

OCTOBER 5, 2020

The Walmart+ loyalty program has clearly made a major splash: 11% of Americans subscribed within two weeks of its launch, according to a survey by Piplsay. This puts Walmart at more than 30 million subscribers — well below the 150 million Prime members confirmed by Amazon in Q4 2019, but undeniably massive growth in a very short time.

Shipping Costs 195

Shipping Costs Subscription Shipping Customer Loyalty 195

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 307

Retail Customer Loyalty Social Media POS 307

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Wiser

JUNE 25, 2019

Customer loyalty plans are becoming more common among both brick – and – mortar and online stores. But not all customer loyalty plans are created equal — Do consumers notice the differences? Do those differences impact their decision to join a loyalty program? The Customer Loyalty Programs to Beat .

Customer Loyalty 74

Customer Loyalty Customer Shipping Costs Shipping 74

SellBrite

JUNE 7, 2017

That’s why you need to develop post-purchase strategies: in order to enhance customer loyalty and drive revenue. Have you enrolled customers who just made a purchase in your brand’s loyalty program? Maybe, you send them surveys to find out what they’re really thinking? Run a post-purchase survey.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

AUGUST 19, 2024

This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates. Privacy and customer satisfaction are now closely intertwined.

Retail 292

Retail Customer Loyalty Consumer Social Media 292

Kibo

AUGUST 3, 2022

And a Kibo survey of over 1,000 adults across the US found that 36% of consumers already have a product subscription. Kibo Subscriptions Management will help retailers drive sales and customer loyalty with ongoing, recurring orders. We’ll also share the results of our State of Product Subscriptions survey in this blog.

Subscription 62

Subscription Beauty and Health Food and Beverages Customer Loyalty 62

GetElastic

NOVEMBER 12, 2019

And while not all B2B sellers have stores or pickup locations, it’s still important to let customers know when they can expect their order to arrive. In fact, according to the UPS “Pulse of the Online Shopper” survey, they’re the generation that is most likely to pay for expedited shipping. The post Want to improve customer loyalty?

Customer Loyalty 109

Customer Loyalty Improvements B2C B2B 109

Retail TouchPoints

JUNE 13, 2024

Fast-forward to today, and grocers have a fresh opportunity to reclaim customer loyalty by leveraging these expectations and focusing on what customers really want: great deals, a seamless shopping experience through technology and product selections that match their personal preferences. Swiftly survey, completed in June 2023.

Food and Beverages 210

Food and Beverages Marketing Mobile Customer Loyalty 210

Retail TouchPoints

JUNE 27, 2023

Prime members can sign up for Business Prime Duo by creating a free Amazon Business account using a different email address than their Amazon.com account and verifying their status as a business.

Shipping Costs 243

Shipping Costs Operations Small Business Retail Customer Loyalty 243

Wiser

JUNE 11, 2019

To get deeper into that, we asked our smartphone-enabled shoppers whether they currently used discount codes, coupons, or loyalty points while shopping at an eCommerce or brick-and-mortar retailer. Of our survey group, 88 percent said yes, they do use those rewards features while shopping. Curious which loyalty programs work the best?

Customer Loyalty 83

Customer Loyalty Customer Retail Shipping Costs 83

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 260

Customer Loyalty Customer Experience Payment Services Social Media 260

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. However, these searching customers are not always finding what they’re looking for.

Customer Experience 245

Customer Experience Customer eCommerce Customer Loyalty 245

Retail TouchPoints

OCTOBER 16, 2023

By leveraging the quiz format creatively, brands can transform casual browsers into engaged participants, resulting in a win-win situation where customers feel heard and understood, and brands gain actionable insights for targeted marketing endeavors. Amplify insights through targeted surveys.

Social Media 262

Social Media Consumer Information Marketing 262

Retail TouchPoints

OCTOBER 16, 2024

A recent study by Coresight Research and Competera found that 92% of surveyed U.S. The results in both cases demonstrate the potential benefits of AI-driven pricing for customers and retailers alike. The Rise of AI in Retail Pricing The adoption of AI in retail pricing is accelerating.

Consumer 273

Consumer Retail Recommendation Customer Loyalty 273

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. The barriers to brand loyalty. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance.

Customer Loyalty 260

Customer Loyalty Reference Information Retail 260

SheerID

JANUARY 23, 2017

It’s no secret that customer loyalty isn’t what it used. The post Survey Results: The State of Exclusive Promotions and Programs appeared first on SheerID.

Customer Loyalty 60

Customer Loyalty Customer Blog Marketing 60

Forrester eCommerce

JUNE 3, 2024

Our latest research, working off of Australia 2024 Customer Experience Index (CX Index™) study data, reveals that most brands and agencies in our study saw the quality of their CX either flatlining or declining. In 2024, we surveyed banking, investment, government, and, for the first time, superannuation firms.

Banking 243

Banking Customer Experience Customer Financial Services 243

Retail TouchPoints

MARCH 13, 2023

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences.

Retail 223

Retail Omnichannel Shopping Carts Consumer 223

Forrester eCommerce

JUNE 3, 2024

Brands are expanding their loyalty budgets: 65% of B2C marketing decision-makers in Forrester’s 2024 Marketing Survey said they were planning to increase their investment in relationship/loyalty marketing in 2024.

B2C 243

B2C Consumer Marketing Customer 243

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 293

Customer Experience Recommendation Consumer Customer 293

Retail TouchPoints

SEPTEMBER 9, 2022

Corporate executives are prioritizing digital transformation — even ahead of tackling market and economic instability and accelerating growth for their businesses, according to a new survey conducted by Decentralization Deciphered (D2), a subsidiary of Emerald Holding, Inc. The rapid emergence and dominance of Web 3.0

Customer Loyalty 264

Customer Loyalty Consumer Goods Customer Experience Technology 264

Retail TouchPoints

MARCH 18, 2022

They are well-positioned to boost customer loyalty among their eco-conscious consumers, as well as potentially attract new shoppers. A logical next step is for merchants to educate themselves about the sustainability of the brands and items they sell, particularly in the apparel space. In fact, half of the 1,000 U.S.

Apparel 294

Apparel Consumer Retail Fashion 294

Wiser

OCTOBER 30, 2024

Yet, despite these changes, many brands and retailers still treat online and in-store channels separately, missing crucial opportunities to create a unified and cohesive experience that fosters customer loyalty. In fact, 94% of consumers research online before buying in-store, and 51% of shoppers begin their journey on Amazon.

Omnichannel 78

Omnichannel Customer Loyalty Channel Consumer 78

Retail TouchPoints

SEPTEMBER 14, 2023

However, just 25% of retailers responding to the 2023 Retail TouchPoints Customer Loyalty and Personalization benchmark survey identified “higher customer charges for formerly free or low-cost services, e.g. shipping and returns,” as a significant challenge to their customer loyalty efforts.

Shipping Costs 251

Shipping Costs Fulfillment Shipping Customer Loyalty 251