SheerID

AUGUST 3, 2022

Learn more about how your business can leverage zero-party data to improve customer retention.

Customer Retention 158

Customer Retention Improvements Customer Blog 158

Salsify

JANUARY 11, 2024

Customer acquisition may be the goal of most marketing campaigns, but it's customer retention that really sets a successful brand or retailer apart.

Customer Retention 109

Customer Retention Customer eCommerce Marketing 109

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

SEPTEMBER 1, 2023

This is where the efforts taken up by brands to offer a great CX in the order delivery phase differ and have a profound impact on customer retention and revenue growth for businesses. By giving regular feedback, customers now feel heard and will more likely continue their association with your brand.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Retail TouchPoints

NOVEMBER 5, 2024

Strategies to Improve Authentication Practices To improve authentication practices and encourage customers to adopt more secure login methods, consider the following strategies that balance security with user convenience and education. This can help mitigate the risk of breaches and improve customer retention.

Payment Services 298

Payment Services Customer Customer Retention Retail 298

Retail TouchPoints

MAY 20, 2024

2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc. Garnering more than 200 nominations, the Retail TouchPoints editorial team assessed all entries and selected winners based on various guidelines, including: overarching strategy, creative approach, tactical execution and overall results.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency.

Customer Retention 264

Customer Retention Information Mobile Customer Loyalty 264

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

Retail TouchPoints

MARCH 27, 2023

The retailer expands into new markets by first learning about the needs of local communities to determine the right place and time for entry, and this strategy will now be extended to how it handles customer retention. ”

Books 317

Books Customer Retention Social Media Mobile 317

Retail TouchPoints

DECEMBER 17, 2021

Google ) Companies with well-defined omnichannel customer experience strategies see a 91% higher year-over-year increase in customer retention rate on average, compared to those without. Omnisend , 2020) Omnichannel shoppers have a 30% higher lifetime value. Aberdeen Group ).

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

lateshipment

MAY 28, 2020

You can get an unbiased picture of whether you are investing in the right areas and if you are getting commensurate returns by tracking key metrics like Customer Acquisition Cost (CAC) , Customer Retention Rate (CRR) , and Customer Lifetime Value (CLV). Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Optimizely

JULY 24, 2018

Getting your customers to make that second purchase is crucial. Here’s how you can engineer the repeat purchase, as well as some brands that are knocking it out of the park in terms of customer retention. Post-purchase engagement. It’s time to refocus on the repeat purchase.

X-cart 334

X-cart eCommerce Customer Retention Customer 334

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Multichannel 262

Multichannel Customer Retention Arts Consumer 262

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 263

Customer Retention Customer Loyalty Subscription Presentation 263

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

BigCommerce

SEPTEMBER 21, 2018

After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate. Your customer retention rate will play an important factor in the commissions you can offer.

eCommerce 344

eCommerce Customer Retention Payments Management 344

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. ”

Customer Retention 264

Customer Retention Shipping Costs Shipping Gifts 264

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Groove

OCTOBER 22, 2024

In addition to simplifying your operations, an omnichannel platform also helps create a more consistent (and all-around better) experience for your customers. This leads to improved customer retention and, ultimately, more sales for your business.

eCommerce Platforms 325

eCommerce Platforms Omnichannel Online Retail Multi-channel 325

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

Forrester eCommerce

JULY 25, 2023

Stick to metrics that describe key business results and reflect the strategic goals of the organization — such as revenue, profit, or customer retention — at least until you’re sure […] Forrester recommends avoiding CX metrics entirely.

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

Forrester eCommerce

JULY 14, 2023

Customer obsession – putting customers at the center of leadership, strategy and operations – is critical to business success. Customer-obsessed companies increase revenue, profitability, customer retention, and employee engagement faster than other firms.

Customer 195

Customer Customer Retention Operations Other 195

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

Retail TouchPoints

JANUARY 18, 2024

We believe the best performing retail brands will have three legs to their growth story: wholesale , ecommerce and retail stores.

Retail 263

Retail Customer Retention eCommerce Channel 263

Groove

OCTOBER 14, 2024

When you increase your eCommerce store’s AOV, you can raise your profit margins by enhancing customer retention rates, making it easier for your business to keep moving forward while you focus on what matters most—delivering excellent products and service to your customers.

Shipping Costs 349

Shipping Costs Improvements Shipping Management 349

Retail TouchPoints

JUNE 29, 2021

Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers. In 2021, retailers will utilize the data they’ve gathered over the past year to focus on customer retention and fostering brand loyalty.

Payment Services 274

Payment Services Retail Customer Retention Payments 274

Optimizely

OCTOBER 22, 2020

Neither do they need to have a brick and mortar store so that their customers could redeem their box clippings in person. Ecommerce and the rise of digital payment services made it possible for all businesses, big and small alike, to increase their customer retention and nurture their returning customers with loyalty programs.

Payments 367

Payments Customer Loyalty Customer Retention Payment Services 367

Groove

APRIL 15, 2024

Customer retention through improved customer experience with the user-friendly interface, quick order function and flexible pricing options. More revenue through volume discounts, tiered pricing and the ability to target promotions. The platform is designed to grow with you, so even brand-new businesses can benefit.

BigCommerce 224

BigCommerce B2B B2C Customer Retention 224

Groove

OCTOBER 9, 2024

Post-Purchase Stage The customer journey doesn't end just because the shopper makes a purchase. In fact, the post-purchase stage is a critical part of the journey if you want to promote customer retention and encourage repeat sales.

Marketing 358

Marketing Customer Customer Retention Recommendation 358

Kissmetrics

DECEMBER 11, 2022

Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. These are the unexpected but highly welcomed emails that encourage better customer retention. The Icing on the Cake Email.

Marketing 275

Marketing Customer Retention White Paper Download 275

Retail TouchPoints

AUGUST 31, 2022

The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. For now, Bed Bath & Beyond is trying to maximize its multi-banner business model.

Customer Retention 289

Customer Retention Supplies Operations Fulfillment 289

Optimizely

DECEMBER 20, 2018

Glambot: Focus on customer retention. The marketplace encourages customer retention by rewarding people who want to sell their makeup with 30% more in store credit than they would get in cash. Glambot unites people who have lightly used makeup to sell with people who want to buy rare and limited edition makeup and tools.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Optimizely

AUGUST 6, 2020

In this (the first fully remote) episode of Point Line Trend , Fiona Stevens from LoyaltyLion joins us to talk about customer relationship health, and how brands can build sustainable and durable relationships. And, check out LoyaltyLion’s customer retention scoresheet to see just how well you’re engaging your customers.

Customer 195

Customer Customer Retention Blog 195

Groove

JULY 24, 2022

Once the package has been received by the customer, the product must be consumed in the first 24 hours after arrival, making the delivery date essential to a great customer experience. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195