Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 278

Customer Retention Shipping Costs Customer Merchant Services 278

lateshipment

FEBRUARY 28, 2025

In fact, the return rate for ecommerce shopping is estimated around 20-30%. The reasons can range from fit or quality issues to customers simply changing their minds. Store credit offers you the perfect escape from this common e-commerce business predicament. Close to 3 billion people shop online across the world.

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Kissmetrics

APRIL 12, 2018

And what about customer retention? Boosting customer retention by just 5% can increase profits by 95%. And it’s 5 to 25 times more expensive to acquire a new customer than to retain a current one! And that impacts your customer retention and conversions. Get familiar with different file types.

eCommerce 212

eCommerce SEO Customer Retention Improvements 212

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Groove

JANUARY 30, 2019

What is an eCommerce Loyalty Program? eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Types of eCommerce Loyalty Programs.

Customer Retention 185

Customer Retention eCommerce Customer Customer Loyalty 185

Omniconvert

JULY 14, 2021

Discover the recent evolution of Customer Retention and understand the hype around the topic as we analyze the charts in our eCommerce Benchmark Report. The post Customer Retention under the microscope – the eCommerce Benchmark Report edition appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 148

Customer Retention eCommerce Customer Blog 148

BigCommerce

JUNE 24, 2020

Do you know what the last customer who bought something from your ecommerce store thought about the product they received?

eCommerce 513

eCommerce Improvements Customer Customer Retention 513

Kissmetrics

SEPTEMBER 19, 2020

As an industry, ecommerce is expected to grow at a minimum of 6.3 The retail apocalypse and a worldwide pandemic have boosted ecommerce growth. This is good news for ecommerce companies; it’s great news for ecommerce companies with an agency that’s ready to take advantage of this growth. percent per year.

eCommerce 275

eCommerce eCommerce Marketing Shipping Costs Shopify 275

lateshipment

MARCH 25, 2025

In todays e-commerce-driven world, the journey from I need this to Finally, its mine! In this article, we break down what makes the elusive online shopping journey, why it’s important, and the challenges e-commerce businesses need to guard against. is anything but simple. What is the Shipping Journey?

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Salsify

JANUARY 11, 2024

Customer acquisition may be the goal of most marketing campaigns, but it's customer retention that really sets a successful brand or retailer apart.

Customer Retention 153

Customer Retention Customer eCommerce Marketing 153

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Optimizely

JULY 24, 2018

Repeat customers are truly the lifeblood of any ecommerce store. In fact, repeat customers are responsible for generating 40% of a brand’s revenue. Getting your customers to make that second purchase is crucial. The post 4 Ways to Encourage a Repeat Purchase in Ecommerce appeared first on Zaius.

X-cart 334

X-cart eCommerce Customer Retention Customer 334

BigCommerce

SEPTEMBER 21, 2018

Getting your products into people’s hands and generating new sales is tough as a new ecommerce business. Aside from organic ecommerce SEO which can take time, you’ll probably need to invest in paid traffic on Google or Facebook (and advertising costs continue to rise). All while not paying a dollar up front. Sound interesting?

eCommerce 344

eCommerce Customer Retention Payments Management 344

Kissmetrics

MARCH 23, 2018

When it comes to e-commerce marketplace dominance, Amazon is at the top of the food chain. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. online retail sales.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Omniconvert

DECEMBER 31, 2020

Customer behavior is always involved, leaving marketers and eCommerce owners constantly on their toes when it comes to new ways. The post 7 Pro Tips How to Use Video Marketing for Customer Retention appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 148

Customer Retention Customer Marketing Blog 148

lateshipment

SEPTEMBER 1, 2023

The e-commerce landscape today is more competitive than ever. Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

lateshipment

FEBRUARY 23, 2025

Considering a minimum of 30% of all products bought online get returned, and 92% of customers say they will return to a brand if they have an easy returns process, a seamless, optimized, and efficient returns management process is non-negotiable for e-commerce businesses today. All you need is the right recipe. Lets dive in!

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

ecomdash

AUGUST 24, 2021

Customer retention is essential to any business. Here are seven customer retention strategies that can help you keep loyal customers. The post 7 Customer Retention Strategies for 2022 appeared first on Ecomdash.

Customer Retention 131

Customer Retention Customer eCommerce Marketing eCommerce 131

Omniconvert

NOVEMBER 20, 2020

The post Want a Successful E-commerce Newsletter? Play to your Email Subject Lines appeared first on Omniconvert Ecommerce Growth Blog. We all send emails. Regardless of the industry or purpose, we all communicate via emails and want our messages heard.

eCommerce 148

eCommerce Blog Customer Retention Customer 148

lateshipment

JULY 31, 2023

There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. Essential free e-commerce marketing tools to outshine your competitors 1.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Groove

FEBRUARY 24, 2020

Now, consider your eCommerce website. eCommerce Homepage Best Practices. We're sharing these eCommerce homepage best practices to help decrease your bounce rate, improve engagement, and increase conversions. Consumers who use eCommerce site search are some of the most motivated buyers on a website. Conclusion.

eCommerce 291

eCommerce Mobile Information Customer Retention 291

BigCommerce

APRIL 18, 2018

The most successful ecommerce and retail businesses are metrics obsessed. How to Measure Ecommerce Success. To properly measure ecommerce success, you need to have 3 main goals in mind: Selecting the right ecommerce key performance indicators (KPIs) and then tracking/measuring their corresponding metrics.

Download 418

Download eCommerce Social Media Shopping Carts 418

Retail TouchPoints

MARCH 3, 2025

Because its relatively easy to communicate this brand ethos through rich product page descriptions, photography and video, the brand leans heavily on strong visual creative to reinforce storytelling through its ecommerce site and social channels.

Customer 260

Customer Marketing Channel Customer Retention 260

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids).

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. However, major e-commerce businesses leave out shipping in their strategy as they consider the onus of it to be with the shipping carrier. We know now that customers want free shipping and transparency.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

Payment Services 304

Payment Services eCommerce Payments Retail 304

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

lateshipment

APRIL 8, 2022

Analysts expect the value of the business-to-customer (B2C) market to reach over $7 trillion in 2030. The continued increase of e-commerce enterprises will make it more challenging for companies to stand out from the rest. Great packaging with your brand on it can influence a first-time customer’s impression of your company.

eCommerce 130

eCommerce Merchant Services Social Media Customer Retention 130

Retail TouchPoints

JULY 14, 2021

The pandemic has taken the entire ecommerce sector to unprecedented heights , and this trend will only continue. Using ecommerce platforms like Shopify , Wix or SnapBlooms is a no-brainer for small shops, but before signing on to one, you must know your niche industry and the available ecommerce solutions.

eCommerce Platforms 264

eCommerce Platforms Payment Services eCommerce Small Business Retail 264

Ecommerce Platforms

DECEMBER 30, 2019

Yet at the same time, with existing e-commerce channels striving for a fairly good dominance in the market, it’s hard to find an all-in-one platform that's honed to perfection. Our blog site is a huge proponent of e-commerce solutions that are not only savvy but also have the capacity for cross-border sales transactions.

eCommerce 190

eCommerce Drop Ship Shipping Costs Merchant Services 190

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

365 Retail

JULY 20, 2022

in 2020, with e-commerce accounting for more than three-quarters of overall retail growth, and 57% of global shoppers’ spend is now online, and this momentum will only continue to drive the retail industry forward. Democratization of e-commerce: E-commerce platforms are making advanced capabilities accessible to everyone.

eCommerce 122

eCommerce eCommerce Platforms Merchant Services Social Media 122

Kissmetrics

MARCH 29, 2018

Tom Robertshaw ( @bobbyshaw ) is an Ecommerce Evangelist at Space 48, an award-winner ecommerce consultancy for forward-thinking retailers. It can be easy lose ourselves in the chronic battle of customer acquisition. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

lateshipment

OCTOBER 30, 2023

However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130