FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Optimizely

MAY 6, 2019

First, an anonymous user browses your site, then makes a purchase, then another, and slowly, but surely, becomes a loyal customer. This is the customer lifecycle, and understanding the ins and outs of this ever-changing process is the key to effective ecommerce marketing. Measure Success Throughout the Lifecycle.

eCommerce Marketing 170

eCommerce Marketing Customer Marketing eCommerce 170

Inflow Insights

JULY 12, 2018

Adding a marketing automation system to your eCommerce marketing arsenal is typically a worthwhile high ROI effort and is a mandatory part of Inbound Marketing for eCommerce. But given the fast growing plethora of marketing automation systems available, which is best for your business? Detailed Analytics.

eCommerce Marketing 160

eCommerce Marketing eCommerce Marketing Payment Services 160

Omniconvert

SEPTEMBER 1, 2020

Customer retention is a subject near and dear to our hearts – that’s why you’ll find several articles on our. The post Customer retention tools appeared first on ECOMMERCE GROWTH Blog.

Customer Retention 78

Customer Retention Customer Article eCommerce 78

Kissmetrics

SEPTEMBER 19, 2020

Increase qualified website traffic Increase time on site Add more subscribers to your email list Add followers to your social media accounts Increase sales Increase upsells Increase average order values Decrease expenses and marketing costs Improve customer retention. The 6 Top Ecommerce Agencies.

eCommerce 275

eCommerce eCommerce Marketing Shipping Costs Shopify 275

Omnisend

SEPTEMBER 16, 2019

Creating a great customer retention strategy is an uneasy yet crucial task for online businesses. One-time buyers and dormant customers have become a headache for most marketers: You have already spent a lot of money on customer acquisition, and now what?

Customer Retention 68

Customer Retention Customer eCommerce Marketing eCommerce 68

Omnisend

FEBRUARY 8, 2021

For most nimble ecommerce marketing teams, personalized retention marketing might seem like something ‘we’re gonna take care of tomorrow’ We all realize its value, but there’s only so much you can do with a lean team on a daily basis. Reading Time: 5 minutes. Start My Free Trial.

Customer Retention 97

Customer Retention Improvements Customer Channel 97

Algopix

APRIL 14, 2024

These visionary individuals not only navigate the ever-changing digital landscape but also set the pace for innovation, disruption, and success in the eCommerce sphere. As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Ecommerce Platforms

APRIL 5, 2023

The main goal of an ecommerce marketing plan is to drive traffic to the website, increase brand awareness, and ultimately generate more sales. Learn how to create a marketing plan for your ecommerce business in this brief guide. What Is an Ecommerce Marketing Plan? Customer acquisition cost.

eCommerce Marketing 104

eCommerce Marketing eCommerce Marketing Social Media 104

lateshipment

JULY 31, 2023

Monitor and analyze their moves which could give you valuable insights that you might be missing out on and also helps you identify any gaps in the market with essential e-commerce marketing tools. Remember that retaining customers would always cost less than acquiring new customers. Play Video 3.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Groove

FEBRUARY 24, 2020

Help customers find the products or services they're interested in quickly and effectively by including a site search bar at the top of your homepage. Not only does on-site search benefit your customers, it also benefits your online business. These keywords provide valuable insights into your users' behaviors.

eCommerce 291

eCommerce Mobile Information Customer Retention 291

Smile.io

MAY 4, 2022

If you’re an ecommerce marketer, you know growing sales to your online store is amongst your top priorities. But growing a business and engaging with new customers is always easier said than done. Don’t worry, every marketer has been there. It’s best to over-communicate at this stage.

eCommerce Marketing 87

eCommerce Marketing eCommerce Marketing Customer Retention 87

Groove

MARCH 24, 2022

Selecting an eCommerce marketing agency for your BigCommerce online store is a crucial step in achieving your eCommerce goals. As an Elite BigCommerce Partner Agency , our certified team is available to assist in growing your mid-market business with BigCommerce Enterprise. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Groove

NOVEMBER 12, 2020

Take advantage of this opportunity to save big and earn more by nurturing and rewarding your current customers. If you were to ask us how to improve the customer experience, we'd say that rewarding loyal customers is one of the most important things brands can do. Conclusion.

Customer Experience 258

Customer Experience Improvements Customer Social Media 258

Optimizely

JULY 26, 2018

It’s simply not realistic to continue to rely on new customer acquisition alone to drive your revenue growth. Instead, you have to build a strong brand that centers around customer loyalty and customer retention. The smartest marketers today know that repeat purchases can drive serious revenue with less effort.

Webinar 150

Webinar eCommerce Customer Retention B2C 150

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

Groove

FEBRUARY 2, 2022

What Is Customer Retention? To help you better understand the differences between customer acquisition vs retention , we’ll now be going over what retention means and a few strategies you can implement today. There aren’t many cons to retaining existing customers. Customer Retention Strategies.

Customer 150

Customer Customer Retention Merchant Services PPC 150

Optimizely

JULY 31, 2018

Grab your phone, open your podcasting app of choice, and prepare to fill your ears with all the ecommerce marketing news and advice you could ever need. It’s not exactly the most catchy title, but what “The Jason & Scot Show” lacks in creativity, it more than makes up for in ecommerce marketing know-how.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

BigCommerce

JUNE 13, 2017

The savings that George can offer through points and rewards encourages customer retention, as well as referrals, and allows the brand to focus on delivering what they do best (selling a great product as an affordable price). Super Hair Pieces implemented a loyalty program two year ago. Final Word.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Optimizely

OCTOBER 23, 2019

“COOLA customers share our passion for healthy suncare. Now, with a unified customer view, we’re deepening the connection and cultivating the relationship with our loyal customers.” — Casey Bartels Sr. E-Commerce Marketing Specialist.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

Subscription 140

Subscription Customer Retention Marketing Payment Services 140

BigCommerce

FEBRUARY 23, 2018

Measuring the Effectiveness of Your Customer Loyalty Program. These metrics can help to indicate the effectiveness of your customer loyalty program : 1. Customer retention rate. According to a study by Reichheld and Schefter , increasing customer retention rates by 5% increases profits by 25% to 95%.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Groove

AUGUST 10, 2024

Help customers find the products or services they're interested in quickly and effectively by including a site search bar at the top of your homepage. Not only does on-site search benefit your customers, it also benefits your online business. These keywords provide valuable insights into your users' behaviors.

eCommerce 195

eCommerce Mobile Information Customer Retention 195

Omnisend

FEBRUARY 16, 2021

The initial purpose of gamification is to provide a memorable experience that makes an appealing connection with customers, rather than increasing sales directly. However, positive feelings help the brand stay on top of customers’ minds, leading to increased customer retention, and additional sales.

Marketing 179

Marketing eCommerce Gifts Games 179

Kissmetrics

JUNE 14, 2017

Cross-channel engagement involves integrating multiple marketing channels to seamlessly interact with your target audience. You want every interaction to embody brand consistency and offer customer satisfaction. With the right strategy, your team can drive product sales and achieve more customer retention.

Channel 226

Channel Customer Jewelry Customer Data 226

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

BigCommerce

JUNE 24, 2020

Do you know what the last customer who bought something from your ecommerce store thought about the product they received?

eCommerce 513

eCommerce Improvements Customer Customer Retention 513

Ecommerce Platforms

MAY 2, 2018

Kiri Masters and Julie Spear sit down with expert guests for high-level discussions about ecommerce strategies, trends, and innovations. Ecommerce Marketing. Ecommerce and marketing go hand in hand, which is exactly why Robert Kilonzo created this podcast. Their goal is to help you gain momentum online.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

BigCommerce

APRIL 18, 2018

According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business. Measuring customer retention should form the starting point to understanding and improving customer loyalty.

Download 418

Download eCommerce Social Media Shopping Carts 418

BigCommerce

FEBRUARY 1, 2018

Understanding how to use those key metrics to grow a SaaS company is extremely beneficial for an online store as they have to deal with the same challenges (customers acquisitions, customer retention, monthly recurring revenue, etc). Ruthie Berber, Co-Marketing Manager, Yotpo. Tracey Wallace, Editor-in-Chief, BigCommerce.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

GetElastic

DECEMBER 18, 2020

Subscription based models are at the center of recurring revenue in eCommerce. With the emphasis on customer retention, rather than customer acquisition, merchants have a higher chance of maintaining the loyalty of existing customers. What leads us to believe this prediction will hold true? Subscriptions.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

GetElastic

MAY 15, 2019

The following recommended ecommerce tools have been broken down into three categories: Marketing, Managing and Tracking. Ecommerce marketing tools: #1 Google Shopping (Paid). A power email marketing tool is something every ecommerce store needs. Source: Mailchimp. #6 6 Smile.io (Paid).

eCommerce 154

eCommerce Shipping Costs Shipping Subscription 154

BigCommerce

APRIL 14, 2017

See abandoned carts as an extension of your customer service; a tool to improve customer satisfaction and help your shoppers complete the transaction they set out to make. You’re likely to see significant results — in the form of revenue from previously abandoned carts, and ultimately customer retention.

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

Retail TouchPoints

MARCH 30, 2023

Composable is not just about the architecture; it’s also about business wins, experience and agility, which are fundamental to growing in the ecommerce market today,” said Faletski. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

POS 298

POS Omnichannel Webinar Point of Sale 298

Omnisend

JUNE 7, 2019

Because after all, where would any of us be without our customers? Omnichannel marketing is, in its nature, Read more The post Omnisend and Gorgias Integration: Bringing the Absolute Best to Your Customers appeared first on Ecommerce Marketing Automation | Omnisend.

Customer 135

Customer Omnichannel Merchant Services eCommerce Marketing 135

Omnisend

MAY 24, 2021

Today, customer analytics comes in the form of software, which ecommerce retailers and marketers can use to automatically capture customer data in real-time. If your website layout needs to be optimized based on the unique needs and preferences of your customers, it is definitely worth checking out.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134