Optimizely

JANUARY 9, 2018

While acquiring a new customer is awesome, it can take quite a few resources to make that happen. To start the new year off, work with what you currently have and look to drive sales from current customers. In fact, 41% of an ecommerce store’s revenue comes from only 8% of the visitors. Mirror Email Messaging on Your Site.

Customer Retention 207

Customer Retention Customer Marketing Shipping Costs 207

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Kissmetrics

MARCH 23, 2018

When it comes to e-commerce marketplace dominance, Amazon is at the top of the food chain. Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. And yes, free shipping is cool.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Kissmetrics

SEPTEMBER 19, 2020

As an industry, ecommerce is expected to grow at a minimum of 6.3 The retail apocalypse and a worldwide pandemic have boosted ecommerce growth. This is good news for ecommerce companies; it’s great news for ecommerce companies with an agency that’s ready to take advantage of this growth. percent per year.

eCommerce 275

eCommerce eCommerce Marketing Shipping Costs Shopify 275

lateshipment

FEBRUARY 23, 2025

Considering a minimum of 30% of all products bought online get returned, and 92% of customers say they will return to a brand if they have an easy returns process, a seamless, optimized, and efficient returns management process is non-negotiable for e-commerce businesses today. All you need is the right recipe.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. Increase customer retention – in addition to making the customer feel valued, you increase customer satisfaction and, ultimately, retention.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

lateshipment

SEPTEMBER 1, 2023

The e-commerce landscape today is more competitive than ever. Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

Groove

FEBRUARY 24, 2020

Now, consider your eCommerce website. eCommerce Homepage Best Practices. We're sharing these eCommerce homepage best practices to help decrease your bounce rate, improve engagement, and increase conversions. Shoppers instantly know that they'll receive free shipping if they spend $50 or more. Include A Site Search Bar.

eCommerce 291

eCommerce Mobile Information Customer Retention 291

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids).

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Ecommerce Platforms

DECEMBER 30, 2019

So far, it's a verifiable fact that drop shipping never comes along with newbies pretty easily. Yet at the same time, with existing e-commerce channels striving for a fairly good dominance in the market, it’s hard to find an all-in-one platform that's honed to perfection. Longer shipping times. Sub-standard packaging.

eCommerce 190

eCommerce Drop Ship Shipping Costs Merchant Services 190

lateshipment

APRIL 10, 2025

In North America, it owns close to 30% of the e-commerce platform market. It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. Customers will send things back.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

BigCommerce

APRIL 18, 2018

The most successful ecommerce and retail businesses are metrics obsessed. How to Measure Ecommerce Success. To properly measure ecommerce success, you need to have 3 main goals in mind: Selecting the right ecommerce key performance indicators (KPIs) and then tracking/measuring their corresponding metrics.

Download 418

Download eCommerce Social Media Shopping Carts 418

lateshipment

JULY 17, 2020

The average conversion rate of eCommerce websites is 2.86%. Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Yes, that’s a shockingly low amount of people buying at the first try. Think Ahead.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

lateshipment

MARCH 28, 2025

Think of it as the boomerang effect of e-commerce. A customer orders a pair of shoes, but they don’t fit quite right. You see, for e-commerce businesses, managing this return journey efficiently is just as crucial as delivering orders in the first place. So, back they go! But why does it matter so much?

Definition 130

Definition Shipping Costs eCommerce Management 130

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

Payment Services 304

Payment Services eCommerce Payments Retail 304

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

MAY 28, 2020

You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. They lead to customer churn. Customer Acquisition Cost (CAC): Are You Spending Too Much on Acquiring Customers?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

lateshipment

OCTOBER 30, 2023

However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Kissmetrics

MARCH 29, 2018

Tom Robertshaw ( @bobbyshaw ) is an Ecommerce Evangelist at Space 48, an award-winner ecommerce consultancy for forward-thinking retailers. It can be easy lose ourselves in the chronic battle of customer acquisition. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

lateshipment

MARCH 7, 2025

Post-purchase engagement is not simply customer service, although customer service interactions can be a component of it. It’s also not solely about transactional communications like order confirmations or shipping updates; purchase engagement is more proactive and focused on nurturing your relationships with customers.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Omnisend

DECEMBER 1, 2021

As an ecommerce vendor, there’s nothing you can do to avoid shipping delays. We’ll also give you a basic shipping delay email template to help you communicate delays to customers. Managing customer expectations. An example of Amazon’s shipping delivery estimate. Reading Time: 9 minutes.

Shipping Costs 158

Shipping Costs Shipping Information Order Fulfillment 158

lateshipment

MARCH 15, 2025

In fact, 7% to 11% of customers’ online orders arrive broken or damaged and close to 50% of Americans had claimed that at least one of their packages was lost. Even the intensity of lost and damaged packages is high for e-commerce merchants such as yourself. Not just the scale.

Shipping Costs 130

Shipping Costs Shipping Customer Definition 130

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. ”

Customer Retention 264

Customer Retention Shipping Costs Shipping Gifts 264

Optimizely

OCTOBER 22, 2020

Neither do they need to have a brick and mortar store so that their customers could redeem their box clippings in person. Ecommerce and the rise of digital payment services made it possible for all businesses, big and small alike, to increase their customer retention and nurture their returning customers with loyalty programs.

Payments 367

Payments Customer Loyalty Customer Retention Payment Services 367

Ecommerce Platforms

MAY 2, 2018

If you're one of those people with a passion for building your very own online enterprise with the help of an ecommerce store, then this is the right place. The following is a list of the top ecommerce podcasts to help get you started on the journey to passive income. Ecommerce Minute. Ecommerce Paradise.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

Groove

AUGUST 10, 2024

Now, consider your eCommerce website. eCommerce Homepage Best Practices We're sharing these eCommerce homepage best practices to help decrease your bounce rate, improve engagement, and increase conversions. Shoppers instantly know that they'll receive free shipping if they spend $50 or more.

eCommerce 195

eCommerce Mobile Information Customer Retention 195

Retail TouchPoints

JUNE 22, 2020

Customers also can access free shipping, samples, birthday gifts and a tier-based rewards program to accelerate their point-earning capability. “Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39%. ”

eCommerce 162

eCommerce Customer Retention Social Media Gifts 162

Groove

JULY 24, 2022

Looking to bring their online presence into 2022, Dippin’ Dots contracted Groove Commerce to create an all-new eCommerce store that would update their outdated BigCommerce instance. The Dippin’ Dots team wanted to ensure that this identity transferred 1:1 to their new eCommerce experience.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Optimizely

AUGUST 7, 2018

It really all comes down to: Are they a long-term loyal customer? Or a brand new customer? Once you understand that, you can improve customer retention and power your ecommerce growth. Learn how you can create a marketing strategy to more accurately target your buyers with customer lifecycle marketing.

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

Ecommerce Platforms

JANUARY 14, 2020

Ecommerce business is booming. The stats analyzed by eMarketer predict that by 2021, the global ecommerce revenue is expected to reach $5 trillion. This is a by far, a descriptive indicator that suggests the existence of a steady momentum even for the looming ecommerce businesses. What is Ecommerce.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

lateshipment

SEPTEMBER 19, 2024

The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B businesses to scale without needing to invest in additional warehousing or labor. However, as your 3PL business scales and your customer base grows, managing post-purchase operations manually can become unmanageable.

Shipping Costs 130

Shipping Costs eCommerce Merchant Services Shipping 130

lateshipment

SEPTEMBER 19, 2024

The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B businesses to scale without needing to invest in additional warehousing or labor. However, as your 3PL business scales and your customer base grows, managing post-purchase operations manually can become unmanageable.

Shipping Costs 130

Shipping Costs eCommerce Merchant Services Shipping 130